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Reviews 827
PJS
Jul 22,2023The worst company to trust. Their entire business model is about auctioning your property off. They will do everything they can to make sure you do not get your property back. Raising rates, quick late fees, and immediate lien fees. Do not store your property here!!!!
Robert Wilson
Jul 20,2023Easy Online sign up, but I had questions because my realtor is the one actually dropping off boxes at the unit. Malay answered the phone at the Savannah Abercorn location (Life Storage #25) and was very friendly and explained the process thoroughly and clearly. Crossing my fingers that the rate I got is not a bait and switch like some other storage companies...
Robert J
Jul 12,2023Super fast and smooth registration and move-in process. Very helpful and efficient front desk.
Thomas Scannell
Jul 10,2023Easy and fast
Virginia Bochler
Jul 04,2023The employees made it easy to secure a storage space and helped me thru the whole process in a timely manner. They were professional and knowledgeable.
Alvaro Carranza
Jul 03,2023The place is infected with Rats, fungus, and other stuffs. Life Storage did not warn us about it and we placed our home furnitures, beds, etc in that place. Now we will be forced to throw away everything, because we don't want to infect the new place we are moving.
Gayle Heyer
Jul 03,2023Virginia was very personable. She made me feel welcome, explained everything, even had me work the locking mechanism until I was familiar with how it worked. Initially, it kept getting stuck but she helped me figure out the problem. The facility itself is bright and clean which is a big reason for choosing Life Storage.
Jeremy Fields
Jul 01,2023Easy process to rent the unit, the person at counter (Phillip) was very helpful and knowledgeable he broke down all the fees and the process took less than ten minutes, moving day can be so stressful and life storage did not add to the stress of the day! Building and unit was very clean. I'd recommend them to anyone needing a storage unit
Everett Schlegel
Jun 30,2023Robin was very nice made it easy 👍
Paul Lee
Jun 27,2023Lisa was highly efficient, move us to a perfect stall, she was patient, fast and professional.
Agmarie Sanjurjo
Jun 27,2023The experience was amazing. Everything clean I forget the name of the associate but she is really helpful
Thomas F
Jun 26,2023This company is the worst. My facility has no entry security for the last 2weeks. Place is wide open. Neither elevator is working now. First went out 3 months ago. There is absolutely no customer service. Office staff useless. Regional manager dies not answer phone. Corporate does not respond to emails.
BIll Soucy
Jun 26,2023Personal and professional staff. Cleanliness and spacious areas for storage.
Anthony Chiarello
Jun 26,20231st your online is horrible. If it was not for Justin at location I would have walked away. He was great and explained so much worked with us with full knowledge of facility. He personally saved your company.
Francisco Rivera
Jun 25,2023Your representatives or associate (Bill) is incredible. Very helpful and made the whole renting a unit extremely easy. You should hire lots more just like him. Thank you thank him.
Stephanie Chapman
Jun 22,2023Scott was very thorough and helpful when getting me checked in. It was much appreciated. Thank you!!
Brad Schooler
Jun 21,2023This is the fourth time we have used Life Storage all the way around the perimeter of the US on a motorcycle trip. Boston was easily the best so far. The manager Joe is helpful, enthusiastic and friendly!
Tamir Shiler
Jun 20,2023The customer service center and the area manager just don't understand the concept of this location, which is a commercial location .im waiting for almost a week for someone to come and fix the door. If your vendor can not provide a fast service, get another one. Btw, The people that run the place, miss Sheila and Mr. Edra are marvels and very helpful
Rolande Gordon-Koepke
Jun 19,2023From the first call I made to Life Storage to the in-person meeting - this team has risen above all expectations for customer service and professionalism. Our family was faced with an unexpected situation that we had very little time to plan for. Upon explaining the situation to Michelle and later Philip - they showed compassion and caring when navigating us through our options for storage. In today’s business world - customer service with a human touch is slowly evaporating. We were relieved to have such warm, friendly and compassionate human interaction with this team. The process to sign up for this storage space was made simple and stress free by Philip. A quick walkthrough of the facility was impressive- climate was perfect, everything was clean, plenty of lighting and security features allayed our fears with possible theft. There have been so many challenges our family has faced in the last few weeks - finding and signing up for a storage space was not one of them. I can’t thank Life Storage enough for their help in what was certainly a difficult day.
6467 Main Street, 14221, Williamsville, US
http://www.lifestorage.com/
Jerry
Jul 27,2023Manipulators. They dont send you bills, then when you are late they tack on a $50 to $60 fee. Unpredictable when an employee will be in the office. Hold your goods hostage. Force a worthless expensive insurance on every locker every month. Changing name soon. Dont give you paperwork but make you sign. Sign and sign their agreements. Worthless way many businesses in America have begun to operate.