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Reviews 503
Debbie
Nov 22,2013I have had good service so far (since about May 2013). My machine was in for a service (jura Z5). Took longer than I was informed and had to check up to 'get it moving' (I think). Fortunately I had a backup machine (Nespresso) so I could wait it out. My only other gripe is that the consumables are SOOOO expensive. I don't like paying postage - would rather purchase at a shop (like I used to do in The Netherlands) but it is near impossible to find a dealer who stocks items. Buying bulk is a bit of a risk as my machine must be at least 4-5 years old now - it may break down and then what will I do with all my leftovers?!!
Chris
Nov 21,2013Competent people, easy to reach, results in getting what is needed without fuss
C D'Mello
Nov 16,2013Ordered Claris filters. Jura state that the filters will arrive within 2 days and they always do.
David
Nov 14,2013Having just bought the S9, I have been overall very impressed and pleased with the results. To be critical, the machine has a built in frother, which works very well, but whilst I understand the machine is not supplied with a milk container (whilst Jura many various options, certainly initially and container can be used), the cleaning of the frother is stressed, but no cleaning chemical sample is provided. The instructions implies that the frother has to be cleaned using this chemical, so I had to place an order for a bottle of the chemical. On a similar note, there were no coffee samples provided. This may be because this would be introducing sell by dates, which may have stock rotation implications. Nevertheless, when spending the sort of money involved for these machines, perhaps a voucher to be spent in the on-line shop would be appreciated, and may generate repeat purchases on items like the coffee?
David
Nov 14,2013Found it all quickly and delivery very fast
Harji
Nov 13,2013I found the products reasonably cheaper but the delivery charges are extraordinary. I was charged £4.95 for something which had a 71p franked stamp on it. I had to pay more for the delivery than the product it-self!! There should be more cheaper delivery options.
Richard
Nov 08,2013Great service, fast
Jason
Nov 08,2013I ordered a replacement Water Tank for our ENA 9 which arrived within a few days but unfortunately had some damage to one of the legs. After a brief conversation with customer service I emailed in a picture of the damage. I got an almost immediate response to say that a replacement would be sent the same day, which it was, and that I didn't need to send the damaged item back. So often companies expect you to return faulty items before they send a replacement and so for Jura to do the right thing is very refreshing. A very satisfied customer. :-)
Jane Bracewell
Nov 05,2013Jura replacement parts and consumables are, in my experience, always in stock and dispatched the same day as my order. They arrive well packaged, usually the next day.
Bert
Nov 02,2013I found the website easy to navigate and the purchase process was straightforward. The purchased article arrived within a few days.
YVES
Nov 01,2013Really pleased with this first contact with Jura UK, for my full satisfaction!
joolsthefish
Oct 29,2013Have had a Jura 9 for 12 months having been living in Stockholm. relocated to UK and found I had lost some small connector for the milk. Searched in vain on line, and calls to UK retailers had no help. I checked the JURA website and found many possibilities so I called the UK Sustomer Service. Answered immediately, very helpful and extremely knowledgeable. She gave me the part number and I ordered it within 10 minutes. Next day part arrived - Perfect!
Eileen
Oct 28,2013Excellent service and brilliant correspondence at every step of your delivery. I would recommend that other delivery services use the same level of efficiency when dealing with customers.
James
Oct 28,2013The Jura brand was recommended by a friend that had an earlier machine and which had provided good service. I bought my Jura bean to cup machine to replace a faulty pod based machine that I had purchased previously. From the start the Jura showed what I had been missing in terms of flavour and consistency and I am glad I made the switch.
Andrew
Oct 25,2013Found & ordered spare part on a Sunday - was delivered Tuesday! Superb service for a brilliant machine.
lisa
Oct 23,2013expensive but worth it
SARAH
Oct 23,2013I ordered water filters and de-scaling tablets. They were sent very quickly.
ioan-bogdan
Oct 21,2013I order by mistake a wrong part for my Ena 3. Contacted customer service, they been realy helpfull abd replaced straight away.
Stephen
Oct 18,2013Efficient and prompt service - postage as always a big % of cost.
David
Nov 28,2013Makes good coffee every time