Knotty Knickers
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
Reviews 661
Amy Daws
Sep 13,2020I didnt receive my order at all. It came to the date that I should have received it according to my order email with nothing received so I emailed them. I was told to wait a bit longer - I waited a bit longer and then the response was to check with the post office. Still nothing received so knotty knickers then requested my address and that's where the communication ended. They had been responding to emails quickly so I then turned to social media where I was quickly blocked from contacting them. I ended up getting a refund from my bank. I wish I had checked trustpilot first!
Diana Jones
Sep 12,2020How do I cancel!?!?!?
Nicole
Sep 12,2020FRAUD!! If I could rate less than 1 star I would. Never received any shipments from this company and have tried for months to get a refund. They continued to bill me every month with no packages received and have refused to refund after numerous emails sent. They owe me around 6 months worth of payments.
Anne-Marie
Sep 12,2020Shame I had no choice than to give this 1 star, should have a lower option. Ordered 14 August and have not received my order. Emailed customer service one week ago with all of my information including name and address, their reply stated if you send us your address we’ll investigate and not to cancel as they need an active subscription to investigate. Waste of time! I’ve cancelled, I’d rather lose £9.99 than have these scammers continue to take money from me. Please don’t waste your time ordering! If you try to add comments to social media they just delete them and remove option to comment - that’s why Facebook reviews look amazing!’ I’ve also reported them on Facebook for false advertising and I’d suggest we all do the same as this is where they are getting their trade from by manipulating the reviews.
Bobby
Sep 11,2020*UPDATE* so I've just received an email from Trust Pilot telling me this shambles of a company are now disputing my review 3 YEARS AFTER I WROTE IT!!! And it seems i'm not the only one this is happening to, something tells me thIs awful company are trying to get rid of the truthful reviews because people are wising up to their shoddy product. I'm so annoyed with myself, i'm usually super cautious when it comes to purchasing anything from these online/social Media pushed websites, but for some (stupid) reason I didn't think to look up any potentially negative reviews on this company before I decided to proceed with a subscription........lesson learned!! My first subscription hasn't even arrived and after contacting their 'support' team, they asked ME to contact my local post office to chase it up!! Really??? How they expect me to do that is a mystery, given that they don't even provide you with a tracking number, am I supposed to ask my local post office to just look for a package with some knickers in it?? Obviously I responded that this wasn't acceptable and they should be investigating the lost package. Unsurprisingly I've not heard back, so I have now cancelled my subscription and requested an immediate refund, not that i'm holding out much hope on receiving one! I have also put a few negative comments on their Social Media posts which are continuously deleted, funny how they have someone on hand to attend to that so quickly, but not genuine customer complaints. Please trust the reviews ladies and DO NOT ORDER from this so called company, they are scam artists.
The Philip Family
Sep 11,2020EDIT: October 27, 2023 -- TODAY I received an email from Trust Pilot asking for verification of my review, proof that I was actually a customer. THREE YEARS LATER Knotty Knickers decides to challenge my review, and I see I'm not alone. I'm actually relieved to see so many negative reviews about this company and their products. I thought maybe there was something wrong with me. PROS: Great diversity in advertising. From body shape to ethnicity to keeping things REAL (unphotoshopped) they do have a handle on what women want to see in advertising. CONS: The underwear just isn't that great. I've had a subscription for three months, and most of the items I would never wear. Some are literally just pieces of mesh or lace sewn together with a gusset down the middle. I am a stay at home mom who needs practical underwear. I guess I am not their target market. The first month I had unknowingly ordered the wrong size. When I contacted support, they offered me a "one time discount" of 50% off. It was extremely frustrating going back and forth with their support who could not explain to me WHY this 50% off was not being applied to my next month's subscription order. They wanted me to place ANOTHER ORDER, at which time I would receive 50% off. This makes no sense to me. Their thinking is that it would ship right away and I wouldn't have to wait another month for my items. My thinking is that I've already paid for an order I can't wear, and they want me to pay for another order to get the discount. That makes no sense to me, as a customer. Just apply it to my subscription. I had ordered the Nice Package for both myself and my daughter. I indicated that we preferred bikini style and no lace. The first shipment (that didn't fit) was all lace underwear in a variety of styles. When I contacted them about the sizing, I also asked to check on whether the preferences had been noted. Yes they had. Second shipment, ONE pair of underwear was a plain stretch-cotton fabric with no embellishments. The other two were mesh, and mesh and lace. These ones fit, but the bikini cut is so steep that it feels like underwear is going to ride up, and most of my backside is hanging out. Third shipment, one pair is cotton with lace, and the other two are again, mesh and mesh with lace. One actually has a hole it in already (straight from the package) because the fabric is so delicate. I cancelled my subscription after they charged me for the third shipment (I was too late). That was also an ordeal! Once I clicked I wanted to cancel, it gave me all kinds of options to NOT cancel (change my size, change number of items, change frequency of delivery) but when I chose No Thanks, the page just refreshed. I contacted support who told me I had to cancel on the website. It took me FOREVER to figure out that I had to SCROLL DOWN to actually find a Cancel Subscription button. Frustrating is an understatement. I'm glad I found a KK trade/sell group on Facebook (Canada and US based) so that I can get rid of this stuff. Some people obviously love their products, but they are not for me at all.
Grace Poole
Sep 10,2020Never received my parcel. They took the money from my bank straightaway and are now being difficult about refunding me the money. They reactivated my account without me knowing in order to open an investigation but have not heard anything from them since. Customer support is a waste of time, I have sent several emails trying to get my money back. Don't believe what you see on social media like I did, it's a complete scam.
