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Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Reviews 885
customer
Dec 04,2024Amazing service, little to no issues anx customre service responding in minutes. It's really hard to find services like that these days
Flossy Price
Dec 04,2024Great service definitely recommend. Very helpful only cpl small problems more to do with wires which was fixed easily. They're customer service lovely helpful. Fast internet and keeps my son's happy gaming while I stream movies or series so all happy Definitely recommend
Geoffrey Surrall
Dec 04,2024Reliable service, always informed when there's going to be an outage due to maintenance. Speeds fast and constant. Excellent customer service.
Paul
Dec 04,2024My sincere thanks to the Bulgarian chappie (I am so sorry I lost his name) and Iro who helped me to resolve my connection problem
David Mc
Dec 04,2024I had a problem with my billing cycle, requiring to change it, but Iro took control,set up the required changes and emailed me to confirm when complete. Now that is service, thanks Iro!
Lewis
Dec 03,2024Just wanted to give a quick shoutout to the excellent support I've had from Angel at Lit. Was looking to move provider, but they were able to match the other provider with no issues. The speed and the reliability of the connection has been fantastic for the last 18 months.
Israel Obateru
Dec 03,2024PEACE OF MIND 03/12/24 Care must be taken not to allow anything to disturb our minds because it is valuable to our day to day living. Like the interactions we have in the workplace or any other place...and when such interaction satisfy you. How to know is when you have peace of mind. A solution to a problem has been obtained.
Mas
Dec 03,2024The staff are always friendly and helpful as the gent was today. The actual connection is always around 500 down AND around 450 up or even a little more. My gaming pings are low and all for a great price. I know it sounds like a sales pitch but its just good.
Ricky Young
Dec 02,2024Lit Fibre have been great... until you need them to support you. Since installation in April 2024 we have had a flawless broadband supply until last Wednesday (27th Nov) when it all went horribly wrong. Our broadband went offline with no warning. After a few hours I called and they sent an engineer out within a few hours... great! The engineer ruled out any issues with our line and said it is "upstream". The next day I phoned and was told it's "further upstream"... at the time of writing we have had no internet for 5 days, no timeline, no update.. nothing... (I phone every day to be told "It's upstream and we cannot give you a date) AVOID Lit Fibre if you - Expect any semblance of a response to faults - Expect the person in support to have any clue about when the issue will be resolved Bottom line: - Cheap provider, without the resource to fix issues - No doubt someone from Lit will reply to this saying "Oh I'm sorry and be very polite about it but as to actually FIXING THE ISSUE? I doubt it very much"
Emma Smith
Nov 30,2024Ross the phone representative is absolutely great he more than helped with a issue I was having. He's a real credit to lit fibre.
Kat
Nov 30,2024Got through to the agent named Iro, who was extremely helpful and polite! No long waiting time or loads of different options, but very quickly through to someone I could speak with! I really appreciate that! Iro was very professional and dealt with the issue I had very quickly! So very happy with Iro’s response to the problem I had in such a kind and patient way! Brilliant!
steven russell
Nov 29,2024The excellent customer after care service given by Iro. Nothing was too much, patient and understanding, not to mention helpful. This is a commodity not always found in businesses today. This review asks for the date of my experience. I have given the most recent, but from the very first encounter with Lit fibre they have gone above and beyond what I would expect and that is every single person that I have had the pleasure to have dealings with. Not just a one off encounter. I am certain that customer service is the companies key mandate, built on a great product
CompleteSavings member
Nov 29,2024The males that came to fit our WiFi were absolutely brilliant- thank you so much👍 they were all lovely and patient, solved any issues!! Great service- thank you again all of you
Nigel Woodhouse
Nov 29,2024Done everything I needed over the phone within just a few minutes. Brilliant service.
Mr Bull
Nov 28,2024Vanya was very polite and helpful with our connection issue and resolved it quickly and efficiently.
Jon Hibberd
Nov 28,2024Great service. Couldn’t and can’t fault these guys. Only a few of these companies around if I’m brutally honest. Very helpful and grateful for the assistance. Thank you
Mr Peter Condon
Nov 28,2024A very fast reply to my email with an easy link to change the details I needed to. Thanks Vanya!
Karen Stimpson
Nov 28,2024Great internet Good speed No hiccups apart from when work is being done Easy to sign on to and easy to get new contract in place
Liam
Nov 27,2024Very helpful, stick to their word. We also got cut off on the phone and they called me straight back.
Istvan Kovacs
Dec 05,2024LIT Fibre sets an example for big brand service providers. I've been using their service for almost two years now. Set up was quick, easy, simple and having their own fibre or just works with proper speed all the time. The big extra in my eyes is that they have actually given me a better price than for new customers so I'm staying loyal. An other thing I really like is that they won't change the price for the entire period of the contract (usually 18 or 24 months). This is an other nasty trick other companies tend to do. Thank you so much Lenny from customer support for understanding my concerns and giving me a solution to stay with LIT Fibre instead of chasing after me when I've left. Outstanding, A+ service provider! Highly recommended