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Love The Pain multi-sport apparel cycling apparel run apparel triathlon apparel swim suits casual athletic wear run trucker hats and visors
Reviews 465
ariel
Apr 07,2021Almost 1 year waiting for the products. Never receive it. Never give me the choice of a refund. I won't recommend this brand.
Gian
Apr 07,20214+ months wait to send 2 jerseys. Everytime you would ask about the jerseys they would be ready to be sent in a week but they were never sent(first excuse was that no zippers were available, then covid, then covid, then they were already in production(that lasted 3 plus months). After finally receiving them, both jerseys were ordered the same size yet one fits ok the other is so small it can’t be worn. Never ordering from these people again and I will recommend against it to everyone I know.
Desiree Moriarty
Apr 03,2021I had already placed my order but realized it was the wrong size. They were able to find the aero suit and jersey that would be my best fit and switch everything out immediately before it shipped out. Kind and happy, the customer service was wonderful!
Mark Carmen
Mar 31,2021Ben Haas is working hard to get our kits right...Great customer service!
cycle for beers
Mar 27,2021The Tee shirt has an incredible feel. It did run a little big. I ordered a small but I think it is unisex.I am sure overtime it will shrink. Definitely worth the money!
Malene Friis
Mar 26,2021I bought clothes for $340 in December 2019- i sent them 4 e-mails, last one they didnt answer. They drew the money from my account and never made my racing outfits!! I still 6. marts 2022 didn't get my clothes nor respond on my email.
Malgorzata Lackorzynska
Mar 25,2021worst seller Ever. Cycling outfit bought in November, and the package has not been delivered until today. I have neither clothes nor money.
jayson claiborne
Mar 23,2021I wish there was a better timeframe given on how long items take in production. I had to email and follow up on my order status twice. Still very hesitant to order more items as I do not want to pay so much for shipping and also loose 20% to restocking fee if I just want to exchange the size. Otherwise I would totally buy way more stuff. Overall very happy with my most resent order.
Georgy
Mar 23,2021Deeply disappointed. This brand no longer exists for me. The only thing they need from you is money and after your order prepayment you would get constant promises and lies about the status of the order. Felt like being diddled. In my case I placed an order in early August 2020. At first I was patient and calm. Month later I had been worrying and started e-mailing to clarify the issue. So I stuck in endless e-conversation with constant lies & excuses. Not only they basically wrote the same points every time, but it was also noticed that letters to other clients were copy-pasted… like word by word.. LTP, are you robots? As a result, I finally turned to the bank & thanks to this involvement, I got a refund in March 2021. So basically LTP just circulated my money for about 7 months! Other than that now I see how LTP still have the audacity to accuse customers of false reviews.. LTP should be judged! If you are going through some business troubles & can't carry out orders anymore, then apologize and return the money right away! But due to your barbarous methods you kinda lost respect! Now the general opinion of you, that you are just scammers!
Jasper
Mar 19,2021Took months to get. The sizing guide was of 0 help. I got a medium kit that fits great but had to send two back for a large since they didn’t. Took more months. All “aero race jersey.” Still waiting for them to complete an order from August ‘20.
customer
Mar 19,2021I was very pleased to finally receive my delivery and super pleased with the product. I have had to wait nearly 12 months due to COVID and lost items in production. I did chase monthly and felt fobbed off by customer service. I was very concerned that I would never receive my order or my money back especially after reading reviews on line from people in a similar situation. Credit due when I contacted Love the pain on the online chat they confirmed that part of my order had been lost, 4 weeks later I received my delivery and I am very happy with the quality
Luisa
Mar 17,2021Never buying from this brand ever again. Took 4 months to get what I paid for. Customer service was bad and never gave straight answers. I didn't get noticed until I started reaching out and posting my terrible experience on their instagram page, where several other customers related to my situation and shared their bad experience as well. They are quick to delete those posts. I consider myself lucky because I actually did finally get what I bought. But, Like I said. Never again.
don’t trust ben
Mar 17,2021never got my gear. i am waiting more then 18th months. do not buy.
Ty
Mar 17,2021Love the look of your products but your customer experience is pretty terrible. Delays in shipping, quality control issues resulting in more delays. I ordered back in December and still have yet to get unfortunately and there has been no communication about status unless I ask for it. I'd stop operating like a drop ship store (especially when things are marked as "on sale" which one would presume you do because you actually had inventory) and try to fix your operational issues. Love the look but will probably never buy again due to the overall experience.
MANUEL BENITEZ
Mar 16,2021Sorry, it’s cause I get my order 1 year after pay for it...
Sofia Maffioli
Mar 13,2021Never received items, placed order in January sent emails asking for tracking number, did not heard back until I put stop payment in CC after 3 weeks of trying to get a tracking number. After that I received threating emails from this company. Today I still have not receive products and I will be taking action against this people. DO NOT ORDER FROM THIS SITE
Susan A
Mar 12,2021My new favorite jersey brand and style, and I have many to choose from. The fit is streamlined yet comfortable, and the fabric is silky and breathable. I love the Petals design and colors!
kj
Mar 12,2021Once this product finally arrived, we loved it! It took a very long time to ship and it was hard to get any concrete estimated dates, however I did always receive a reply when I asked for an order update. I just wish it would have come a little sooner.
Swan Puzone
Mar 11,2021they decided to create a 100% pedestrianized triathlon suit, they made a masterpiece! thank you guys!
MG
Apr 09,2021Love the product but it takes too much time to receive the product...way too long.