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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
Fernando Blanco
Mar 10,2021The year has been very complicated, I asked for a longer time than necessary, in the end everything turned out well. It is important that when they send products to Mexico, they invoice them at a low cost, unfortunately, the taxes to import clothes are very high, my invoice came out without a discount and. that made me pay more tax than normal.
joshua witt
Mar 06,2021It took over a year and a half to get the item. Didn’t get all of what was supposed to be delivered. The kit quality is top notch. To bad they have not sorted out their logistics yet
Mark Mayall
Mar 06,2021Kit finally arrived and is as good as I had imagined. Communication during the delay was poor so not 5 stars.
Raffaele Italy
Mar 05,2021LOVE THE PAIN: a lot of marketing, unmissable offers on social channels, excellent product quality, unique design but a really bad service. Always shipping next week, not a certain date. If you call they do not answer, if you write via the chat box the answer is automated. Via email, the customer care service replies that they are a small company in California and that the times are well specified up to 12 weeks for production, too bad that at the time of the order it was written immediate shipment. I received my order 3 and a half months after I placed it. I will not buy from them again even if I am satisfied with the quality of the jersey and bib purchased. I also add that a month before my cycle-buddy made the same order as mine and it NEVER arrived, they tell him that the postal service has lost the packages ... we both work in the clothing and eyewear production sectors and NEVER both in 2020 and 2021 we have had such a lack of attention for our customers. beware of LOVE THE PAIN.
M Z
Mar 05,2021Love their designs. Had to return an order due to sizing and customer service always answered my emails.
Jon Rogers
Mar 04,2021Took over a year to get my order. I spoke with Ben on the phone and he told me he’d make it right and would include a gift card to make up for the delay, but the gift card was not included. I still did not receive my full order, I never got the itu swirl. My last name was spelled wrong on my skeletor.
Michael
Feb 26,2021almost a year with no response. I had to keep asking where the order was. Support cannot be reached. Products look good, but the organization is a disaster.
Michael
Feb 26,2021Like the bibs and shirt but took 9+ months to get them. When asking to rush the order was told I would have to pay an additional $100. Wanted them for summer 2020 but finally got them spring 2021. Again I really like the bibs and quality but took too long to receive
leon Allen
Feb 25,2021DO NOT BUY FROM THIS COMPANY. They pretty much stole the money I paid for my bib. I'm leaving the country, due being in the military, and I won't have my bib I ordered. Below is a list what I went through with this company. I stop updating due to exhaustion. Keep in mind this wasn't all that I did. After the last date listed below, I sent over 5 emails asking about my product. I even googled their phone number and it went straight to voicemail, then it went to saying disconnected. They responded back once again, stating the material for the bib is 4 weeks behind. Due to my last review being to raw, I’m updating this review to provide a more accurate picture. The rating will be a neutral one. I informed the company I will update my review. I will not speak in the quality of the items until received. 12/30/2020 - purchased items 1/13/2021 - I asked about the items shipment. 1/13/2021 - LTP replied “Your order being made and should be shipping toward the end of next week.” 1/25/2021 - I asked about the items shipment. 1/25/2021 - LTP replied “Your order is in production and we estimate it to be completed early next week. We will expedite ship it then. Thank you for your patience during this crazy time we are all in.” 2/5/2021 - I sent “For the past three weeks I been told my items will be shipped next week and early next week. Early next week passed again....... I purchased many cycling clothing small companies from other countries that make on order, and received the items purchased after I brought from your company. I keep getting your company emails for discount items but I ask myself “why would I spend more money, when I haven’t received my first order in a timely manner?” 2/5/2021 - LTP replied “Your jersey is ready, waiting your bib that is still in production. Would you like to have a partial shipped to you?” 2/5/2021 - I replied “No ship together.” 2/5/2021 - LTP replied “ok.” 2/19/2021 - I sent “What’s the status on my shipment. Two weeks ago, you stated my jersey is complete and my bib was in production. What’s the status now?” 2/23/2021 - LTP replied “Your bib did not pass quality check and had to be remade.” 2/23/2021 - I replied “So with that being said, what is the estimate shipping now?” 2/23/2021 - LTP replied “1-2 weeks.” 2/23/2021 - I replied “Oh no! This is ridiculous, I custom order 4 sets of Jersey/Bibs with three different companies after the purchase from your company. Two of the companies was from overseas companies. This purchase was to test the quality, shipping, and etc. to see if your company products would fit into my clothing closet. I’m requesting a refund now. Have your company refund the full purchase of my order back to my paying account. Refund should take two weeks.” 3/9/2021 - I sent “So it’s two weeks tomorrow, since your last email stating my items will ship…… are my items shipping by tomorrow?” 3/9/2021 - LTP replied “we have your jersey ready, do you want us to ship it today? We are catching up on bibs and can ship next week. You want your jersey shipped alone today? Let us know.” 3/9/2021 - I replied “Yes, ship my jersey today.” 3/9/2021 - LTP replied “ok.” 3/9/2021 - USPS shipping label created. 3/10/2021 - Utilizing the tracking number, the package (jersey) is scheduled to be delivered 3/13/2021. 3/13/2021 - Jersey received, the item quality is good, no complaints. Deep pockets, fabric feels good. I haven’t worn it yet. 3/20/2021 - I went out of town on vacation. 4/8/2021 - I sent "Going on another month waiting on my bib.... last email (dated March 9th) stated the bib would ship next week. When will the bib ship?" 4/10/2021 - returned from vacation, received many package while away. The bib shorts wasn't one. 4/12/2021 - LTP replied "Your bib is almost ready for the remake!" 4/12/2021 - I didn't respond back but I'm very disappointed my bib wasn't immediately being remade from when it failed QC a month and a half ago. 7/30/2022 - I returned from my abroad duty and no bib. Before I left I paid to have all my mail forward to my brother's address in Louisiana. I had a lot of mail, received all my packages exempt the bib.
