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Reviews 827
Cynthia Wimbush
Dec 12,2022Greeted at door by friendly staff. No wait time. Courteous and knowledgeable staff.
Karen M
Dec 12,2022Netta was awesome enrolling me in a unit December 10, 2022. The office and grounds are very clean, my unit is perfect size. Give her a bonus manager! she is fantastic at her job
Michael Kakassy
Dec 12,2022Just checked in so far the service is excellent.
Laura J
Dec 11,2022So easy to rent a unit. I received a call back right away. The store manager, Carie, was extremely helpful. Everything I needed was in the office (e.g. locks, and moving moving moving materials). Very happy with my decision to choose life storage.
Lisa Henshall
Dec 10,2022I can’t leave less than 1 star to write this this place is terrible. Beware of there mice infestation! And if they tell you you’re insured it’s a lie ! You are but only for 400 dollars ! So if your stuff is worth more than that don’t use this place ! Then they lie and say you had kitchen items to try to cover the fact of the mice they have when you had no kitchen items lies! They also try to lie and say you refused to let them take pictures when they never asked to do so ! And the employees tells you oh yeah mice have been a problem when you report it to them! Bad terrible business ! They tell you you’re covered for everything with insurance! They do not give you information until you report problem so they tell you’re safe! It’s a lie you’re not unless it’s a fire or flood ! But rodent problem is there worst issue they don’t tell you but they do know and have been reported to better business bureau many time check and see for your self! What is worse is the lies they tell when you have lost your previous personal belongings! I was gonna just move on and let it go until the lies they told in my complaint with the better business bureau now I am going to make it my mission to let as many people know what they are all about and how insensitive and rude the company is with responsibility they are responsible for the mice and not reporting it to people who rent From them! We pay to keep our things safe! They assure you all is and they have no issues! Very bad business !
Cheryl Robbins
Dec 10,2022Both of the associates, were in uniform, greeted me, with a hello, good afternoon, and welcome to Life Storage. How may we help you. Got me an amazing deal on a reservation, for smaller unit, made the process of regulations very simple. Explained all aspects, of terms of agreement, showed us the way to the unit, and helped us, do the door sign in. Very impressed, by both of the employees politeness, and courtesy. When we had finished with our downsizing, later in the day, i received a call from them to see if i was satisfied, and my experience went well.
Pamela
Dec 09,2022Very nice guys at reception. Could use more carts to move things
Beth
Dec 09,2022Customer Service and availability, Thanks.
Carlton Barnett
Dec 08,2022Your customer service at the counter was very courteous and informative. Very professional.
Joe Mesi
Dec 08,2022Jennifer was awesome. She was friendly, knowledgeable and to the point. You could tell she likes her job and takes pride in it.
Mary Sullivan
Dec 07,2022Office staff was very helpful in assuring my questions about units actual size were answered.
Andrea D
Dec 04,2022I realy appreciate the help I received from the manager on site. She was very courteous, kind, knowledgeable and very caring. She made sure we we well set and made out transition in moving in went smoothly. Thank you for all your help.
Joe D
Dec 02,2022Setting up a storage unit was easy. The staff was great and polite. Would definitely recommend
John Jackson
Dec 02,2022Great Custom service from the sales person Brianna
Chelsea's Consignments
Dec 02,2022Very helpful, kind and polite front-office workers. Units are always clean.
Olga
Dec 01,2022This is the second time to use this storage company. Both times the staff was so helpful, professional, and listened to assist in my need.
Rico
Dec 01,2022I've read some of the reviews and I see where corporate has put forth no effort to correct anything. Just the worst company ever. Not only can't I access my unit, but they're also actually costing me money bcuz can't transfer from old unit to new unit. Now I have to make another payment at old unit.... Pathetic Supposed to have one month free and unit is locked. Supposed to be open 11/25 and they're closed. Received 3 calls within 72 hours verifying locked removed and lock still on. When I inquired why Office closed, supv tells me mgr had to assist at another location as if customers at my location don't exist and he can't do anything about it.
Thais Purdy
Nov 30,2022RENTER BE WARE. Do not leave your stuff here unless you want it to smell like moth balls! All of our stuff reeked after leaving it here for 5 months. They did nothing to assist the situation and essentially said we were lying. Said we should reach out to the insurance since we were "covered". Guess what? Insurance does not cover "odors". Going through their customer service team was a nightmare - completely rude and no one will return your call.
E B
Nov 29,2022Helpful staff. Clean facility. Easy access.
6467 Main Street, 14221, Williamsville, US
http://www.lifestorage.com/
Samantha Cunningham
Dec 12,2022Thanks, To Ms. Whitney she was a great help with everything. And she has great customer service. I highly recommend this storage. Nice and clean n very organized