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Reviews 788
Jamie
Oct 11,2018Be very careful before you sign up. I signed up after having a call with 'Alex' who showed me how the back end of their website works. He installed code on my site despite me saying there was little point (as I don't use the site for lead generation - its more for credibility). A week later he called again and confirmed that my own website visitor count was very low. I instead discussed that the tool would be more suited for me to use on my client's websites and that was, as I thought, agreed. However, once I'd signed up on the dotted line I was soon to realise that I couldn't use the code on other websites and that would cost further subscriptions. I've tried and tried to explain that I didn't want it for my website and so far the response i've had is 'well you're in a contract now' and 'our finance account team is very good and will chase you if you stop the payments' (obviously after I threatened this). When you try to have a conversation around this, you hit a brick wall because its clearly not in the script and instead they want to steer you towards reviewing the data that has been recorded - which in my case is next to nothing and unusable. I've not logged into the system myself for over 6 months and they've acknowledged this but still won't budge on the useless and pointless contract. I feel as though I was misled and I have now got my company solicitor reviewing the T&C's. Also - when you do get a 'hit' - be very aware that it can be from a large organisation (e.g. Shell or BP or your local council) - you try finding out who it was that looked in an organisation of 1,000's of employees! Its almost impossible.
Anastasia Woodward
Oct 04,2018Our business has started using Lead Forensics a good couple of months ago and it's safe to say this seems to have been a great investment, especially when it comes to taking lead generation to a new level! Sarah Courtney has been guiding us throughout and has been very thorough and patient with us over the weeks!
Stephen Chapman
Sep 28,2018Great thanks to Laraine Sturrock who continues to support our business. Laraine really tries to understand our business so she can fully support us with improvements and new products which can help our business solution.
Matt Chapman
Sep 27,2018We would recommend Lead Forensics to any organisation looking to engage further with their website visitors. Powerful features include Activity Tracking, Lead Scoring, Rich Reporting and CRM functionality. A special mention goes to our assigned Customer Success Manager, Neil Bartlett who has handled our account with both dedication and professionalism. Very impressed.
Jawed Bukhari
Sep 27,2018We are very happy with Lead Forensics services and especially with Sarah Courtney who is our success manager. She is very helpful, patient and thorough. She is helping us on every step of our way in finding new business in a professional manner, develop our customer base and in understanding ethical marketing and selling methods. I will not hesitate to recommend Lead Forensics to anyone.
Fraser Duncumb
Sep 27,2018Working with Marc Hill is a total pleasure! He is always helpful, very knowledgeable and really takes the time to understand our needs rather than blindly following a script. We are very happy with Marc, and look forward to a successful future using Lead Forensics
Jay Singh
Sep 27,2018Great service from our Customer Success Manager Bethan, always there to help and answer any questions. I cannot stress just how much I believe in Lead Forensics being a pivotal part of any Sales Team in any business sector and I cannot reccomend it enough.
Kirsty Louise
Sep 27,2018Bethan Jones is my CSM and she has been very helpful in regards to helping me understanding Lead Forensics a whole lot more. The tool is very useful, and is compliant with what I need it for.
David Smith
Sep 25,2018As a novice in the marketing world and exposed to my first taste of website tracking I can only give high praise to Laraine who has helped me understand the product and guided me in the use of the various tools available. Combined with a direct email campaign we are now in a position to understand our marketing campaigns and the results they generate. Thank you
Samay Pachpande
Sep 20,2018Lead Forensics is a great analytic tool. It has transformed the way we target our leads and take key decisions regarding our marketing communications strategy. The Customer Relationship Manager is always available to support and solve all our doubts about the system effectively. Once you get Lead Forensics for your business you can't resist loging in the 1st thing every morning.
Emma L
Sep 18,2018I highly rate Lead Forensics as a tool. We actually approached LF ourselves, as we were interested to see who was viewing our website during our growth plan. One of our team had used the tool in a previous company and recommended it to us. Our account manager, Annie Waight is brilliant. Annie helps us with anything and everything. From training, to refreshes, to helping us set up reporting, understanding reporting, helping us improve our ROI, any issues we have. Everything. More importantly. We never dread a call with Annie. She's professional and adapts well to the culture of our phone calls. We see Annie as an extension of our team, rather than an AM. I would highly recommend Lead Forensics.
Sarah
Sep 17,2018Nicki Young has been a great help. She is patient and knowledgable and has been approachable if we have any queries. I can't thank her enough fo the support we've received.
Ben Clow
Sep 14,2018Andy Rowe has been a great help in getting us up and running on Lead Forensics and keeps in regular contact to ensure we are getting the most out of ROI.A great system which has already paid for itself in the first two months.
Duncan at Shell-Clad Ltd.
Sep 12,2018An excellent service by an excellent company. Been looked after from day one by the team and our Implementation Manager (Laura Feeney) has been very diligent and made sure we're happy with the system and how we can get the best results. Looking forward to reaping the rewards offered by Lead Forensics.
Jacq
Sep 12,2018Nikki Young our Account Manager, is wonderful and the support we have received is first rate, I would recommend LF to any business looking to enhance there sales teams potential
Mark Mair
Sep 12,2018I get a call from this shambles of an organisation every three months despite telling them a) I'm not interested and b) I use an alternative service provider that I am more than happy with. The last time they called in July I advised them I would make a complaint to the ICO if they continue to spam me, guess what? More spam email from Sophie Edwards - "Client Executive" in August and again in September. This is the type of organisation that GDPR was designed for, they play fast and loose with personal data and simply ignore multiple requests to stop.
Rhys
Sep 11,2018Chris Scott has helped our business out massively with setting us up on Lead Forensics after a restructure in our organisation. He's been happy to train the Marketing department up on the portal as well as help our sales team and show demos to them. Ourselves and Chris have regular catch ups in how we can maximise our Lead Forensics opportunities. We're really starting to gain traction and look forward to our ongoing use of the portal!
Rebecca
Sep 05,2018Keep getting calls from this company despite speaking to them on numerous occasions saying we are not interested. Still insists on speaking to the owner of the business.
Jon
Sep 04,2018Constant, relentless, personalised spamming For so long now I can hardly remember I have been receiving emails from this company, using my name and usually titled 'our appointment', 'our meeting' or similar sort of fake familiarity. I can assure you at Lead Forensics that 'our meeting' or 'our appointment' will never happen. For a company who by the sound of it provide web marketing services (I don't know, I have never graced their website), their own aggressive, unrelenting marketing strategy would suggest that they are absolutely crap at their sector, and expert at completely driving away potential customers like myself. In other words, they would be the very last company I would dream of handing over responsibility of my digital reputation.
3000 Lakeside, North Harbour, PO6 3EN, Portsmouth, GB
http://www.leadforensics.com
Peter Brock
Oct 11,2018I was convinced to trial Lead Forensics after I visited their website, and was followed up with via email... proof of concept from the very start. I've only been using the platform for a couple of weeks, but even in that short amount of time I've identified countless opportunities to add value to my business. The pricing is also very fair, as it relies on your website traffic, so it scales with your business proportional to the amount of leads it secures. Customer service has also been excellent. We negotiated a contract to suit our specific needs and the process was professional and frictionless. I was appointed Jazmin Mills as a customer success manager, and she's really helped with getting used to the software and answering any enquiries.