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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
John Morkan
Jan 22,2025Terrific service. Pricey, but worth it if you have a lot of baggage.
Jon
Jan 21,2025Luggage Forward was very easy to use and very effective.
Gwen Wolstenholme
Jan 21,2025Always deliver what you say you. Are going to do. Worth every penny.
Grammy
Jan 21,2025Second time I have used Luggage Forward. Always easy and seamless. Luggage arrived ahead of schedule. Only complaint was that one duffel bag was ripped and ruined, but I blame the carrier, not Luggage Forward. I will definitely use them again.
Steve
Jan 21,2025Just everything good, great service to arrange booking, very helpful, pick up and delivery faultless. Great service all around.
Cathleen
Jan 20,2025Our luggage arrived promptly.
Scott
Jan 20,2025You made my trip back and forth to Australia so much easier. Pick up and delivery happened without a hitch. This is the third time I have used you and wouldn’t even consider another company.
John and Jane Curtis
Jan 20,2025Everything went according to plan.
Steve Casey
Jan 19,2025This was our first experience with Luggage Forward and we were blown away by the superb service. My wife was taking a solo trip, domestic, and her age and a physical issue would make it difficult/impossible for her to get through two airports if she had to drag a suitcase along. She simply would be unable to make the trip and visit a friend of 65+ years standing. Being a newbie, I had several questions as I booked her shipment and every time I messaged customer service I got a lightning fast, courteous, on-point and helpful reply. The pickup and delivery, both ways, went flawlessly. I give this outfit five stars only because there are not six available.
Tina
Jan 19,2025So professional. Picked up exactly when scheduled, Delivered early. I’ve used them nationally and internationally. They are the best! Tina Beriro
EAC Bayville NY
Jan 18,2025We were so pleased with your service you made our trip so easy. Derek was so helpful he answered all our questions in a most professional way. We have already recommended LF to our family members.
Alisa
Jan 18,2025After my husband's declining ability to walk on a recent trip, I arranged to have most of our luggage shipped back from our Viking cruise. The process was very easy and the three bags arrived home 4 days after we did. This is a very expensive service (the price is the reason for 4 rather than 5 stars) but overall a terrific option. In fact, if it were cheaper I would use them regularly.
Susan Montesi
Jan 18,2025I love the concept of Luggage Forward and have shipped on three occasions. However, on the last one, the suitcase actually got there too fast. That is a problem if it gets home before I do. Fortunately, we were home by the second attempt.
Marisha
Jan 18,2025Consistently good
Marilyn
Jan 18,2025As a first time user of Luggage Forward I was completely satisfied. I will using it two more times in 2025
Bonnie
Jan 17,2025The process is simple and easy and I liked the tracking tag along with email updates. The bag arrived promptly in good condition to my ship stateroom. I did not like the packing restrictions for liquids and powders which forced me to pack two extra bags to take with me thus negating my need for this service. I have a lot of supplements to take like protein powder, etc.
Michael
Jan 17,2025Pick up was on time. No delays.
Jeanne
Jan 17,2025This was the first time utilizing this service. The only slight modification to this service was a one gour delay in picking up the luggage, which unfortunately, aused us to change the pickup location from our home to the local FedEx office due to scheduling conflicts. Zero issues, all went well and if needed in the future, i would utilize this service again.
Bridget
Jan 16,2025You took the anxiety of luggage and overseas travel away! What a joy not to worry about luggage. And it was delivered when you said it would be.
Philip
Jan 22,2025Overall, solid. no price changes, good tracking, easy to do labels. One thing that can be improved is we shipped internationally, and regularly got piecemeal requests (like 4 different customer service requests from 4 different reps). MUCH better to have 1 rep assigned to you and have that 1 rep tell you in the beginning what documents they need vs every few days a fresh request...