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Reviews 877
davide
Jan 20,2025Tutto perfetto
QianMin
Jan 20,2025Los productos son caros, pero todos son genuinos.
Patrizia
Jan 19,2025Acquisto da molti anni su questo sito Consegne sempre veloci, ottimo customer service
Lorenza Munarini
Jan 18,2025It’s a great great shopping experience!! Very good quality and extraordinary items
Andrea Doby Desiderio
Jan 17,2025Shop incredibile, visitato entrambi gli store di NY e Firenze. Personale eccellente, prezzi migliori nel mercato.
James Skidmore
Jan 16,2025Good prices, easily navigable site, fast shipping.
Judith Giroud Gerbetant
Jan 13,2025They have a huge number of options with a very easy buying process! Very good support.
Jeffy aus Marzahn
Jan 12,2025Best Onlineshop in europe!
Annarita Misto
Jan 12,2025Ottimo capi spedizione veloce
customer
Jan 11,2025Dear Francesca: The highly automated and generic message which did not address my concerns directly is not appreciated. As head of customer service, I really expect more. Imagine if your highly impersonal response was posted online. It would show that LVR does not care about its customers. I won't tell you how to do your job, but permit me to advise you that a real response to my direct concerns is more appropriate than your highly impersonal automated response. Your current response sounds/reads worse than a politician's response to a direct question. Perhaps you should run for political office instead of being Head of Customer Service? Perhaps this is why your team is so poorly trained, their management is not a good role model. Best, Patrick From: Francesca (LUISAVIAROMA) Sent: Friday, January 10, 2025 12:52 AM Subject: [LUISAVIAROMA] Re: Problem With Order T0012193606 - 14/12/2024 ##- Please type your reply above this line -## Dear Patrick, Thank you for your email. Yes, our office is based in Florence. We regret that you are not satisfied with our service and apologize for any misunderstanding. As mentioned in my previous email, we do not consider the item defective, and therefore, we are unable to offer a price adjustment. In the event that for whatever reason a customer is not satisfied with their order, they may exercise their right to withdrawal and return the item(s) within 28 (twenty-eight) days from the item(s)’ delivery date. We remain of course at your disposal in case of any further clarification you may require. Best regards, Francesca - Head of Customer Service LUISAVIAROMA.COM Direct line: +39.055.093.60.54
Lucia De Padova
Jan 10,2025Ottima esperienza consigliatissimo
Michele Tresca
Jan 10,2025fantastic experience
Maika Riccio
Jan 10,2025Professionalità, ottimo consiglio
Annie Bergman
Jan 10,2025Love my shoes! Ordern hanterades och packades snabbt. Spårbart paket som var enkelt att följa, Rekommenderar!
Kleiò
Jan 10,2025Ich wollte mir eine Tasche von Saint Laurent bestellen. Plötzlich sind die ganzen guten Labels weg ???? Von Gucci auch . Auch für Kinder ? Was ist da los ? Hoffe das ist ein technischer Fehler gewesen . Wäre echt schade.
Paola Costagliola di Fiore
Jan 10,2025Ottimi venditori Spedizione precise ed un ottimo packaging Ottimo servizio clienti
俞梵 李
Jan 09,2025very good very nice
Christoph Bach
Jan 08,2025Vorsicht – Deutsches Recht interessiert den Betreiber nicht. Ich wollte einen Hoodie anprobieren und habe versehentlich ein "Sicherheitsetikett" entfernt, welches laut AGB nicht entfernt werden darf, wenn man umtauschen möchte. Diese AGB verstoßen allerdings gegen § 307 BGB (Fernabsatzrecht) und sind somit ungültig. Juckt die Betreiber aber nicht, weshalb ich nun einen Artikel besitze, der mir nicht passt. Geld gibts also nur über den Anwalt zurück.
Arianna Pontarolo
Jan 08,2025Ho fatto più ordini nel corso dell'ultimo anno e sono sempre stata soddisfatta; i prodotti sono proprio come in foto.
Federica Wierdis - Linea Verde SRL
Jan 20,2025Da sempre il mio sito di fiducia