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Reviews 788
Claire Bridges
Apr 02,2019Our account manager Chris Scott is excellent, hense the 5 star rating. Very promot to come back to me, always very helpful and sorts out any issues I might have. Offers ongoing support to help us with development. I would like a higher % of lead capture from the system, I believe at the moment it's only 25% of all visitors are captured, might be less? I understand we can't capture mobile users but more static users would be useful.
Karen Healy
Apr 01,2019Just started using Lead Forensics and very pleased with the level of support to get us going. This has involved phone calls every few days covering the training and understanding our business. Very sophisticated software with great reporting capablity.
W Johnson
Mar 27,2019They promise great results but doesnt deliver, their sales people are pushy and would sell their own mum. The product doesnt work and it is populating alot of internet providers and almost 0 results!. They keep spamming me and refuse to close the contract, which i ask them to do, so far i lost 3,400 USD to them!
Peter Reeve
Mar 23,2019Avoid this dreadful company at all costs. They can not track website visitors as they say and once you're locked into a contract they will pursue aggressive legal means to stop you terminating the contract.
Arianna McDonagh
Mar 22,2019We keep receiving calls from these pushy sales people almost every day. We're on the TPS and still receive calls every day. I also receive unsolicited emails which would not comply with GDPR at all as it's to my personal email as well as work. I have personally contacted the relevant authorities to investigate further for both the calls and the emails and I would suggest that anyone in a similar situation should do the same. On more than one occasion I was called twice by two different people in one day! For a software company you would think you have a CRM which would stop this kind of thing from happening. Arianna
Jamie Fortaye
Mar 22,2019After being cold called numerous times despite being on the TPS register I decided to go ahead. The promise of extra leads for my business seemed like a great prospect. As a small business it was quite pricey but cheaper than other avenues if it really worked! After a few telephone calls with one of the sales people who's name escapes me I went ahead. The chap on the phone was very nice however once they had my money i never heard from them again. I used the platform for a little while but had no real success. The concept is good however I have recently found another company that does the same thing but much better results for a fraction of the price! I tried to cancel my contract even though I was at the end and the "account manager" Luke was borderline aggressive with me on the phone asking why and telling me I was doing something wrong. Overall that telephone call was very belittling and left a very sour taste in regards to this business and made me question their practices. I have no doubt that it's not Lukes fault of how he spoke to me that day but rather the business itself and how this is drilled into them. I would not recommend it in any way shape or form and I would also recommend that someone investigates the cold call lists.
Adam Watson
Mar 21,2019Great product with a lot of potential and always received excellent support and service. Our account manager, Laraine Sturrock is a pleasure to work with and has never been anything less than 100% committed to making sure that Lead Forensics is helping our business as much as possible and that we are benefiting from its full potential. Would be happy to recommend Lead Forensics and Laraine to anyone.
Mika Sa Nobrega
Mar 21,2019We have been using Lead Forensics for a few months now and what a great product we have invested in! Our client success manager, Tom Mayhead is brilliant. He is constantly checking in to see how we are progressing and how we can make the most out of our leads. He is the one of the best client account managers we have seen to date. Reliable, Professional, Friendly and Efficient! We highly recommend Tom Mayhead and Lead Forensics.
Andreas Micallef
Mar 21,2019First class service provided by Mr. John Allwood in maximising our ROI on Lead Forensics. Thanks and Keep up the excellent work :) Andreas Micallef Strand Electronics Ltd Malta
Jess Lawrence
Mar 19,2019We are in the early stages of working with Lead Forensics with the aim to generate business from our website and have found the customer service aspect so far to be exceptional. Working with Lewis Adams over the last month or so has made the decision to take on Lead Forensics an easy one. We initially had a trial whereby Lewis showed me exactly how the tool worked and the potential customers we were missing out on. He went into great detail, calculating potential ROI and updating me every couple of days with opportunities we were missing. Lewis gave me all the information I needed and was very thorough throughout. I found him to be helpful, proactive and very professional. Jess Lawrence Marketing Manager Frontier Group
Yves
Mar 19,2019Hi, We have been using LeadForensics for over a year and find it very useful in supporting the generation of more and better qualified leads. Our positive experience is for a large part related to the professional, personalized and pro-active follow-up by Marc Hill. His approach improves our experience with the product and its services continuously. Marc takes the lead, tries to understand our business and our lead generation processes. By doing so, Marc is able to come up with actions, advice and tips to improve our overall online marketing and lead generation. We can only highly recommend working with Marc Hill or with people inspired by him. All the best, Yves, Commercial Director
Christopher
Mar 18,2019Continually sending me unsolicited emails.
Chris Tremlett
Mar 07,2019Adam, Carly & Paul Had the pleasure of dealing with these professional and attentive people. We are only at trial stage but so far the proactive approach and customer service has been excellent. Long may it continue.
ievo Ltd
Feb 22,2019The LF platform can be a great tool if used and set-up in the right way. If new to the platform I'd recommend speaking to Laraine Sturrock who's knowledge, understanding and patience in ensuring you are making the most of tool is second to none!
steve cuthbert
Feb 19,2019We do not get enough traffic to our website to warrant this service and this should have benn made clear at the start. we are paying £240 a month locked into a contract which we asked to terminate as it wasnt producing enough leads but they just threaten us with legal action. We did manage to negotiate a 3 month holiday. . Think very carefully before you do this and undertake research before taking it out.
Stuart Mckee
Feb 13,2019Lots of promise but hasnt generated any income as of yet nearly 6 months in I feel you could get a much better return on investment from other marketing mediums
Martin Willis
Feb 13,2019An excellent and invaluable service for businesses looking for fullest visibility on their web traffic via an excellent web portal - and I particularly like the way you can receive a daily email with info on website visitors. LF gives us the ability to see exactly which company has been on which page of our site - showing full details on them, company info, web links etc. More than the web-portal however, LF staff take a proactive approach to engaging with their clients to ensure the service is working for them and they are getting leads and business from it. Their attitude, knowledge and attention to detail in ensuring customers have the full service fully optimised and personalized for them is second to none - highly recommended - Martin Willis - IPI Global Ltd.
Stewart Goldberg
Feb 04,2019Kreena Patel - Customer Success Manager Working for a Fin Tech innovator in West End, London. Contacted by LF analyst for on-call support and training. The training was clear and concise … the agent was polite and professional with a happy cordial manner, answered all my queries thoroughly. Well done, Kreena .. great!
Adam
Dec 06,2018Spam company! Constantly call on 0239 233 3467. Rude, arrogant staff. Told you I am not interested and you call back every single day! On TPS, you have been reported. If you call me once more I am going to take legal action against your company for harassment! LEAVE ME ALONE!!!
3000 Lakeside, North Harbour, PO6 3EN, Portsmouth, GB
http://www.leadforensics.com
Laura
Apr 02,2019Constant unsolicited and unwanted emails. Reported to the ICO under breach of GDPR as consent not given to receive marketing emails and according to the ICO, "legitimate interest" requires a balancing test process to: "...avoid undue focus on presumed benefits to customers unless you have very clear evidence of their preferences." and "the potential nuisance factor of unwanted marketing messages" Source: ICO.org.uk / For Organisations / Guide to Data Protection / Guide to General Data Protection Regulation (GDPR) / Legitimate interests / When can we rely on legitimate interests? Terrible company, would never use.