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Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more.
As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support.
We’re here to make your life easier and your home happier. From our family to yours.
Reviews 743
heather
Feb 15,2025They had a great January sale for washing machines , £200 off list, then an extra £70 price match off ! Great comms and a perfect delivery and collection of the old machine . I can't fault any off it . Delivery men were cheerful and knowledgeable. Perfect ! .
John Hare
Feb 15,2025First class customer care, nothing is to much trouble. Best prices
Georgie
Feb 15,2025I tried to order a LG to with Hughes, the first time they did charged me but the I received an email that the order cannot process as it is a promotion, I tried to ordered it again, and they charged me again but still cannot process the order, I called to the customer service and they keep answer me that they cannot do anything or even help me to hold or process the order. So really frustrating and bad experience! And now they are still holding my money but not processing my order!
Linda Jackson
Feb 15,2025Very helpful
BiddyBomBom
Feb 15,2025All went well with my order of a Beko fridge freezer until delivery day. The courier company were excellent but the packing was badly damaged right next to the cooling element. I was worried that the appliance itself might be damaged, so declined to accept delivery. I received an email from the couriers within a couple of hours confirming this. That was on a Friday. Having heard nothing from Hughes about a replacement, on the following Tuesday, late afternoon, I telephoned them to find out what was happening. Bizarrely, I was told I had to re-order. I had expected that they would have done this automatically and simply contacted me to rearrange delivery, not that I would have to chase them to get this done. Happily, the replacement arrived intact on the Friday, just a week later than anticipated. I do wonder, though, what would’ve happened if I had not taken the initiative to chase Hughes for a replacement? I think Hughes need to be proactive in circumstances such as these and not leave it to the customer, hence my 3-star rating.
Mark
Feb 15,2025Really good price for the appliance and free delivery so that is always good. On unpacking found slight damage on the freezer door. Emailed customer service and a partial refund was issued. Many thanks to Genevieve for sorting that so quickly. Very happy with both the product and customer service so will definitely buy from Hughes again.
Sandra Kelly
Feb 15,2025Item was dropped off at pick up point not delivered to our address which I paid for which is not cheap goods were fine but the delivery was not shame
John Biggs
Feb 15,2025Met expectations
IAN GILLMAN
Feb 15,2025Excellent Customer Service and very prompt delivery Very efficient company
Paul Hillyard
Feb 15,2025On time , very helpful guy took dishwasher round the back straight into kitchen. Very pleased
vanessa woodhall
Feb 15,2025Five star for these guys. Excellent from start to finish. Thank you. Very happy
Florence Iyamabo
Feb 15,2025I was very impressed with the speed at which the delivery was made from when I ordered the inbhilt under counter fridge which was delivered in excellent condition
Mrs M Mcbride
Feb 15,2025When I needed a new fridge-freezer ASAP, this company offered a great choice of products at excellent prices with much faster delivery and installation than any of the other big retailers.
Ian McLellan
Feb 15,2025Delivery company ArrowXL / Hughes did not collect the old fridge even though I had paid for it! Sounded like ArrowXL did not want to collect as the drivers said there was no room on the van when they arrived. Hughes didn't sound at all surprised about it. They offered me a refund on delivery and suggested I arrange with another company to collect! Very disappointed :(
Antony Ramm
Feb 15,2025Great customer service - we had some initial issues but the Hughes team resolved everything for us very satisfactorily. Bravo! Bravo! 👏
Dullers
Feb 15,2025Really disappointed with my first order with Hughes electrical. Appliance failed to be delivered on requested date and no notification whatsoever from Hughes regarding this. I have emailed them requesting an explanation for the delay but despite a week passing have received no response whatsoever from them. There is no communication from this company and they appear to have no regard or respect for their customers. I will be unlikely to use them again as a result. UPDATE. Hughes reply is incorrect. Courier didn’t deliver to wrong address. I phoned Hughes on expected delivery date who confirmed delivery had been changed by them not the courier. Even now Hughes aren’t being honest
Kelvin L
Feb 15,2025o Informative website and great ordering experience o Fast delivery (yet charged for delivery) in 2 days after ordering for a chest freezer o Responsive sales support before and after delivery o Provide 2-year warranty. Other suppliers only offer 1-year
Anne Blackman
Feb 15,2025Veryefficant
Julian Bawdon
Feb 15,2025Great price, communication and special thanks to the delivery guys
Julie Davis
Feb 15,2025First purchase from this company, but would not hesitate to use again , I needed the product within a certain time frame , ordered Friday evening & it was delivered on Sunday , free delivery , kept informed throughout the process.