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Reviews 816
Mr. Russian
Feb 17,2024I got exactly what I wanted & the delivery time frame quoted was actually a day early. This (brand new) book is beautiful but came with a significant crease in the front cover that I will live with and not worth returning for a replacement. I will buy my next text book from Knetbook
Patricia Treska
Feb 14,2024Never received my items! They did not answer my email either. I will need to call my bank.
ashley
Feb 14,2024tracking wasn’t always up to date but arrived super quick. minor wears and tears but other than that this website was great, definitely getting future textbooks from here.
Aly
Feb 12,2024I received my book quickly. Book wasn't damaged. Good quality for being used.
Consumer
Feb 12,2024Delivered in short time
Vee Allen Waldrop
Feb 10,2024Pitiful customer service. Could not talk to a human being. Minor glitch became end of transaction.
Jiyoung Anna Chung
Feb 10,2024Delivery was slightly later than i expected.
Tammy
Feb 10,2024Easy transaction. Book was as described. Fair price
Latasha Valencia
Feb 09,2024It was delivered swiftly. Thank you!
Christopher Guzman
Feb 08,2024The textbook arrived quickly and in great condition
Austin xApx
Feb 08,2024It took almost 2 weeks for the book to arrive.
Leonela Bonilla
Feb 06,2024Thank you so much for getting me the book in time for my first exam. The rental cost was reasonable and it’s for the full semester. I’m excited about my Kinesiology class and I’m sure this book will be a big help.
Daniela
Feb 06,2024My book came on the day it was scheduled.
Elizabeth
Feb 06,2024I placed and order and immediately had to cancel an item. The order showed that my cancellation was pending, I reached out to customer service via the chat and was told they couldn't see the order for at least a half hour (what? This is 2024 and it was a digital order.) The cancellation in progress was then completely disregarded and the books shipped a couple of days later. I tried to use the chat at least 8 times over the next few days and was only connected twice and the agent on the other end NEVER answered the chat. I then emailed the company and finally got a response that was completely boilerplate and told me that I would have to send the book back for a refund AND that would be less the restocking fee. I replied that I should not have to pay the 15% restocking fee as this was not my error and after a few more boilerplate responses and my subsequent frustration, was assured that I would be refunded in full. The absolute lack of human-centered customer service sent me over the top with this company. The shipping wasn't fast, I couldn't speak to anyone directly in a helpful way and it was just an all-around hassle. Supposedly I have been refunded but I'm waiting to see that that has happened (still have a few days to see it credited to my card.) I also find it funny on their review page that nearly every one of the unhappy customers had been contacted but didn't respond. Give me a break Knetbooks, it's highly unlikely that 9 out of 10 people couldn't be reached by your company. Just do better. College students have way more going on than to have this kind of trouble. Booksrun and Chegg have been amazing to deal with.
brithany romero
Feb 05,2024Product was inexpensive and shipping was faster than expected!!
ashia butt
Feb 05,2024Great and fast service
Melanie Johnson
Feb 04,2024It was easy to look up the books I needed. Great prices for rental and items arrived as promised. Books are in great condition.
D Holden
Feb 04,2024Easy Ordering! It was very easy to add the item and check out. I appreciate user friendly websites - they make the experience great. The book arrived early and in very good shape. I will look for books for other classes. Thanks!
Ana
Feb 03,2024Customer service was very helpful!
Solayide Oladele
Feb 20,2024I had a good experience