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Reviews 343
John
Sep 28,2016Pros: Very Fast Allows users to easily submit on issues and guides them what to enter Knowledge Base feature is excellent Robust Search capabilities Cons: Would like more robust reporting options Sorting and clickable fields not consistent grid to grid
Mike
Sep 28,2016I have been using IssueTrak for some time now and have had naught but positive experiences with it. The IT Help Desk ticketing system we have, I was able to design and deploy it via IssueTrak. This makes everything so much easier for us, being able to automatically assign new tickets, or giving the users the ability to Next Action another user, while also pushing out email notifications each and every step of the way. If any issues arise, technical support is easily and promptly reached. Issues are quickly resolved. Excellent!
Dennis
Sep 28,2016We have used Issuetrak for roughly 7 years for our technology help desk and recently expanded it's use within another department. It is simple to use for our end users and yet still give management tools such as ITIL, software management, and project management.
John
Sep 28,2016Offers quality help desk software with a suite of tools from asset management to ticket-logging which all help compromise a great product for all your help desk needs.
Guy
Sep 28,2016Works well for our helpdesk, but would like better and easier to use reporting capabilities for both closed tickets and inventory. Also would like cleaner and easier to read emails to end users when tickets get closed. Overall, solid dashboard and orgainization of tickets for a helpdesk team.
Christian
Sep 28,2016This company has met our needs nd hs worked well.
Michael
Sep 28,2016We have been using IssueTrak for many years. We actually were working through another company using their IssueTrak system for some processes that we were using and when we arrived at a place where we needed to start to track and document our OWN work flows and tasks, we turned to what we were already using. Over the years, we have been able to use IssueTrak for a WIDE variety of tasks and work processes that have helped make our jobs much easier.
Terri
Sep 28,2016From the beginning, the customer service has been excellent! WE use the software for so many things, inventory, customer service, HR, maintenance, etc. You can make it exactly how you want it to be and there are so many features that make it customization. WE have recommended it to other companies who have loved it as well.
RCI
Sep 28,2016Get responses to issues quickly. Waiting on some updates so that is only area of improvement is wanting the team to address bug fixes a bit faster.
Tiffany
Sep 19,2016This has been the best addition to our company! Using IssueTrak is easy, intuitive, and highly efficient in forming and following process. Tracking our metrics and having easy to use reports is huge and IssueTrak delivers. I can't love this program enough and the cost is better then anything out there. We researched tons of programs and demoed before choosing and we couldn't be happier!
Carlos
Sep 16,2016We're not an IT service co., but we prefer this over others we've tested. The package is intuative, and flexible enough to exceed our needs. There were a few things it couldn't do, but the folks there were honest about it, and offered some alternatives, some of which we are considering.
Ken Kucel
Sep 15,2016I've used IssueTrak for over 12 years now and it just works great. And when it doesn't, I call tech support and they make it great again! I couldn't be happier with my decision all those years ago! It has allowed our business to grow as it has.
Todd
Sep 15,2016I've been an IssueTrak admin for 10+ years. Great tool, great value. Simple to use - short time for new user to become productive. It's fit for purpose. It's the bowie knife to skin a deer - not the leatherman that also tries to be your fork/spoon/magnifying glass/fingernail file/leather punch/scissors and everything else tool.
Alisa
Sep 15,2016good product, good service
Mike Popko (UPenn Director of Disbursements)
Sep 15,2016Being an Issuetrak client for the last 3 years I am very excited to offer my review. When I first joined Penn as their Director of Disbursements one of my first observations was we didn't have a tool to help us manage 3k+ inquiries a month. I had no visibility into what kind of inquiries we were having, who was sending them, how they were coming in and whether or not they were being closed in a timely and consistent way. Issuetrak provided the perfect tool for this. We are able to track all of these things, plus send out independent surveys and use Issuetrak's work order functionality to ensure tasks are competed to spec. We were also able to rotate all our 20+ staff into help desk lead roles, providing them an opportunity to own the help desk, improve their customer service skills and learn how Issuetrack worked. Most importantly their customer service is second to none.
Kristen
Sep 15,2016IssueTrak is a reliable program that allows user to email in issues or log into the site and log an issue. The reporting system, the Knowledge Base, system administration, all of it is reliable.
Kyle
Sep 15,2016Issuetrak is a great platform that's very easy to understand, making custom pages isn't always straight forward but definitely isn't the case after you work with one of their members from the support team, they take the time and effort to explain any questions you may have. All of them have always been really patient in providing assistance whenever needed.
Mindy
Sep 15,2016Great product, lots of ability to manipulate data. Some small things that they could change that would make it a lot easier that are more in the usabilty column which cost it a star, but otherwise very dependable and customer service has been awesome!!
Matthew
Sep 15,2016This is a very useful tool, helps keep everything together.
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, US
https://www.issuetrak.com
Angela
Sep 28,2016In all the times I've contacted IssueTrak support, response was extremely fast and professional. I do not use the system, but support our business users who use it, and they have not had any complaints either.