We've been insuring our dogs with the kennel club/Agria pet insurance for 10+ years now. They are not the cheapest around, but the service they provide, fast and without grumble is second to none. We unfortunately had need to use them twice with our old boy and they were absolutely fantastic and very empathic. They're also one of the very few insurance that cover recreational gun dogs for incidents on the shoot.
We've had our Labrador insured with The Kennel Club since he was a puppy (7+ years now) and never had a claim, but the premiums go up by an extortionate amount every year. This year was the final straw and we've arranged insurance with another well known insurer at a similar level for half the price! Please shop around before committing!!
The insurance is easy to purchase. Although, it would be nice that all the extras that can be added on later were already included in to the package , especially taking in to account the monthly price. Also I couldn't pay with my card as there was an error. Had to input my account details.
Good firm as allways the Kennel club 👏.
Found Robert to be extremely helpful and handled my renewal perfectly
Had to contact them regarding a missing complimentary hamper which was a gift for taking out insurance with Kennel Club. The lady I spoke to was genuinely lovely, pro-active and helped to resolve the issue quickly. What I valued the most was the ability to be actually be able to speak to someone directly “a human being”, no foreign call centre and no dreaded automated systems - or email only system. These days being able to just speak to someone who helps to resolve your issue is worth its weight in gold in terms of customer service!
Peace of mind....Getting insurance for our pet was made very easy by kennel club pet insurance. We have insurance what we want for a reasonable price
Puppy came with the five weeks free insurance from his breeder. He was accidentally bitten and needed vet treatment. Claim was processed quickly and efficiently
A straight forward application which resulted in a trouble free experience to ensure our pet dog was promptly insured. Many thanks.
Worked according to the plan.
Very helpful in setting up insurance for my dog.
It's so easy to activate the insurance, it only took few minutes. I love the fact that there's online vet help available whenever I need to get a professional opinion.
I did this on the telephone speaking to poor Sophie who was struggling with a frog in her throat!! She was charming, efficient, helpful, everything one would hope for. We came to you because our pup came with KC insurance and an offer for 4 months. half price, We are more than happy with KC, and Sophie!
Very helpful telephone manner. Got straight through and spoke to a person. Such a pleasant change to be able to speak to someone.
Staff very knowledgeable about products and listened to your needs for type of cover required. Easy simple to achieve cover required.
We've insured our dogs with The Kennel Club for the last 15 years, and would recommend them highly.
The ease of using the website
The Customer Services advisor was professional, knowledgeable, friendly & kind. She quickly fixed my account log in problem and went the extra mile by emailing me the documents I was intending to download. This was all done very quickly and she was a pleasure to deal with. An asset to the company.
Excellent service
PAUL HUXLEY
Feb 08,2024Great to receive a prompt & very helpful answer, when I phoned, instead of being held in a queue, as is so common these days. Very polite, patient and beneficial advice. Thank you!