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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
Tim R Hutchins
Feb 04,2025**DO NOT BUY FROM THIS VENDOR** If it was possible to leave zero stars, I would! I ordered and paid for two triathlon suits on August 15, 2024. I eventually received my first suit in a panicked delivery in late October, after leaving multiple texts and voicemails reminding the vendor that I needed it for the Ironman World Championships I was flying out for that week! By this point, my patience with owner Ben Haas had entirely run dry, but I was beholden to him and his inept company, since I’d already paid for two suits and needed at least one to take with me for the event. Roll forward to today, February 2025, and I’m still waiting to receive my second suit. That’s over 24 weeks since I ordered and paid for both suits!! On top of this, to receive my first suit I was charged an additional $32 for express delivery, despite delivery being included in the original quote. There’s no denying the trisuit I received is fantastic, but the service and attitude of this company and its owner Ben Haas is mind-blowingly terrible!!! They clearly have no processes in place to manufacture suits the way they promise, and their customer service is literally the worst I’ve ever experienced. Do not buy a Love The Pain product. The pain isn’t worth it!!!
Sanamente
Jan 26,2025I placed my order in August and paid extra for express shipping to make sure it arrived on time. This didn't happen and in September it was returned to them (they insisted it had been delivered until they got it back). For them to send it to another address, they want me to pay the delivery fee AGAIN or they can make the refund but 20% less of what I paid. I believe they should take responsibility of who carries and delivers their products, since we are paying them to make sure we get our product, not the shipper. Regardless, I would have payed again if their customer service was nice and really tried to find a solution, but they are SO RUDE. They really don't care if you get your order and don't even try to make it happen: "We do not control you, addresses you put, your timeline, or the timeline of the shipper." I insisted on my refund, so they said they would ask finance to send me the form for me to fill and get my money back, and still nothing... Apparently de cannot control what their finance department does either... WORST customer service ever.
BC
Nov 05,2024I placed my order in August and paid extra for express shipping to make sure it arrived on time. This didn't happen and in September it was returned to them (they insisted it had been delivered until they got it back). For them to send it to another address, they want me to pay the delivery fee AGAIN or they can make the refund but 20% less of what I paid. I believe they should take responsibility of who carries and delivers their products, since we are paying them to make sure we get our product, not the shipper. Regardless, I would have payed again if their customer service was nice and really tried to find a solution, but they are SO RUDE. They really don't care if you get your order and don't even try to make it happen: "We do not control you, addresses you put, your timeline, or the timeline of the shipper." I insisted on my refund, so they said they would ask finance to send me the form for me to fill and get my money back, and still nothing... Apparently de cannot control what their finance department does either... WORST customer service ever.
Ingo
Aug 10,2024Ich hatte schon viel Schlechtes im Vorfeld gehört und gelesen - und es hat sich bewahrheitet. Nach dem ich in einem Forum über die Restrukturierung des Stores und Verbesserung des Kundenservice gelesen hatte, entschloss ich mich, einen Bestellversuch zu wagen. Ich mag einfach die Designs und habe auch bereits über Kleinanzeigen einen Anzug erwerben können mit dem ich sehr zufrieden bin. Passform und Qualität sind den Preis wert! Also bestellte ich und war überrascht, dass ich schon nach einer guten Wochen einen Triathlonanzug zugesendet bekommen hatte. Nur leider nicht den, den ich bestellt hatte, sondern die Damen-Version. Unabhängig von der stark abweichenden Passform, unterschieden sich Damen- und Herrenversion auch im Design. Leicht zu erkennen, wenn man vergleicht. Also reklamierte ich, bekam auf die erste E-Mail keine Antwort, auf die zweite dann die Frage, wie ich das denn wissen könnte, dass die zugeschickte Version für Damen sei? Weitere E-Mails folgten. Einsicht oder Bereitschaft zu helfen. leider Fehlanzeige. Mal abgesehen davon, dass Reaktion und auch Inhalt der E-Mails jeglichem Serviceanspruch widersprechen - scheinbar kennt das Team ihre eigenen Produkte und Prozesse nicht. So schlecht bin ich selten als Kunde behandelt worden. Nach E-Mail Nummer 6 wurde ich gebeten, den Rücksendeprozess über die Website zu starten. Die Rücksendebedingungen hatte ich mir natürlich schon durchgelesen und was stand da? Ich solle eine E-Mail schreiben... Jetzt hänge ich also in einer Endlossschleife fest und fürchte, das wird nichts mehr mit meinem bestellten Anzug. Und ob das mit einer Rückerstattung klappt, da bin ich mir auch nicht so sicher. Fazit: Gibt ja nicht umsonst Bewertungsportale, sollte man sich in Zukunft nur dran halten.
