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Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more.
As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support.
We’re here to make your life easier and your home happier. From our family to yours.
Reviews 743
Alex Halasz
Feb 15,2025This was my first and won't be my last time buying from Hughes. Great service and patience dealing with @Nick Loose, who listened to my needs and guided me to the tumble dryer we have bought. Explained so much which led to my choice, thank you. Highly likely to buy our washing machine from here too, which won't be long by the sounds of the machine itself. Thank you and keep providing a great service Nick and Hughes.
Claire
Feb 15,2025Fantastic delivery and installation team. Good advice and washing machine demonstration. Really pleased with the service.
Clive Grose
Feb 15,2025Hughes offered a great price with delivery and kept me well informed. On fully opening my delivered package, a slight amount of damage was noticed - duly photographed and informed, Hughes on line sales team made a partial refund offer which I accepted. Everything from start to finish was 100% and 5 stars all round.
Sindhu
Feb 14,2025Excellent service
Derek Draper
Feb 14,2025Good price , easy to order, good choice of delivery dates, a great service all round
Shelley
Feb 14,2025I have no idea why D&G Insurance use this company to replace white goods under their policies as we have had a nightmare of an experience. Washer/dryer was to be replaced under insurance scheme. Delivery all booked in. First machine delivered - 2 men from ArrowXL did not have a clue on how to install it but it did not matter as the machine was damaged and had to go back. Next day another machine was delivered and with my help they managed to install the machine but left the plumbing in a mess so not only could the machine not be used, neither could the kitchen sink. Had to get a plumber out to sort out the mess they had left and we all know how expensive plumbers are. When plumbing was sorted we found that the dryer part of the washer/dryer did not work so Hughes said they wanted an engineer to phone me - they thought I was too stupid to use the machine and needed a man to talk me through the instructions. Waited in all afternoon and no one phoned me. Phoned Hughes the next day and they said they would replace the machine. So a third machine was delivered yesterday and the two men wanted a form signed before they entered the property to say they had not caused any damage. This is the form they should get you to sign at the end of the visit not at the start so the form was not signed. They then said they did not know how to install the machine without taking part of the kitchen cupboard out despite previous machines being installed without the need to do this. As they did not know how to install the machine they took it back with them. I phoned D&G and they told me that Hughes have recorded there was an altercation at the property -this is a lie. I pointed out that there is a sign on the property advising there is CCTV installed and that there is a video of the visit which shows no altercation so I do not know why Hughes are lying about the visit. I also do not know why they keep sending incompetent people who have not got a clue as to how to install the machine. I have complained to D&G and asked why do they use this company who appear unable to supply a working machine and who use a delivery and installation company that has people who are unable to install a simple washer/dryer. To date we have taken 4 full days off work to have this one machine delivered and installed and as of now are still without the machine. We will have to take another day off for delivery - that will mean a full weeks annual leave will have been used for the delivery of one washer/dryer. Had D&G used Currys it would have been a 2 hour time slot for delivery and installation. D&G said Hughes would phone this morning but they haven't. Anyone thinking of insuring a product with D&G - save your money as we have been without a washer/dryer now for well over a month. Anyone thinking of getting a product from Hughes - maybe think again....will it be damaged or not working and will the installation people actually be able to install it?
Spencer Stevenson
Feb 14,2025Highly recommend. Excellent service and speedy delivery. I ordered an 85 inch TV and Hughes was the best offer online. Ordering was quick and simple and delivery was 2 days later, as promised.
Gareth Roberts
Feb 14,2025Fantastic company with a personal touch.
Donna Cowdrey
Feb 14,2025Ordered a turntable through Hughes, it arrived as planned but the needle was damaged. I contacted them and have received nothing but amazing customer service. Would definatley use them again and would not hesitate in recommending them to anyone.
Roger D
Feb 14,2025I had a nightmare from start to finish deciding to purchase a washer/dryer online through Hughes. Firstly I thought I was ordering a Washer dryer but what actually turned up was a washer only of the same brand. Tried to contact someone to help me with my order online but every person I spoke to online couldn't help but directed me to ring customer services which was impossible due to me being abroad. Once order was confirmed I was sent an email giving me the day of delivery as a sunday even though I had requested a monday delivery for the order. I had to send a email to customer service to confirm the delivery day who apologised for the error and confirmed it would be a monday due to no deliveries been done on Sundays. In this email he confirmed it was a washer dryer. I tried to confirm several times what I had ordered by interrogation of my hughes online account but the information could not be found. The delivery went ahead and was tne only area of the whole process that went well. After the tenant unpacked the machine and set it up to use she informed me that she couldn't find the dryer function. I requested confirmation from Hughes customer service as to the product I had actually purchased and he confirmed that it was a washer only but provided no further assistance in helping rectify the issue. This has been a poor buying experience from start to finish and would definitely have been made easier if the syatems set up by Huges actually worked especially in light of me being away from the UK when doing this emergency purchase for my tenant. I can't recommend this company and I will not be using them again.
Veronica
Feb 14,2025Very fast delivery friendly driver
Rob Davies
Feb 14,2025Great service from start to delivery! Website had a price match guarantee that was correct. Wide range of delivery times and options available with two very friendly and extremely helpful delivery drivers making the delivery with excellent communication prior to and on delivery day!
Zachariah de'schannel
Feb 14,2025Easy fast service from start to finish.
Ian Dutton
Feb 14,2025Again, very impressed. I’d used the company before for another kitchen item and was impressed so used them again. Excellent service, prompt, good information and the delivery drivers were excellent!
Annette Lenton
Feb 14,2025My blender was delivered on time and I am very happy with it
Stuart Anderson
Feb 14,2025Maybe harsh on Hughes as the contract it out. But no communication on a delivery until a phone call 6 days after initial delivery day passed "we are 45 mins away, are you in?" Online chat left unanswered for over 15 mins until I disconnected. Couple of emails but no effort or ability to give me an answer on when arriving. Really disappointing. However, good price and good selection of stock. Do better on choosing your partners, let's the tram down
Marion Philpott
Feb 14,2025Toaster delivered on the day I asked for. No problems.
Mrs C McKenzie
Feb 14,2025Fast, efficient delivery. Very pleased.
Michael Symons
Feb 14,2025The whole purchasing and collection process was slick. I've purchased three electrical items in the last 6 months and the all came from Hughes
Customer
Feb 15,2025Great value with fast (and free) delivery!