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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Eric
Jan 16,2025Good service
Lefty
Jan 16,2025You do what you say! Always a pleasure.
Kenneth
Jan 16,2025The company performed as promised on both ends of the shipment. Clear, complete instructions in a timely manner. I am a past customer and will continue to use them in the future.
Andrea
Jan 16,2025What a great convenience to have a suitcase picked up from my front door and delivered straight to our cruise ships cabin.
Elaine
Jan 16,2025I had to change my pick up address and therecwas no problem. Everything went smoothly.
Johnson SM
Jan 16,2025On time, questions answered, makes travel easier
Sharyn
Jan 16,2025Easy to set up and exceeded our delivery expectations. We would definitely use again in the future!!
Johanna
Jan 15,2025On time as promised
Margaret
Jan 15,2025Bags arrived quickly.
John
Jan 14,2025We had to change the pick up port in less than 24 hours and the agent did it efficiently and professionally.
John
Jan 14,2025Instructional packet was detailed and timely. We chose to deliver the suitcases to UPS ourselves since we live close to the facility. We appreciated the notice that the luggage arrived at the port. We would have rated this service 5 stars but both new suitcases had damaged zippers which will need to be replaced to make them useable.
Brian
Jan 13,2025Pack and forget. Next thing you know your bag is at your room.
Wayne
Jan 13,2025Did exactly what was needed. Pick up luggage at assigned time and delivery again at assigned time
Henry
Jan 11,2025Using Luggage Forward was a great experience. Our luggage was delivered and picked up as scheduled with no delays. If you have never used Luggage Forward I highly recommend them.
JAL
Jan 11,2025Easy Instructions, efficient, and everything including acceptance and delivery on time.
Barry
Jan 11,2025In the future, you will be hearing from our friends and acquaintances asking you about your services.
Paul Joskow
Jan 11,2025Luggage picked up on time and delivered sooner than promised. Some confusion at the Hawaii location but that was our fault since the name given to LF was different from the name on our hotel/condo reservation. Lesson learned here.
Virginia Bolla
Jan 11,2025the entire procedure was clearly stated on the instruction sheet and sturdy tags and luggage seals were provided. driver picked up on time and delivery to my location was timely.
Sharon
Jan 10,2025Luggage was delivered on time directly to the ship. It was picked up at the port where we disembarked. The folks taking the luggage in Sydney Australia were very nice and efficient. Upon our return home I noticed one of the pieces of luggage was damaged. I called to let LF know. The agent that took my call was great. I submitted a claim via their website. I received an email back within 48 hours saying I would be reimbursed via Venmo within 72 hours.
Mark
Jan 16,2025LF did exactly what they said they would. No hiccups.