Jacksons Estate Agents
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Reviews 180
Mr j evans
Apr 17,2025always available , very easy to work with to ensure tennant has a good experience
Roxanne
Apr 07,2025Enrico has been beyond helpful trying to sort an on-going issue for the last 6 months. He's always chasing the relevant parties, giving me updates and keeping in touch via email and phone about what's going on in order to come to a resolution.
Anthony Palazzo
Apr 03,2025Jackson’s have been looking after our property for 6 years now and we wouldn’t use anyone else. Kimberley, in particular, has been an absolute star and has made even the most inconvenient issues a breeze with her shrewd initiative and considered, timely responses.
Alex
Apr 01,2025I have been renting via Jackson’s over the last 6 months, and since moving in I can not give high enough praise to Jackson’s property management team. The team, especially Enrico who has been my main contact, have been prompt, professional and attentive when dealing with any queries or issues I have had since letting with them. I can not recommend enough
Richard Harris
Apr 01,2025I have worked with a few estate agents over the years, and yes there are bound to be a few issues with renting out properties. However Jackson’s property management have been top tier. Enrico always kept me updated, knowledgeable and happy to help. Would highly recommend!
Matt
Mar 31,2025I am a resident at a Jacksons' letting, and I just wanted to leave a review to commend Enrico Ricketts who has tirelessly gone back and forth with our landlord on our behalf in order to get a number of issues resolved. He is always polite and professional and has made our experience with Jacksons as positive as can be!
Olivier Boudard
Mar 27,2025Great service from Shernitta who manages our property from the Balham office. Always very responsive and quick to raise any issue to us from the tenants so they get addressed before they escalate.
Rowan Joffe
Mar 27,2025My property manager, Shernitta, is the best. Efficient and thorough. I feel like my house is in a safe pair of hands.
Customer
Mar 26,2025Excellent service
Meg Crossman
Feb 05,2025I would strongly advise avoiding Jacksons Estate Agents Streatham - my experience with them over the past two years was a complete nightmare. There are so many examples of their unprofessional and unlawful practice, but I’ve covered a few below. I was left with severe black mould for over nine months, despite calling and emailing Jacksons almost daily to try to get it sorted. The mould affected the walls, bedding, and furniture, and I had to throw away many of my clothes because of this issue. I have asthma and had highlighted that my health was at risk, but they left me living with severe mould for 9 months, only taking action when my dad had to step in. My asthma is now considerably worse because of their neglect. On another occasion, the fire alarm malfunctioned and was going off constantly, but Jacksons claimed this wasn’t an urgent issue and said they would send someone round in 3 days… how is a fire alarm malfunctioning and going off continually not deemed urgent?! The tenants weren’t able to sleep at the property during this time, as Jacksons left us with the continuous fire alarm noise, as well as in a dangerous environment without proper fire safety. During our viewing and offer process, Jacksons made a series of promises that were never kept. For example, they told us the landlord would be replacing all the carpets before we moved in. Two years later, not only had the carpets had not been replaced, but I overheard an estate agent making the same promise to new, prospective tenants at their viewings. They also assured the new tenants at the viewing that there had never been any mould at the property, which was a lie given the months of black mould exposure we suffered. This level of dishonesty is absolutely appalling. As well, our property was advertised as furnished but, after moving it, we found out the house was lacking a lot of basic furniture, including having only 1 dining chair for 3 tenants (it transpired that most of the furniture I had seen at the viewing had belonged to the previous tenants). Due to the issues in the property, such as the mould and a flea infestation (at the start of our tenancy due to the previous tenants having a cat), I had to move out temporarily on multiple occasions. These issues were never treated with any urgency - Jacksons often took weeks to even acknowledge the issue or start repairs. Their complete disregard for our comfort and safety was astonishing. Of course, I don’t know how much this delay was due to Jacksons, and how much was due to the landlord not communicating with the estate agent. However, even if it was the landlord who was slow at responding, as an estate agent, it is your job to ensure tenants have a safe, habitable accommodation and you should be ensuring timely responses from the landlord. Jacksons took over a month to communicate with us about our deposit at the end of the tenancy and, when they finally did, their proposals were outrageous (and illegal). They accidentally sent us the check-in report for the new tenants, which included an invoice detailing that the landlord had paid £240 for a professional clean, despite having proposed to deduct £385 for this clean from our deposit. As well, the items the landlord had proposed to charge us to remove (charging £70 for this) were all listed in the check-in report - the landlord had kept all of these items but proposed to charge us for their removal. The check-in report we were sent by mistake made it clear that Jacksons and the landlord were attempting to retain as much of our deposit as possible by inflating and adding charges. Jacksons broke the law on multiple occasions, for example leaving us to live in mould-infested conditions for 9 months, the outrageous handling of our deposit, and sending people to the house with less than 24 hours' notice on multiple occasions, even after I repeatedly asked them to stop doing this. They demonstrated a complete lack of care, professionalism, and responsibility throughout our entire tenancy. They left us living in dangerous, unhealthy, and often uninhabitable conditions, and only responded to issues when I took extreme measures, like threatening legal action. Their dishonesty, broken promises, and disregard for tenant welfare are disgraceful. Please do not rent through Jacksons Streatham – my experience was truly horrific, and no one should have to go through what we did. UPDATE: Jacksons replied to this review saying they'd been in touch. They have, of course, not been in touch.
