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Reviews 846
customertimothy wilcock
Mar 02,2024I like it insurance for my snotty cover for my puppy make good health I am happy I am happy snotty is good happy. Livery I am keep on eye I love my puppy now she is 10 week old
Paul Sherridan
Mar 01,2024Catherine answered my first call and responded sympathetically and professionally when I discussed my renewal premium. Catherine pointed out the benefits of my policy and knowing I was going for quotes elsewhere gave guidance on what to consider when taking out a new policy. An hour later I was back chatting to Catherine and thanking her for the excellent advice she had given in the earlier call. Not only was the policy Catherine offered better, it was cheaper. Thank you Catherine - you were brilliant and I appreciate your help. Thank you. Paul
customer
Feb 29,2024Excellent service. Easy to speak to regarding insurance information. A great after service and caring.
John
Feb 28,2024very easy to arrange insurance but you are a bit pushy with the reminders even after I had purchased the insurance
Chermayne Robson
Feb 27,2024Friendly and informative service, thank you to Robert for explaining things and helping me with my renewal.
Elijah West
Feb 27,2024Very helpful and very kind and understanding
Analia
Feb 27,2024So far I’m very pleased with the service provided by Kennel Club Insurance. I especially enjoyed the videos and articles sent to me about helping a new puppy settling in.
Duncan Garland
Feb 27,2024I have had some difficulty with collecting a third element of a claim for my dogs fractured leg. I called KC insurance today to request resolution and settlement. The lady immediately identified the issue enabling me to advise the referral hydro vet. She was knowledgeable and very helpful. Faith restore.
Karen Hughes
Feb 23,2024Automatic renewal, peace of mind knowing my pets are covered with the best insurance policy
CS
Feb 23,2024Very helpful staff and well thought out policy.
Sarah
Feb 22,2024Robert was really helpful and sympathetic as our circumstances had changed. By tweaking the excess, we were able to pay less than last year without compromising cover.
customer
Feb 22,2024Initially had a problem with details on the insurance paperwork, emailed KC and the situation was quickly fixed. However due to human error (my own) I was not aware that the situation had been corrected, emailed to confirm with a quick response back. Will remember to check emails more carefully. Helpful response from KC.
Chris A
Feb 20,2024The rep I spoke to on the phone was excellent. Went through all the options, explained things well, very thorough. This was after a somewhat dismal experience trying to apply the '4 months half price' offer on the web site, which, in the payment schedule at the one, only gave three months. Edit: I should be clear: the 5 stars for the chap I spoke to on the phone. It would have been 2 stars had the review been for the web site purchasing experience, which I gave up on. The site was slow, and incorrectly applied the offer I'd received by email.
customer
Feb 20,2024With both Geoff from Customer services and Sophia from sales received honest, and sensible advice….. refreshing in this day and age!
Jacqui
Feb 20,2024Robert efficiently and knowledgeably handled my enquiry. There was not need for him to check with someone else, put me on hold or to transfer me as is so often the case. Everything was set up effortlessly and professionally and I left the call feeling confident in the whole process, my decisions and what would happen next. Thank you Robert
Melissa Mochrie
Feb 19,2024Really easy to use service. Staff very helpful and friendly.
Sue T
Feb 19,2024The call handler was very knowledgeable in the facts with the different policies that were available to me and made choosing the right product easy.
Eleni
Feb 19,2024Clear discussion and help on the phone. I have decided swiftly about the right amount to pay per month to keep our pet safe at all times. A very polite person responded to all my questions.
Stewart
Feb 18,2024work well, i thought' i would ever need it.
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Jools
Mar 02,2024I like the little hints and tips sent through to help with puppy training. I had to call customer services to check that I had given the correct details for my dog on the policy. The operator was friendly, helpful and efficient.