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Reviews 877
Min
Nov 20,2024Recently I placed my first order on this store, and never expected a so called 'luxury' online store can gave me such headache. The shopping and payment process were actually fine, no complain here. My order was shipped in 2 days, then the surprise starts. They use UPS for my order, however when I received the box, the bottom was completely cracked to open, seems like someone throw it around, and the box they use is rather thin and brittle, definitely not the box you like to hold your expensive orders. I could tell if there was no wrapping paper inside all my stuff will be lost. Then the 2nd nightmare, the return. I filed to return 2 items, and have sent back via their preferred UPS. I'm not so sure how the box arrived to their warehouse, but I received an email from their customer service saying that one item is missing from my order, without any proof that the item was missing. How could i believe it wasn't lost during transportation? or taken by someone else? Instead of investigate a bit, just blame the customer. I have used so many online stores, this is by far the worst experience I had, I guess my lesson learnt here.
Hannes Thorwirth
Nov 20,2024Golden Goose Sneaker wurden vor 4 Monaten bestellt mit der Bestellnummer T0011609424. Das Material an der Sohle löste sich sofort und somit wollte ich mein Recht auf Garantie in den ersten 2 Jahren in der EU geltend machen. Nach 1 Monat kamen die Schuhe angeblich repariert zurück, was leider nicht der Fall war. Das Material löste sich weiterhin und auf dem Sohlenrand standen Klebereste ab. Seit über 2 Monaten ist es ein hin-und her und LuisaViaRoma antwortet jedes mal mit, der Zulieferer hat noch nicht geantwortet. Das ist ein vollkommen schlechter Kundenservice und ich würde jedem Empfehlen bei Golden Goose selbst zu bestellen, dort versteht man noch den Begriff Garantie.
customer
Nov 19,2024If I could give 0 stars I would!! I received the items very quickly however when they arrived, my daughter could not fit them, so I instantly went through the process of sending it back with the security tag that comes with it attached. When I sent it back, they came back with an email stating that the security tags were not intact and that I wouldn’t receive a refund. Well that’s that was truly wrong. I sent everything back with the security tags attached. Then once I told them that I did send the items back with the security tags on them I was told that when I received another email, it stated that it wasn’t the security tags now it was the quality meaning they’re saying that it was worn or that anything that made them think that it wasn’t in quality for what their saying. Then I reached back out again stating that that was untrue and that everything was never worn washed or anything that the security tags were still attached so apparently they sent the order back to me because I received a phone call from DHL stating that my package from them was about to be delivered so I was like oh no I literally rejected the package so that it could go back when contacting them with the number that they have on the site, I was then told to give the information to them which they took. She came back with everything that I said and said that now is something else so I then told her I was gonna write a review. I already have contacted the Better Business Bureau And that I also was gonna take to social media because this is wrong. You shouldn’t treat people like this when I say that next thing I know a message come says you have been kicked out the conversation when I then tried to contact back. They hung up in my face before I could even say anything to them so they must have caller ID, but at this point do not and I repeat do not Buy anything from these people. The customer service level is horrible. Their refund process is horrible and I wouldn’t put anybody through this. This is why I’m leaving a review.
MARCO FERRARO
Nov 17,2024great selection of brands, very fast shipping, super recommended
Maria Pisani
Nov 17,2024Great experience
Karlo Biuk
Nov 16,2024I paid for express shipping, which guaranteed delivery within 2 days, but the package arrived 6 days late.
