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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
EH
Jan 03,2025You always deliver on time or ahead of time.
Lori
Jan 03,2025Easy pick up and delivery. Will use them in the future. Great experience. It made travel so much easier.
Diane
Jan 03,2025I would recommend this service for all fellow travelers. Luggage Forward goes beyond providing excellent service to make sure my luggage arrives at my destinations and returns to my home. Very trustworthy company & everyone that I speak with at Luggage Forward is so helpful!
John
Jan 03,2025Pick up was on time and delivery was early on both legs of the trip.
MR WARRICK PADDON
Jan 02,2025Luggage Forwarding worked well for my recent cruise with Seabourn. My suitcase was collected and delivered on time with plenty of updates in between. Whilst understandable, their limits on contents (eg, no meds, liquids or Li batteries) meant that I either had to carry those items through pre-flight screening in my carry-on baggage or replace them post-flight and before boarding the cruise ship.
Daniel
Jan 01,2025Our bags were picked up as scheduled, and delivered to our room boardship as scheduled, what more could you ask for?
Rosemarie
Jan 01,2025Gentlemen right at gate to pick up bagd. The only thing that could have been better was not to have to see them at all once they were put outside door (like they do on the World and Grand Voyages).
David & Chris
Dec 31,2024Luggage Forward sent us all the information we needed well ahead of time. They picked up the luggage right when they said, and our bags were waiting in the cabin when we arrived. It was an easy process, and worked just as promised.
David
Dec 30,2024Arrived faster than expected and great communication throughout the process and luggage progress.
Susan
Dec 30,2024Picked up when they said they would. Suitcases safely delivered to the ship and in my room prior to casting off.
Sally Geaney
Dec 30,2024We used Luggage Forward (LF) to ship a suitcase to Cape Town SA. The bag was picked up on April 17th to be delivered to our hotel on May 4th in Cape Town the last stop on our trip. They had 17 days to get our bag to Cape Town. Unfortunately it arrived at our hotel after we left to return to the US. We called LF upon arrival and were told our bag had arrived in Cape Town customs. So we called Customs in Cape Town who said our bag was not there. Each day we called LF. Each day they said it was a customs problem. I would have believed LF if our bag had been returned to us in a timely manner. But it took another 6 weeks to get our bag back. We do know that our bag had a wonderful 8 weeks on the road and took a pretty good beating along the way. We were informed by the company that it went on a cruise ship, that it was lost a few times, and visited our hotel in Cape Town twice after we left and arrived back with 10 stickers and some lovely magic marker writing that can't be removed. During our many conversations with LF, it became clear that LF had no idea who had it or where it was. The management team showed no concern for our inconvenience especially when the bag was out of their control, which it always is since they use many different shipping organizations. They did not feel that they owed us any compensation, for clothes, original shipping or the condition the bag arrived back in. On the positive side, the CSR's tried to be helpful but had very little information. We escalated and the executive staff were no better. They (LF) are very clear in their material that they don't have any control over Customs. However, in our case Cape Town customs said they didn't have the bag or have any delays. LF had 17 days to get the bag to South Africa. I would suggest LF probably didn't send the bag out early enough and scrambled from there on. They have no control over the carriers they use or know exactly where the bag is in any given point in time. I think the leadership team needs to re-evaluate their logistics, their escalation process, and responsiveness to customers in distress. Finally, I don't think they were truthful during this process. I would never recommend this company.
Vicki
Dec 30,2024They met all delivery commitments and even handled two ship changes with the cruise company without me getting involved.
Paul
Dec 30,2024I called luggage forward to confirm they would pickup the luggage in my San Francisco flat two flights up, and they assured me “no problem”. When the pickup arrived, they reneged and I had to help with my 78year old back carrying two 50lbs. luggage.
Carol
Dec 30,2024So easy! This service was included for Viking World Cruisers, picked up at your front door, delivered to your stateroom!
Eric
Dec 30,2024We live in remote area and were surprised that the service was there to pick up luggage exactly when arranged. Tracking the luggage to destination was comforting and the luggage, in good condition, was waiting for us where promised. What else could we wish for?
RR
Dec 29,2024The web site claims that their agent will pick up the luggage in the cruise terminal. The site also implies that they work with several cruise lines. Not true. In this case I was with Holland America Lines. I was informed by the ship to leave the Luggage Forward shipping tag on the luggage and all will be taken care of. Not true. When disembarking from the cruise, we *happened to notice our luggage was set aside near the exit. I was informed by the ground crew that I had to take the luggage all the way out of the cruise terminal to the street, where the Luggage Forward agent *should be waiting. I was on a tight schedule to get to the airport. I had to take our luggage all the way out to the street and presumably *leave it there. I asked around on the street and found the unidentified agent who was fortunately there. I later found the voice-mail left by the agent notifying me that he would be present on the street. He said that he would have a sign identifying himself. He did not have it. There was NO information from Luggage Forward about the luggage upon disembarkation. Everything about the return delivery was by pure luck. I do not do business with companies on pure luck. I will not use luggage forward again.
Jeannette
Dec 29,2024They picked up my luggage on time and they delivered on time!
LG
Dec 28,2024Timely, reliable, very responsive customer service.
Bill S
Dec 28,2024Great pick up and delivery. Website was easy to use. Modifying an order is a bit challenging. I could not modify the order and ended up paying for a second order. Your staff successfully reimbursed me for the second order.
Barbara
Jan 03,2025Luggage Forward has been very efficient in picking up and delivering our luggage. This is the third time we have used them and each time has been very well handled. They are also very responsive in answering questions.