Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more.
As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support.
We’re here to make your life easier and your home happier. From our family to yours.
The whole process was really simple. I ordered online, and then received a phone call from a lovely, friendly lady to confirm details. I was kept up to date with delivery information all the way through.
Easy process. Great price and delivered when they said with good communication from the courier’s who were helpful and professional. Better than currys and cheaper too!
Very happy with my purchase of fridge freezer. Perfect size for my needs.
They were excellent from ordering to delivery.
What a farce! Arranged for my television to be collected as no longer need it, all okay, collection Monday. I then had to change the day to Thursday due to work. Customer service agent said no problem, see you on Thursday. Monday arrives and I have a call from the drivers saying we are on our way to collect your TV! I explained that I had rearranged it for Thursday. I thought this was the end of it until I had another call from a different delivery driver saying he was stood outside my house! You couldn't make it up. Lo and behold, and just as I knew would happen, no one came today to collect the TV. The communication (a severe lack of it) is absolutely shocking between the call handlers and drivers. I've seen better organisation in a playground.
Excellent price and value. The delivery was especially good. The crew couldn't have been more helpful - delivery to a first floor flat - disconnection and reconnection of washing machine and removal of everything not required. They even wiped out the area under the old machine which hadn't seen light of day for 10 years - all with a smile!
Always 5 * ..good service every time
Excellent delivery, service and quality of goods
Amazing service and good price fast delivery
Superb service. Very helpful and patient. Very highly recommended
Easy to use website, great price, quick delivery
Arrived next day as stated, good price
Bradley and mate came to install tv for my elderly mum today and we're absolutely perfect, kind and polite, nothing was too much trouble. Thanks you boys very much
Very easy ordering process and good selection of products. Delivery was well managed and goods arrived in good condition. Would certainly order from Hughes again in the future.
Poor.poor.poor Kids in preschool could organise themselves better than this company.
What went wrong: • Supplied the wrong oven (fault on their end). • Had to wait an additional two days, only to be told that the oven I ordered was out of stock. • The customer service was terrible and has yet to offer any solution.
Excellent customer service, will definitely use again.
The website is easy to navigate, Hughes had just what I wanted and the buying process was simple. The item I ordered was dispatched and delivered really quickly. Thank you.
Best price I could find plus reliable delivery and great communication. Happy to recommend
Christopher James
Feb 21,2025Great deal and fantastic service.