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Reviews 343
Julie
Oct 20,2016We have used Issuetrak for over ten years. It is a great program to organize work orders and trak the flow of progress from intake to final invoicing, then follow up with survey capability. The program is made to be customized to your needs. Support is always there to lend a hand if you need help.
Amanda
Oct 18,2016great & fast technical customer service
Susan
Oct 18,2016Great tool for logging requests, making assignments and tracking status. Would love more reporting extract options.
Scott
Oct 13,2016We have been using Issuetrak for years at our organization. It has been very user-friendly and allow our end-users to enter in and track their tickets. This has helped in better communications.
JC
Oct 12,2016Easily adaptable customer support solution. Knowledgeable implementation and support teams. Provides workflow, customer notifications, reports, knowledgebase and many other easy to implement features. This will be our face to the customer. A very feature rich, cost effective solution. We will definitely recommend to others.
John Pawlak, ClaimsComp, Inc.
Oct 12,2016Mike and Ashley were great to work with. In addition, the support staff was prompt and very helpful. NO complaints we are looking forward to implementing in November companywide. John
Amanda
Oct 07,2016IssueTrak is great to track issues... But it's not incredibly useful beyond that. The system is very rudimentary and doesn't appear to be as powerful as it is. I love the ability to generate automatic emails based on the Issue Type. It makes it easy to ensure all members of our organization receive exactly what they need, and nothing more. However, the emails generated are very basic and easy to look over. I would like to see something that is easier to view than line by line. Also, although there are many settings for email notifications there are still many instances where too many emails are generated from one issue. For example, if you submit an issue with many tasks assigned to one person than that person will receive one email per task. I'd love to see something a bit more intuitive with a list of ALL tasks. Lastly, I've never had anything less than a great experience with customer support.
Christian
Oct 06,2016The site is very easy to use, and the issuetrak technicians respond very quickly. Instead of dictating what I should do to fix the issue, they always offer to do a remote session, which makes fixing every issue a breeze.
Mayra V
Oct 05,2016We have been using Issuetrak for about 3 years now. It has been great and has truly build some transparency in our process. In the past three years there have not been many changes as far as design or plugins. I would love to see a better mobile app since a lot of users are now mobile. Overall a great product and great price.
APT
Oct 03,2016Using it for 5+ years (300+ end users), very user friendly, I can always count the support team when help is in need.
Ed
Oct 01,2016Have worked with a variety of ticketing systems\service management tools over the past 20 years. IssueTrak offers an easy to navigate user interface and requires far less level of effort to administer than competing tools. Support staff is great to work with and quick to respond.
Blaine
Sep 30,2016We continue to find more uses within our company for Issuetrak. IT has used it a long time, and other departments now use it as well. Good customer service when we need it, and the site is always up and available. And...they continuously to enhance the product. Good long-term business relationship... good service...love it.
Natalie
Sep 30,2016The Issuetrak team have been very supportive as we have embarked on the process of setting up our system. It is clear to use and with the user defined fields it is easy to personalise to your company needs. The technical team are patient and helpful and the knowledge base on the system gives useful pointers.
Lisa B.
Sep 29,2016I have implemented IssueTrak with two companies now. IssueTrak is so versatile, I use it not only as a help desk but for operational and administrative management of my department. I use the system to ensure compliance and also to manage day-to-day operations. It makes managing an IT department more efficient. I cannot imagine running a department without it.
Blake
Sep 29,2016Support is great. Been waiting for version 10 for a while. Long term client.
Charles
Sep 29,2016Using Issuetrak, we were able to streamline our new hire process by using the task manager. After several meetings to help map out the different tasks that happen when we on-board a new associate, we found several things we could notify users on automatically - without the extra e-mail traffic. Associates assisting in the on-boarding process can simply open issuetrak and click that their assigned task has been completed. We believe this will increase efficiency by eliminating missed steps, and improving accountability and communication among the persons on-boarding the associate. The new process should also make the introduction of a new associate to the company a more welcome one as well as ensure the necessary resources be available to the new associate when they first start.
Douglas
Sep 29,2016We've been using the hosted product for about 5 years and I have never had a problem with it. I can access it from anywhere and update tickets or close them. Rights are pretty straight forward and the reports are easy to create. I currently have 5 reports that are scheduled to come out every Monday and go to various distribution lists.
Chris
Sep 28,2016Have been happy with IssueTrak, the only issue has been after we installed a second instance of IssueTrak on the same server sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
Glen
Sep 28,2016It may not be the most glamorous of all ticketing systems, but it does exactly what we need it to do. It is reliable and we have not had any major issues with the system. If we do experience issues, customer support is always knowledgeable and helpful.
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, US
https://www.issuetrak.com
Valerie
Oct 25,2016Fast and knowledgeable.