Roland K
Jul 12,2024schon 2x Trikots bestellt. Es ist alles perfekt gelaufen, die Größen haben gepasst. Per Chat ist der Shop gut erreichbar. Einziges (aber unvermeidbares) Manko: Zoll-Gebühren für den Import nach Deutschland
Andreas Moßburger
Jul 11,2024Ich habe vor drei Monaten einen Triathlonanzug im Wert von 550€ bestellt und mich anfangs sehr gefreut, da die Lieferung innerhalb einer Woche erfolgte. Leider erhielt ich den falschen Anzug, was die erste Enttäuschung war. Der Kontakt mit dem Kundenservice war mühsam. Nach anfänglichem Abstreiten wurde der Fehler schließlich zugegeben. Mir wurde eine Ersatzlieferung zugesichert, die angeblich schon unterwegs sei, aber es wurde keine Sendungsnummer genannt. Seitdem zieht sich das Ganze hin und dauert nun schon drei Monate. Ich habe mit PayPal bezahlt und das Problem gemeldet. Der Händler will das Geld zurückzahlen, wenn ich den falschen Anzug zurücksende. Leider wurde mir eine falsche Adresse genannt, sodass die Sendung in den USA nicht zugestellt werden konnte und nun wieder zu mir zurückkommt. Mal sehen, wie es ausgeht, aber mein Rat an euch: Lasst die Finger von dieser Firma.
Waldo Malan
Jun 07,2024Last time I wrote was Mar 16, 2023. Thought an update may be called for. This is a SCAM. Plain and simple. Since my order was placed and PAID for on July 25, 2022 ... still no delivery. Emails go unanswered. And still they have the gall to send me promotional emails. Honestly, STAY AWAY from this unscrupulous company, unless you "love the pain" of losing money.
Albert Sayapov
May 09,2024On Jan 2020 I did an order for my tri suit LTP9980 after long wait I msg LTP to make a 100% refund that they refused to do. With other scammed members we file a complain on BBB + I went to my bank and Visa to return all my money from this fraud company. after 6 months with help of my bank, they fully returned money via bank negotiation (not via LTP) So if you a struggling to get your money for the order from LTP back, please just go to you bank, file a complain regarding fraud and scam transaction, attach all relevant documents and emails from LTP where they telling you that your order is still processed or they will not refund you back, and send it to your bank. They will take an action. Unfortunately even after 4 years, I can see that many people still want to buy something from LTP and LTP is still making money from everybody and not giving ordered products in return! Beware of this scam company!
Chris
Mar 23,2024After reading the negative reviews, I chose to still risk it. Shame on me. First order was great and received my cycling bibs and they were very nice quality at a good price. On the second order, they made a careless mistake on the shipping which opened up the can of worms. After 8 months of sporadic communication and promises they would ship a new order, they settled and gave me a store credit. They refused to give me a cash refund. I then had to put more money in to use up the store credit. They have horrible customer service and business acumen. I am still surprised how they have not been prosecuted based on the other stories. To my fellow risk takers, I too thought it was worth the gamble…it is not. You might get a good product here and there, but they will eventually get you and make you “love the pain.” (Damn that was a good *mic drop moment)
Dirk Littig
Mar 11,2024Im Juni 2023 Produkte gekauft und bezahlt. Nach Monaten kam eines der gekauften Produkte. Seither immer wieder zunächst Vertröstungen und dann irgendwann keinerlei Reaktion mehr. Was soll man da noch tun?
Kunde
Feb 22,2024Last august 2023 I ordered 2 suits from Love the Pain. Only one of them was delivered months later. I contacted several times per mail a person called ben and got always some answers as they were looking for the missing suit, or they were waiting for the chamois from Italy, but the missing suit was never delivered. I tried also with the help of Better Business Bureau to receive the missing suit but Love the Pain did not answer to their request. Nice and expensive stuff but do not order it, there is a high risk that you will never receive your ordered and paied stuff!!!!!!
Silvia Maria Chavarria Chinchi
Dec 09,2023SCAMMERS, i made an orden A YEAR AGO and they haven't delivered anything. I wrote them in all of their pages and they didn't respond anywhere. They just stoled my money. Be careful
James Tedeschi
Nov 15,2023HORRIBLE EXPERIENCE. I spent over $5000 with this excuse for a company. Ben is a one-man show that has a few part-time workers. After one year I'm still waiting on products. And the products I have are already deteriorating. I am a cyclist and bought a ton of cycling kits. The legs are stretching so they don't even stay, the sizing is totally inconsistent. I wear a medium and some stuff fits, some stuff is way too tight, and other stuff is Way too loose. It will not give you a refund no matter how poorly of a job he does. And he will threaten you. If you ask him why you don't have your stuff yet after six months. I feel he's either an alcoholic or a drug attic, but of course, I don't know this for certain. It's just that the way this business is run it seems like that could be the case. Since this is a "Business" based on Gear for athletics, I highly suggest you run the other direction as fast as possible.
