Jacksons Estate Agents
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Reviews 180
ESW5BMW
Jul 06,2021Helen and her team really are on top of their game. They clearly know their market and deliver excellent advice backed up by a very professional service.
Phil A
Jul 05,2021I have been a client of Jackson’s for over 10 years and the high standard received by them has been second to none. Recently having sold a flat in DuCane Court in Balham, from the moment Helen Cerpnjak came to value it she was professional, friendly, honest and provided details of similar properties they had sold to back up her valuation. They team quickly got to work organising viewings and secured an offer to which I declined. Back to work they went with gusto and along came another buyer who’s offer I accepted. Sophie Doughty did a fabulous job in progressing the sale and was polite and efficient though out and always getting answers when she said she would. Helen was always on hand too until the day keys were handed over. These guys are the best and would highly recommend.
Betty
Jun 24,2021Awful company. Just seen the recent reviews and I can back up the charges of Jacksons' in-house culture of greed and deceit, at the expense of the homeowner. Streatham branch tried a really horrible trick on our family back in 2015: They tried an inside job whereby a Jacksons employee and her mum pretended they were going to buy our property, thereby stopping all viewings and bids from other interested parties... then they delayed and delayed and did nothing but stall the process for 4 months!! For silly time-wasting reasons, during which time we were put under immense financial strain and lost a lot of money, as we couldn't afford the rising rent of where we were living at the time. Yes, the whole office took us for fools. Yes, I'm sure they were laughing at us. In hindsight, they were clearly all in on it. Yes, we were naive to accept an offer from an insider. The intention it seems was to push us to desperation, so we'd be forced to sell under market value (foolishly we did reveal to them that we had to sell quickly due to financial pressures... and so they saw our weakness and preyed upon it). We moved our business to Kinleigh Folkard and Hayward and completed v quickly and efficiently. Never Jacksons ever, ever again. I have just checked and that nasty piece of work who orchestrated the trap (with her mother) has climbed the ladder to Jacksons' Balham Director now! Hm, if the culture of Jacksons meant she got away with / was rewarded for playing games like that 6 years ago, I'll bet her fakery, treachery and greed have only increased with time... We lost a lot of money dealing w them, I expect you could too. Reply to sarahtranter: No. But I have kept all email threads from that period, including those with our solicitor. You have the year and the office. If Jacksons want to discipline their staff, they can start with doing some honest work. Edit: I have just read through the emails. I have a correction: 6 months(!!) we wasted with Jacksons - and all they came up with was 1 lousy insider who asked silly questions - silly indulgent questions, which were heavily indulged by Jacksons and we were leaned on to indulge them too, of course. We went into mortgage arrears, had to pay a huge lump-sum for where we were renting and our credit rating was damaged. Our solicitor was also very, very unimpressed with the Jacksons' 'buyer' and Jacksons in general.
Bob
Jun 13,2021I will never trust this company's staff. They have behaved with no regard for truth, honesty or integrity. Their reputation is as bad as Foxtons every was 15 years ago. I was lied to by James King and refused then to sign his contract. In response his team proceeded to call buyers to tell them not to view our house as it was going off the market. Steer clear of these cowboys.
Edith O
Jun 08,2021Yes use Jacksons if you want to find a buyer for your home. Started off well with Tristan and Lucy (both have left Tooting branch). Use them if you are then prepared to manage the whole sales progression process with your prospective buyers and rest of the chain yourself... You read that correctly. If you are expecting regular updates from an estate agent then Jacksons is not the agency for you. Jacksons, from our experience, will also tell you you have exchanged days after it has happened. And on completion day you will not hear from them. But they will chase and chase for payment pretty promptly....helps though if they actually issue you an invoice! You have been warned. I do wonder if the Jacksons owner knows how their business is been run. Tooting sales branch and Streatham "sales progression" branch....
Al
May 29,2021first of all, this company is so incredibly rude. i called them and asked them a few questions and they just arrogantly hung up on me. when i called again, they acted as if nothing had happened. I had enquired about a property and they didnt reply to me for over a week, so i had to contact them again, just to see that the property had been let out to someone else. they didnt even bother to tell me. and what makes the other person more special than me? why did they get a reply but i got nothing. not even a message to tell me the property has been let out. the prices of the properties may seem good, but do not bother with this rude and lazy agency. absolutely horrible. ruined my day.