David Baker
Jan 28,2025drove 400 mile round trip to be told property sold
Rich
Jan 08,2025Dishonest about fees Don’t ever use them as a landlord
Nemi
Dec 13,2024The relationship with the Jacksons team has been a very good one for me starting from the house viewing and until the end of the tenancy. The communication was very transparent, clear guidance and a very smooth one. They helped and supported whenever I needed any assistance.
valerie dennis
Dec 06,2024After working for three months with my builder and spending a lot of money to get my rental flat in SW16 in good order I entrusted it to Jackson’s rental team . As Alex Bland said “we are good at matching people up “ ( landlords and tenants) Thankyou to Paul Rooney and his team of whom I met three attentive polite and helpful rental agents . I had plenty of opportunity to ask questions and there is a lot of compliance to understand all of it taken step by step during the journey to find a tenant . Thankyou for all the viewings and to Alex in particular who matched my garden flat to two lovely applicants. Thankyou to Alex for injecting the sense of humour that was so helpful in sometimes what seemed a stressful time along with the utmost patience and professionalism . Thankyou for the attention to detail you gave to my documents and ensuring their compliance. And for always taking calls and working what seemed like late hours in the office . I would highly recommend Jackson’s estate agents .
Molly
Nov 20,2024Incompetent at best, crooks at worst. As a tenant renting a Jacksons property, I have never found them to be anything short of useless and money-grubbing. Bear in mind, folks, that Jacksons get more money from landlords if they manage to drive you out of the property so they can re-list it. Myriad problems with the property have been reported and ignored, the letting agents cause constant miscommunication with late contracts, and on several occasions, lying to us about our rights as tenants. KNOW YOUR RIGHTS AND AVOID LIKE THE PLAGUE
SAM
Nov 12,2024I recently had the great experience with Pamela at Jackson O'Rourke, and I couldn't be more impressed with the level of service I received. From the moment I first reached out the agency and then meet Pamela, who was very professional, attentive, and genuinely invested in helping me find the right property. She was always quick to respond to questions, provided helpful advice, and made the entire process smooth and stress-free. I highly recommend Pamela and the team at Jackson O'Rourke to anyone looking for a reliable and dedicated estate agent. Thank you for the fantastic service. Highly recommended 5 Star.
Amanda S
Nov 10,2024Great communication
Anonymous
Oct 29,2024Where do I start? These guys are very unethical and I'm glad I'm not the seller of the house we saw They overvalue properties, this isn't just a shame for buyers and sellers alike but the market in general. It clogs the market up with properties that won't move and skews all valuations in the area. We saw a damp bashed up property which they claimed was in 'excellent' condition and didn't need decorating. It was significantly overvalued, the estate agent at the viewing claimed 'A window is the best extractor fan really!' when the old, damp mouldy bathroom did not have one. There was also damp in the corner of the bedroom likely from a leaking roof. I'd just like to add here that this property was on the market for over half a million, absolute madness. We saw properties nearby in much better condition for £450-480k To fix the property, as it had potential, we suggested it was worth much less but they lied straight to our face and said the property hadn't been on the market long. (It had been on the market since May and reduced twice by this agent!) It's an estate agents responsibility to give honest and fair evaluations for the greater good of the market - and these people aren't about it. I felt sorry for the owners who had an offer down for another property and could not sell their home. I also feel sorry for the other people in the chain who will have their home move delayed. It sounds like Jackson Noon make their money from contract fees for advertising properties and are less invested in sale. Truly appalling, buyers & sellers avoid! The Personal Agent Epsom are really really great and we will only use reliable agents going forward as these bad experiences really take it out of you. We both went home just exhausted and needing to put our house hunt on hold.
Customer
Oct 24,2024So far they've been great to deal with. Had a drainage issue and Jackson's had a plumber of the same day.
3 Park Road, TW11 0AP, Teddington, GB
http://jacksonsestateagents.com
Will
Apr 18,2025Ted from the maintenance team was extremely quick and helpful following us reporting an issue with the toilet at our property.