Michelle
Sep 10,2020Edit: In 2023 (several years later) they tried to challenge my review in an attempt to take it down, this is very shady, beware. They blatantly lie about the materials- I ordered the cotton panty set and it is 95%Modal and 5% Spandex. None of the sets I've gotten previously were good quality and they do not listen to the requests.
Audrey Bartucci
Sep 10,2020They sent the first package but while I paid for a 2nd, that was never received and they straight up LIED about talking to the USPS. I have emailed back and forth and there has been NO RESOLUTION. Save your money.
Hannah Sky
Sep 09,2020This subscription is terrible. I got it because of all the ads I was seeing on facebook and all of the "Good Reviews". It's false advertising.. you don't get what they say you're going to get. Terrible qualitity. Emailing their customer service is like talking to a wall. I think they have automated responses. Ive been trying to cancel my subscription for months. I had to delay the subscription (you can do this in settings) to stop them from charging my card. DO NOT PUT YOUR CARD DIRECTLY ON THIS SITE. I think i'm going to have to go to the bank and get a new one because i'm afraid they will continue charging it. I think i figured out how to cancel the subscription. You have to go to manage and then they give you a list of options as to why you're cancelling .. I selected "I have too many panties" and they give you a comment section and you can cancel your subscription. Thats what I did but Ive read stories of them re subscribing you without your consent so Im going to get a new debit card just in case. Dont get this shiett you will regret it
Amanda Ballesteros
Sep 07,2020Buyers beware!! Never received my order and dealing customer service has been an awful and painfully slow process. Still have not received a refund even though I've requested one 3 times!
Crystal Lynn Knight
Sep 06,2020They have been removing money from my acct since march. I have never received a thing from them. I have contacted them several times asking them to stop. I have contacted my bank and filed a dispute which has denied returning my money. I have filed my debit card stolen and yet they still are getting money from my account. I am in the process of closing my bank account. I cannot access my account on knotty knickers website it says my email address is not associated with the account. However it's the same email address they are emailing me at.
Emma Louise Simmons
Sep 05,2020wish i could give this less stars this company is shocking and a scam!! Dont waste your money and time with it all them comments on FB are all positive because when you leave a negative comment they delete your comment and then block you from writing anymore i never received my order so I cancelled my subscription to then go back on my account a few days later too find they had reactivated my account again themselves SCAM please read these reviews before ordering i wish i did
Kat Z.
Sep 05,2020Terrible. Don’t even go there. Awful cheap flimsy. One pair developed a hole within couple of hours of being worn. They won’t refund my first months subscription as I didn’t report the damage before they had been worn!? Cancelled the subscription - stay away. Designs not even nice, like they’d come out of a cheap novelty cracker.
Kaitlin Haverty
Sep 05,2020I wish I could leave a worse review. I have been trying to contact this company about not receiving two packages. But it says on the website you can't cancel the account or they can't access previous activity. SCAM! I have been charged 3 times now and received nothing. I also can't get an email back, there is no phone number to call, and now they blocked me on facebook messenger when I was just trying to get answers, or my money back. DO NOT BUY FROM THIS COMPANY.
J Streeton
Sep 05,2020if i could give a lower rating I would ignore customer requests for a refund brought as a gift a month ago still not recieved a thing Customer support keep telling you to wait or don't get back to you in a timely manner
Anonymous User
Sep 04,2020*UK order* I was stupid enough to purchase from this company even after reading the reviews. I ordered mt first set on August 15th, the maximum shipping and processing time elapsed and I was told to wait until September 2nd before an investigstion could be opened. I sent an email on September 2nd saying my order still wasn't here and they've sent me another one today telling me to wait until the 4th. Today is the 4th! I'm contacting my credit card company to get a refund and I'm reporting them to trading standards. I've never experienced anything like this!
Lea Purvis
Sep 04,2020The worst, and I mean the WORST underware I have ever purchased. I can get better on wish. How can you sell items this bad. And also took 3 weeks to get to me.. frayed, to big and horrible material. Also came in packaging that I would expect anthrax to arrive in. Horrible, don't do it.
Melody B
Sep 03,2020I purchased The “nice and naughty” subscription for myself a few months ago in size medium. The quality was very underwhelming, the first pair was too big and the second pair was too small lol. But the price was good and I decided to gift a second subscription to my friend for her birthday. The website is an an absolute joke. I added the second subscription and chose the gift for someone else option and then added her shipping address, assuming that my billing address would remain unchanged. The next thing I know, I’m getting emails addressed to my friend welcoming me to Knotty Knickers so I checked my account and sure enough my name had been changed and the billing address was now her address and the shipping address was mine ugh. I spent the entire afternoon trying to fix it and emailed them with no answer so I canceled both subscriptions and asked them to refund me for the new subscription to which I got a form letter stating that I couldn’t get a refund for an existing account (it had only been 3 hours since I added the second one) I made sure to cancel directly through PayPal, at least I’m only out $5.75. I strongly discourage anyone from ordering from this company!!
Sara
Sep 13,2020DONT DONT DONT bother with this company. They’re scams! I ordered my items on the 17th of August and it’s now the 13th of September and still no order. They had the cheek to say to me when I emailed to search the local post office. I’m sorry but I don’t think it’s my responsibility to chase orders you’ve apparently sent. I’ve cancelled my “subscription” cause are they hell taking more money off me. No way! Avoid avoid avoid!!!’