Excellent customer service over the phone.
Ashdon was extremely helpful ... Thank you
Website glitch There appears to be a glitch in your website which keeps cycling attempts to reach the payment page back to the initial page. I nearly gave up and went to another insurer. I would check this out as, if it is a recurring theme, it will be costing you a lot of customers.
Easy telephone call to insure our 3rd dog and lovely staff member to talk to. We like the 24/7 vet app for peace of mind. Very helpful
I spoke to Claire today about a claim I have for my dog Rosie. She was so helpful and really pleasant. Lovely to deal with, I can highly recommend.
the Assistant Lucy was concise and very helpful
The gentleman we spoke to was clear and explained exactly what was included with our policy. Smooth transition from the free insurance policy to the full policy. Price reasonable within a margin of other insurances and they deal directly with our vets practice.
I’ve had my boy covered with this policy for almost 9 years, it was his breeder insurance and we kept the policy going. This has been without a doubt the best pet insurance policy I’ve ever had. I changed every couple of years with my last dog and so I’ve had experience with quite a few companies. Claims are dealt with promptly, staff are always helpful and very knowledgeable. I can honestly say I’ve never had a bad experience. It’s not the cheapest policy, but I kept it on to ensure he was covered against any eventuality, knowing my best friend has the best cover is very reassuring.
The lady I spoke to was very informative and helpful.
Excellent, all good insurance
Helpful and straightforward.
I am pleased that Nala is insured and looking forward to her basket of toys arriving.
Very good customer service, helping to find/offer me the best deal
Very easy to talk to. Explained everything well.
Very informative and helpful young man, it was nice to deal with him and the policy was what I needed.
Very simple and easy to complete. Great emails with advice.
Great. Easy to set up.
Really easy to set up and the policy is really good value for money everything I hoped to get for my pet
I have always been happy with the way KCPI have dealt with the claims that I've had to submit for my dog's treatment over the years. They have been very efficient and responsive and having recently had discuss an aspect of my policy with an advisor (Jenny Addley), I can say I'm very happy with the way my query was dealt with too. Though the Kennel Club Pet Insurance may not be the cheapest, I can be assured of a very good quality of service, handled efficiently.
ClaireGallagher
Jan 21,2024Very straight forward