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Reviews 846
Mrs jean pearce
Feb 23,2025We recently lost our dog Quin and Kennel club were excellent. As well as paying for Quins treatment without any hassle, they showed great empathy with every step of the way. We have now had a new pup, and yes, he is insured with Kennel club
Fran Tam
Feb 22,2025They are helpful and keeping me updated of the progress regularly. I was😔 anxious and worried about the diagnosis of heart issue of my little one just over a year old, their help relieves some stress out.🙏
kim Tonks
Feb 22,2025Very helpful all sorted on the phone no problems at all
Customer G M Trent
Feb 20,2025Really appreciated talking to someone who was friendly, understandig , professional and supportive. For me it's so very important.
My Babytime
Feb 19,2025I cannot fault The Kennel Club Insurance policy and today I had a query about a recent claim and the customer service representative Shane Millar explained it clearly for me to understand. If you are looking to insure your animals (in my case a dog) I would highly recommend The lifetime policy from The Kennel Club. Claiming is very easy and customer service is outstanding. This is not a paid review but a personal experience of excellent customer service that should be recognised.
Nicola Holroyd
Feb 19,2025Excellent service. Called me back when they said the would. Actually this is some of the best customer service I’ve had over the phone in some time.
CHRIS
Feb 18,2025Very helpful and friendly team member who was genuinely interested in my pet and I.
Samara Williams
Feb 18,2025Easy and straightforward on the phone and very informative, I was unable to extend my puppy’s policy on line due to a glitch in the system however, it was just as easy and quick on the phone, if not better as I was able to enquire about travel abroad and breeding for the future.
Emily James
Feb 18,2025So helpful, very friendly and answered every question I asked
Lesley hindmarsh
Feb 16,2025When submitting a claim a faster response would be helpful if not receiving emails from vets hen they say they have sent as as a result my dog died
Bailee
Feb 16,2025Dealt with my claim swiftly and efficiently! Paid direct to the vet and notified me within 4 days. Impressed!
anthony newton
Feb 14,2025Recently lost a lovely lad, he was ill for 2 years, kennel club a big help with treatment. Still not cheap, but couldn’t have afforded treatment otherwise
Diane bayley
Feb 14,2025Really easy to get through on the phone. Little hiccup had occurred but the issue was sorted quickly by Shane.
Tony
Feb 13,2025I have 2 dogs insured with the Kennel Club, the service is always fantastic, the claims process is easy and they are always extremely helpful. I spoke with Jennifer today who was able to answer all questions quickly. Well worth the peace of mind they provide
Mrs Harrison
Feb 13,2025Luna is an old golden now and has been insured with kennel club most of her life. Claims are easy to make, paid promptly and I would fully recommend them.
Eileen
Feb 12,2025Up until now Kennel Club have been excellent every time I have made a claim. This time I was charged twice for the same condition in one insurance period. I contacted my veterinary practice and was told they would sort out the problem. Apparently, I am not the first customer to report such a problem. I hope Kennel Club can sort this out and resume their previous excellent service.
Mr Jeffrey Hoare
Feb 12,2025It's lovely having the peace of mind that the kennel club is there when you need them. If you do they process the claim very quickly and pay out within days.
Angela
Feb 12,2025Excellent service, wouldn't go anywhere else with a pedigree Italian Greyhound.
WENDY
Feb 11,2025Very easy application. Excellent cover options available.
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
SUEHUTCHINSON
Feb 24,2025The lady I spoke to, Jennifer, was very friendly and helpful. She dealt with my query promptly and also gave me some very useful additional information. It makes such a difference actually speaking to a real person. Thank you.