Alex
Feb 21,2021Beautiful design. 6 months late. Size is too tight, alas return/exchange policy is poor
Jose andres Kreysa dordelly
Feb 19,2021i love the brand but this is the first time I have ordered online and received my incomplete order. I hope to receive it soon :) Happy weekend!
Emily Surface
Feb 18,2021I ordered a pair of bibs and had to return them for a different size. I got a response quickly to process my exchange so I decided to ask about a custom jersey to match. I sent Ben a few ideas for a Looney Tunes jersey, and it turned out INCREDIBLE! The delivery time took a little longer than originally anticipated (2 months, instead of a few weeks) but once I got the jersey I understood why. The attention to detail is stunning, and the quality is top-notch. I am so happy I decided to go for a custom jersey and I love that I have the only one!
Richard Allgire
Feb 18,2021I had to file a dispute with my credit card company because I never received my order for over a year. Don't buy from love the pain
Tiger Lassus
Feb 18,2021I love these shorts for so many reasons. I think mostly I love the innovative design with the mesh on the bottom. It feels very retro yet modern and without a doubt stylish. I actually own four pairs of these shorts but let’s face it if they were not comfortable I would never have bought another pair. I live in Florida and even in the hot weather, these superbly made shorts feel great on a run. Besides high-end design, the Run Speed Shorts even provide a hidden pocket to put your key or phone. The fabric choices are so fabulous you’ll be the envy of all the runners on the course! Tres Chic🖤
MARK FINE
Feb 18,2021It took months and many many emails to get what I paid for. Each email made different promises on timelines. And the quality is not very good. One jersey had a stain on back side. Neither looked like what the website showed. Zippers are boldly down the front in white taken away from the jersey look. Not what is seen on website. Would never purchase again nor recommend anyone to do so. The images on website are super nice but it’s not what I received. Yuck.
Tawnee Miller
Feb 17,2021Love the fit and out of the box designs! Hate the wait...but have been in contact and should have my order soon.
Cari Burk
Feb 17,2021I had the worst experience I have ever had with a company. I placed my order in June of 2020 and only just now received it in February of 2021. Now I understand we were and still are in the middle of a pandemic. But I also ordered kits, and they were custom as well, from other small companies during this time and the communication and customer service was wonderful. One company offered to return my money because they said it was going to take more than 8 weeks to get my product. That is how you do customer service correctly. Love The Pain never once contacted me about what was happening with my order. Instead when I called them via phone, I was asked “how did you get this number”? “It is a number we have for our out of country customers”, he was polite and assured me my kit would arrive soon. This was back in July. All other communication was done via email and initiated by me. I would sometimes have to email customer service more than once before I received a stamped response telling me the same thing each time. When I asked for my money to be returned , I was ignored. Then when I finally got the kit the quality is not up to the price of $440. I have had better quality from other companies. Bottom line, I will never recommend this company to any fellow cyclists. I’m sorry I trusted them. Follow up, the response to my review from this company shows just how arrogant they must be. Instead of attempting to make this right, they go on the attack. Really unbelievable. First of all you are not the only company doing custom kits out there. As I stated in my review I ordered from two others , both of which I had a good experience with. Then you state you have numerous emails to me, that is true, never said you didn’t. What I did say is that you never reached out to me , I always had to reach out first and wait several days for a cookie cutter response. Always saying the same thing. But you go ahead and keep patting yourself on the back for a job poorly done. I’m not your only bad review. There is at least one complaint about you with the BBB
Brad Kramer
Feb 17,2021Incredible product, terrible service. I’ve ordered multiple times before, and every experience has been the same, this one in particular is not a “Covid” issue. It’s been 3 months since I ordered. I emailed to follow up and was told my item is shipping that day. It’s now been over a week since it has “shipped” and there been no tracking updates. This will be my last order with LTP. (I received a response from LTP blaming me for not paying attention to the 8-12 week turnaround time, and then blaming USPS for the delay in shipping)... "With all due respect" to LTP, the only reason I placed an order is because I received an email stating that you have invested more into operations and could guarantee a 2-4 week delivery. Don't send that email if you can't do it. I took a chance on another order, because this current experience has happened to me multiple times - as well as numerous friends and basically everyone who has left a review here. As for blaming USPS - they seem to have been able to get me the dozens and dozens of items I've ordered from other companies, so it has nothing to do with them. Take responsibility for your terrible customer experience, apologize for the service (as opposed to passive aggressive responses), and take care of your customers.
Patrick Menah
Feb 17,2021Finally got my order I placed over a year ago, and everything fits great. Not exactly 8-10 weeks, but hey, I’m just happy I received it. Fulfillment issues aside, the quality is great and everything fits wonderfully. The most recent/final time I spoke with customer service, there was a significant shift in responsiveness and willingness to help me and to make good on my order. I suspect LTP may have gotten back on top of their orders and customer service practices, for which I am thankful.
William
Mar 10,2021Love the fitting, really comfortable clothing and above all, love the designs.