Greg
Mar 10,2021Jackson’s engineered two gazumpings, using our offers, which had been accepted, as leverage. They were unprofessional and opportunistic and focused exclusively on money, rather than trust that should underpin a professional relationship. If you don’t want to be screwed for money, run a mile from Jackson’s.
customer
Feb 09,2021Really helpful and extremely professional - we felt very safe in their hands!
customer
Jan 15,2021Have been very unimpressed with my experience with the property management team through Jacksons in Wandsworth. In particular with the rude correspondence I have received from Sarah Lewis. Especially since handing the notice in for our tenancy- which is in agreement with our contract. We have been bombarded with requests for different people to come to the flat for various services. Bearing in mind this is Mid Jan21 and we are at the height of the rise in Covid cases. They've had no consideration for the fact that we are working from home, or that we need time and space in order to allow people in and clean everything afterwards. All email correspondence has been rude and unsympathetic, and left me feel like I am being unreasonable for looking out for my personal safety. Anytime that maintenance checks etc. were needed for the flat in the past they have never given ample notice and always expected us to drop everything and have people over the next day. The fact that this has not changed or been re evaluated during the height of the pandemic is reflective of the lack of care and safety they are practicing in their own business.
Grant Thompson
Oct 15,2020Dreadful service and management of Cara at Colchester branch, nasty vile bully who likes to try and belittle you and they refuse to give deposits back which means you have to take them to the Ombudsman which we won and if you Google them look at their dreadful reviews
Chloe
Oct 14,2020Really knowledgeable agents who have been a dream to sell our property with. Would highly recommend.
Adam
Aug 03,2020Quite difficult to deal with, have a lot of restrictions on renting unlike other company's like Dexters. Got go to Dexters.
Rob Dobbins
May 11,2020Very disappointing. Unfortunately I had been with Jackson for a few years and was naive enough to think that their repeated mistakes and errors were one-offs. Clearly some systemic issues with how they run the property management side of the business as well as variability in competence levels of its employees. I eventually left but I regret leaving it so long and incurring continued expenses. Balham and Streatham hill office
Tugba
Nov 10,2019Jamie from Jacksons Balham is fantastic - clear and really helpful. He turned a difficult situation around for us and really surpassed out expectations in resolving some issues we had quickly. Really great asset to Jacksons. thank you Jamie - we really appreciate it!
Martha Ford-Adams
Nov 06,2019Jacksons estate agents in Clapham are brilliant, they put on a marvellous Halloween party for adults and the little ones including a super colouring competition. We all enjoyed it great for the community, well done to them.
Jake walker
Nov 01,2019Upon moving in to our new flat there were few items that needed addressing. These were actioned in a timely manner by our property manager Bailey.
Beth Duebel
Oct 31,2019Very varied experience with Jackson’s. The young woman (will not name) who organised our move into our new flat made the whole experience a nightmare, it was clear she didn’t care about much more than her bonus. We arrived on move in day to a dirty flat despite the fact that it had been agreed in the contract it would be Professionally cleaned, meaning we had to go home and rearrange the whole move for the next day.. Judging on that experience alone I would give Jackson’s 1 star. However, for our check out we have been looked after by Jamie Nash who really went above and beyond to ensure our move out is as stress free as possible. His service alone deserves 5 stars, so overall I would meet in the middle and say 3! It is all dependent on which member of staff is looking after to you as to whether you will receive a good service.
Romina Pepermans Saluzzio
Oct 08,2019Jamie Nash is a good professional. He always answers quick to emails and tries to sort out issues as soon as possible. Kind and respectful.
Ana
Oct 08,2019Having recently rented a flat through Jacksons, my experience with their team thus far has been entirely positive. I found both the lettings consultant who handled the rental process (Komail), and the property manager (Jamie Nash) to be professional, helpful, responsive to our needs or questions/concerns and prompt in following up on matters (eg when repairs were needed at the flat). Having previously had a negative rental experience elsewhere in London, I looked into Jacksons' reviews before deciding to contact them about a flat they had advertised. My experience so far matches their other good reviews, and I am happy to add my positive review and recommend them to other prospective tenants.
3 Park Road, TW11 0AP, Teddington, GB
http://jacksonsestateagents.com
Alistair Lee
Jul 06,2021Very happy with the service we received from Jacksons Balham branch. The photos and brochure produced by Jacksons was far superior to the one produced by another agent we had used previously. The team were able to generate a lot of viewings, which were managed seamlessly and the feedback was regular and helpful. Once we accepted an offer Sophie (initially) and Harry (thereafter) were great in pushing along the solicitors on both sides and trying to finalise the sale. They were both very responsive and helpful intermediaries whenever we seemed to hit a roadblock. The only negative is the solicitors recommended by Jacksons. On both sides they were far from impressive and at times difficult to deal with, but that was probably down to how busy the market was at the time