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Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
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Reviews 885
Clive Ralph
Jan 28,2025I had a problem with internet connection and it was resolved promptly and without any drama. All over in 10 minutes. Well done
Adam Thomas
Jan 28,2025I'm a software engineer by trade, so I need a good connection not just for work but also from a pure naval-gazing tech perspective, so I can point and marvel at the tremendous speed. I also do my own networking stuff on the side so I am just a nerd who wants the best. I moved from BT primarily because it's not symmetrical and also previous experience in other places I've lived with altnets. ipv6 support, public ips, etc etc. I have 2.5gbe equipment all through the house. Did it deliver? Yes, mostly. Here's the great: * Yep it reaches the advertised 1gbit speed . * After a not-advertised network change at some point recently (I suspect related to the behind-the-scenes switch to CityFiber), I now get 1.2gbits symmetrical consistently, which is fantastic. * Very clean job by installer. * Only had a couple of interactions with customer services but they were extremely prompt at answering emails. And I mean properly -- they clearly read the email, not just sent a template in reply. It's easy to get things like a public IP, and eventually, I got ipv6 working also. * No issues using my own network equipment. My only negative thing to say is the scheduled maintenance. I can't recall any scheduled or unscheduled downtime at all on my previous provider, so I found it somewhat surprising that it goes down in the night hours every 2-3 months or something. Admittedly, this is mainly because I am nocturnal, and it's never without significant notice. I doubt 95%+ people even notice. Probably, there's stuff to do brought on by the change to city fibre. I guess the only thing I would suggest is to try to avoid just the usual vague comms like "we're making your internet better" and give some more detail on what's taking place, at least on an off-to-the-side link or something. I know it's technical even at a high level, but that's not an issue for everyone. At least then, I can mentally counter the inconvenience with the reasoning. Some other things that could go next level: * How long until 2.5Gbits is offered as a rough non-commital estimate? Is it coming or not planned? I appreciate there are probably not many people asking for this 😂 and possible less who actually have the equipment to handle it like I do. But I want to be a guinea pig as I would get 2.5 instantly purely to see the speed test results. In fact, you can schedule maintenance for a whole week if you like -- gimme big number. I am nervous because some places are rolling out 1.8gbits etc and having a smaller number than my friends would be a big deal since I've based my whole personality on it. I will have to listen to them forever more about how they just downloaded 130gb of call of duty on steam in 10 mins whereas it took me 13min. Help! * Static IP actually being DHCP with mac assignments means I have to dupe the Lit-provided router MAC address. That's fine, but it also makes it harder for me to reuse the lit router as an access point because of MAC conflict if they are on the same VLAN. And because the lit router doesn't let you change its mac address. Unless you guys can access a secret menu 👀. * Things would have been easier configuring ipv6 if you posted somewhere on the customer portal the ipv6 prefix delegation, router advertisement settings etc. There's a benefit to this for Lit as the subset of customers like me are more likely to go with an ISP who's has such details down somewhere.
LYL Ting
Jan 28,2025After two days without network, Guys from LitFibre do help me leave from the desert island. In this 2 days, we using the slow connection from sharing the mobile network, not only the security system was off, we also missed some mail from work. I know the lost of network is due to an early termination of the old contract, luckily wee continue to using the service from Lit-Fibre. We are back to world! I hope this will be the last times I experience this issue.
Colin Sisson
Jan 28,2025Excellent service and Iro was very quick to respond.
Radka Dencheva
Jan 28,2025Kindness of the staff.Very quick decisions they always make,suitable advice and much more.I am happy to be with LitFibre.Thank you guys. You are the best.
D R
Jan 27,2025Sunday evening in Evesham and the Internet stops working. Called Lit Fibre and asked for a call back but in the meantime someone else in Evesham had reported the fault as well. At 7.25pm Lit had noted the incident, assigned an engineer and kept us informed on their status page. Within 3 hours the engineer had been out and fixed it...on a Sunday night. I don't think many other providers would have done the same. Credit where it's due, when it goes wrong, they fix it quick!
Christine Taylor
Jan 27,2025Nick was incredible helpful and sorted me out a new deal which made me feel like a valued customer.
Jamie
Jan 25,2025A big thank you to Nick for all of his help today, he went above and beyond in my time of need and I am very grateful to have spoken to him, an absolutely brilliant person. Fantastic company all around and I cannot fault the service at all!
Anon
Jan 25,2025Always exceptional customer service and phone is answered rapidly .Advisors are knowledgable and eager to help , with no heavy pressure selling techniques . Wish more companies were like this
James Newnham
Jan 23,2025Excellent service as usual. Very speedy response and managed to renew the contract to my satisfaction.
Lee Franklin
Jan 23,2025The guy i had nick helped with no stress or issues. Quick service.
Maia
Jan 23,2025I've been with Lit Fibre for 2 years and have been extremely happy with their service. The internet was consistently stable, the pricing was fixed, and their communication was always easy and efficient. The staff are polite and helpful. When my contract was nearly up, I was worried because I had lost my job and couldn’t afford the price increase. I didn’t want to leave Lit, as they’d been so reliable. Thankfully, Rostislav G, the person I spoke to, was very understanding and offered me a great deal, which I really appreciated. I think from my research and experience, compared to other companies, Lit feels consumer-focused. While others raise prices every year and often lack features like an app, they provides tools that are especially helpful for families managing children’s internet usage at a reasonable price. I highly recommend them for their excellent customer care and user-centric approach.
Star70
Jan 23,2025Looking at moving home, Lenny has been very helpful both via email and also on the phone. He explained the procedure and helped me understand what was need to temporarily pause our contract pending a date to move into our next property.
Biffo
Jan 23,2025Through no fault of Litfibre we had a failure of service. Their representatives were patient, sympathetic and did their utmost to sort the problem out.
glenn whelan
Jan 22,2025My broadband contract was nearly up and i received an email from Lit. I spoke to Iro who was very helpful and offered me a competitive price for a new contract which i accepted. He was polite and courteous in manner.
Joe Edwards
Jan 21,2025The customer service was great. Iro was very helpful and patient. Brilliant!
Alex
Jan 21,2025Ross was able to resolve my issue remotely within minutes of me sending the contact form even though this was outside hours
Customer
Jan 21,2025Fantastic help on service line , was very helpful indeed
Patrick Thompson
Jan 20,2025I spoke with a chat agent (Lachezar) about some queries I had with the install and tech setup. They were really knowledgable, polite and professional throughout the whole experience. So much so that it convinced me to sign a 24 month contract with Lit. Looking forward to install day and their 1gb symetrical speeds!!! Edit Feb 2025: So I had the line installed just over a week ago and it's amazing! Averaging 600-700 Mbps at different times of the day. Completely blows my old Virgin Media service away. I'll be recommending Lit to my friends and family :)
Roderick Bayley
Jan 28,2025Very responsive to enquiry returned call as promised keeping me updated throughout