Janelle Hooper
Oct 19,2023Wish I'd googled reviews before ordering. I emailed them at the end of August asking them if I ordered 2 suits would they arrive by 21st September for a race I was doing. I was told by someone supposedly called Ben Haas that he would personally make sure it was made and sent straight away. I'm in Australia so I even paid a stupid amount for express postage. 2 weeks later I emailed inquiring how they are going and got no reply. I emailed a few more times with no reply. I messaged through Instagram and was told my emails have all been replied to. I contacted again through their 'contact us' on website and received a reply saying ' are you receiving our communications '? They then didn't reply again until I threatened with action. Their response was, ' what's the issue!!!' I replied once again and surprise.. no more response. I have followed this company for a few years and was originally so excited to finally afford a trisuit from them however I am now just greatly disappointed and disgusted in their unprofessional business and attitude. NEVER BUY FROM THEM. Janelle Australia
Loretta Sellers Fortuny
Sep 23,2023Wish I had found these reviews earlier! It seems I’m not the only one! I placed two orders at the end of may. It arrived 4 month later after countless emails I sent and they told me they where on holidays I’m missing 3 of the 5 items I ordered and one of the ONLY two items is the wrong size. 🫠 they don’t answer emails, IG messages and they even blocked me. TOTAL SCAM UPDATE: I sent a threat telling them I was going to report them to federal trade and they answered saying they sent everything and in correct sizes! It seems I am a liar and scam artist myself… I have reported them anyway. To bad they answer only this way. Also forgot to add that they are VERY rude!
Brett Forster
Sep 04,2023I placed an order Nov 2022 for two jerseys and a pair of bibs. they said they would be shipped within 4-6 weeks. It is now Aug 2023 and still no product. I have been talking with Josh Smith ever since my items had not shown up. Josh kept asking for my order number even though I would reply with the previous email chain with all that information. I requested a refund and they said "it is too late for that. We cannot refund you. We will ship your items in the next week." (told me that 4 times now) And still no items. NEVER EVER ORDER FROM THEM. THEY JUST TAKE YOUR MONEY. Thieves
Franz Haimerl
Aug 28,2023Zum Vorgang: 1. Anfang November 2022 tätigte ich eine Onlinebestellung in USA bei „Love the Pain“ 2. Bis heute ist trotz sofortiger Belastung der Bestellung (455,42 EUR) keine Ware eingetroffen 3. Lt. Internet sind extreme Verzögerungen bei LovethePain „normal“ 4. Allerdings hat die Firma trotz mehrmaliger Mails außerhalb und innerhalb des Kundenzugangs nicht auf meine Anfragen reagiert 5. Und…seit einigen Wochen ist auch meine Bestellung im Warenkorb nicht mehr sichtbar, auch auf diese Anfrage folgte keine Reaktion. Mit anderen Worten: das ist in meinen Augen unseriös und in meinem Fall ein klarer Betrug!!!! Tolle Kleidung, miserabler Service und ganz klar: Finger weg!!!
Nathan page
Aug 11,2023I ordered 1 try suit and two running shirts, one for myself and one for my wife. These were custom orders placed in December 2022 and I did not receive the suit and my wife's shirt until May of 2023 and I have yet to receive my running shirt as of August 2023. They did not make the custom order as we had discussed and changed the design without notice and refused to make it right. They refuse to refund my money. They have lied to the BBB stating that all items have been sent, which if you look at the multiple complaints on the BBB website about this company, this seems to be a recurring issue. They have lied to me over multiple emails for 7 months and now have stolen my money due to their refusal to send the product I ordered or refund my money. Just know if you do business with them, you likely will not receive your product nor your money back and they will simply stop communicating with you.
Susi
Aug 02,2023I ordered on Dec 1st 2022 and am still waiting. At first they are really friendly - but as soon as you purchase: Horrible customer service. No replys to emails or the occasional reply saying "we are going to send it next week". It's been 9 months! I want my money back.
Jessica Rose Valentine
Feb 15,2025I placed an order with Love the Pain Store on November 2, 2024, for a kit that I was assured via their LIVE chat was available and could be shipped out quickly. To expedite the process, I paid an additional $40 for rush shipping. Unfortunately, it is now February 2025, and I still have not received the item. I have attempted to resolve this issue for over three months, contacting the company week after week, only to be met with no response, excuses, or even threats to cut off communication if I continued to ask about my order. It has become clear that this company has no intention of fulfilling my order or providing a refund, effectively stealing my money. I have every correspondence saved as proof, including screenshots of my payment to the owner’s personal Venmo account. In November, the owner assured me the item would ship promptly with expedited shipping, yet here we are over three months later with no resolution. I’ve even offered compromises, such as accepting a different item, but the company has been entirely unwilling to work with me. It’s incredibly disappointing that this company operates in such a dishonest and unethical manner. It’s clear they don’t care about their customers or the damage their actions cause. Avoid Love the Pain Store at all costs.