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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Simon
Sep 15,2024Luggage for transatlantic trip was picked up and delivered both ways exactly as promised. Good documentation, instructions and clear tracking the whole way. Excellent service.
DeJean
Sep 15,2024Great experience. After a world cruise, we sent a total of five suitcases home at two ports. Luggage Forward meet us at the port and made the process easy. Bags arrived home ahead of schedule and in perfect condition. Yes, the service is a pricey but it is worth every penny and we will use Luggage Forward again.
Sanford
Sep 15,2024The bag was picked up as described and delivered early. This worked the way we hoped it would.
Ronald
Sep 15,2024Great convenience Delivered as promised
Sandeep
Sep 15,2024Excellent all the way around! Now used three times for golf clubs to Scotland. Professional and dependable.
Gene-Marie
Sep 14,2024Absolutely fabulous company. Emails are answered promptly. A real person answers the phone and takes care of questions immediately. They follow through with good communication during the entire shipping process. Dependable and reliable. Highly recommend.
Lynn B
Sep 14,2024Pickup from cruise ship in Toronto was easy and delivery to our home was way beyond expectations because it was a week earlier than predicted. Great service!
Susan
Sep 14,2024Did what you said you would do. Delivered to ship and picked up and sent back to us 1 week earlier that stated.
Linda
Sep 13,2024First time user, impressed.
Elizabeth A Kellermeyer
Sep 13,2024It made our travel so much easier to have your company handle our large luggage. Both leaving and returning were handled very professionally and on time. Thank you!!
Mr Christine Pacy
Sep 12,2024Excellenet
Dale Barnhart
Sep 12,2024Everything went as planned, no worries at all. Luggage arrived at both ends of travel on time, in perfect condition. Will always use Luggage Forward for future trips.
DaveP
Sep 12,2024The way out worked fine, the way back was a problem. A day or two before our cruise ended in Sydney, we received instructions that somebody holding a sign would pick up our bags once we cleared customs. We were one of the last ones off the ship and nobody was there. I try calling the "24 hour number" and the office is closed. In asking around, there had been another couple also looking for Luggage Forward that had given up and left. We kept asking folks and even called DHL (who sent our luggage down there), and they didn't have a record of our bags. After about 45 minutes and being told we would miss the last shuttle, we got in line to leave the terminal. Finally, we were about to be the last to get on the last bus to the airport, I saw a courier drive up. I get out of line and ask if he is with Luggage Forward. He checked his phone and gave me my name, so I knew it was him. He asks for our paperwork, I can only show him the email about pick up. After some back and forth, he takes the luggage. Luckily, they held the shuttle for about 5 min while I dealt with the courier. Later that day, I got an email that they had contacted Luggage Forward and accepted the luggage. So, it finally worked out. At a minimum, we should have been provided with a local contact number for the people picking up the luggage to resolve issues.
Gloria June
Sep 12,2024Everything got to the ship and got home before we did!!! I will use the service again.
J.
Sep 12,2024Everything, until final delivery, was smooth and perfect. Last minute panic because suitcase was not delivered to my cruise ship cabin, the final critical link. Panicked phone calls, put on holds, told case would be expedited, but still no suitcase with only a little more than an hour before departure. This “last mile” confirmation is a weak link. PS: it did finally arrive.
RB
Sep 12,2024Luggage Forward provided a seamless, reasonably priced product. Great not to have to deal with luggage when you’re traveling.
David
Sep 11,2024Everything perfect. Arrangements, pick up delivery, return. So easy. Love Luggage Forward and recommend to all my friends.
John
Sep 10,2024You did exactly what you said you would do and exactly when you would do it.
Marc
Sep 10,2024It took LF three days after we disembarked in Barcelona to hand luggage to DHL. After a small delay for agriculture inspection in Atlanta; luggage sat in Atlanta over twelve hours before being shipped to hub in Cincinnati; then it sat in Cincinnati over 24 hours before being shipped to Austin; then it sat in Austin over 48 hours before being sent out for delivery.
Elizabeth and Ralf
Sep 15,2024By you handling our luggage made our vacation so much more please able