Gianna Chrysafi
Nov 14,2024Paid 26 euro for an express delivery and the item will arrive a week later, their respond was that it is a sale season and that’s why will take longer, and my question is why let people pay 26 euro for express delivery i you can’t make an express delivery? Unacceptable
Michał Torro
Nov 14,2024Made 2 orders in the last 2 months. Very nice prices when items on sale. Fast shipping. One item had to be returned (didn’t like it) - no problems, very easy process, the money came back in no time. Second time just to be sure asked for the measurements and recieved them the next day - thanks once again Giulia:)
Irene
Nov 14,2024Ormai da anni sono una fedelissima cliente di LUISAVIAROMA (livello Platinum)! Apprezzo la ricerca e la continua attenzione verso trend ed evoluzione del mercato; gli articoli proposti online, le novità e i consigli su tendenza e moda ecosostenibile sono sempre interessanti! Il servizio di vendita, spedizione e la disponibilità del servizio customer care sono eccellenti! Continuerò ad acquistare tramite la piattaforma i capi dei miei brand preferiti! Consiglio vivamente a tutti di provare l’esperienza e di recarsi nel loro Flagship Store di Firenze!
Sara Vanin
Nov 13,2024Borsa (tra l'altro molto costosa) ricevuta senza nessun cartellino originale né cartellino interno per verificarne l'autenticità. Unico cartellino attaccato quello di luisavia roma. Nessuna indicazione del brand originale . E era inserito come articolo nuovo arrivo. No comment . Non dico che non sia originale ma semplicemente che non si può indicare una borsa come nuovo arrivo a prezzo pieno quando non ha nessun cartellino perché è già svalutato in partenza il suo costo. Quindi va indicato nella descrizione!
Zeely
Nov 13,2024I purchased a bikini top and bottom, they sent me 2 bikini tops instead. I asked for an exchange of the wrong item but they told me they could not located the bottom so I returned both items. Then they restocked the bottom on their website without notifying me. So I email them again to ask to repurchase the bottom and have free shipping and they declined saying I have to pay for shipping. Why would I pay extra 16€ whereas it’s your warehouse who sent me the wrong product in the first place ?!
Hector Luis Panana
Nov 13,2024UNA TIENDA SEGURA Y DE PRODUCTOS ORIGINALES
Beata
Nov 12,2024Dzień dobry, nie polecam zakupów w tym sklepie. Buty w atrakcyjnej cenie, jednak same buty i pudelko wyglądało jak zakupione w firmie outletowej. Uznałam, że to możliwe że względu na znacznie niższa cenę niż w konkurencyjnych sklepach. Problem w tym, że buty okazały się za duże, więc zdecydowałam się je zwrocic. Po kilku dniach od otrzymania zwrotu przez firmę otrzymała odpowiedź, że buty byly używane i nie przyjmują zwrotu. Oczywiście butów nie używałam, a jedynie na chwilę przymierzyłam i od razu spakowałam. Wyruszyły w drogę powrotną w takim stanie jak do mnie dotarły. Dyskusja z firmą jest trudna ponieważ na wiadomości odpisuje AL. To z całą pewnością ostatnie zakupy w tej firmie. Pozdrawiam
Madeleine I
Nov 11,2024I’ve been shopping at Luisaviaroma for as long as i can remember, and i don’t plan on stopping…the service products and shipping are wonderful and even the rewards.
Massimo
Nov 10,2024Tutto perfetto!!! Peccato dei 10€ della spedizione Ma comunque i miei acquisti sempre andati bene
Lara
Nov 10,2024Acquisto spesso sul sito di Luisaviaroma, trovo sempre un’ottima selezione di articoli e ultimamente tanti sconti vantaggiosi
Pietro Peduzzi
Nov 09,2024Always the best destination for fashion shopping
Gaetano Migliaccio
Nov 09,2024Il top dei siti, lo consiglio
Yidan
Nov 08,2024Livraison à revoir J’ai commandé une paire de chaussures à plus de 1000€ et je suis étonnée qu’on ait pas la livraison offerte à ce prix là. J’ai choisi la livraison standard et étant au travail comme tout le monde la semaine je ne pouvais pas réceptionner mon colis ajrd mais à ma grande surprise aucune possibilité de faire déposer le colis dans un point relais ou de faire livrer à une autre adresse… pour 16€ de frais de livraison c’est vraiment nul. Je dois donc attendre encore une semaine pour pouvoir être présente au jour de la livraison. Je ne sais pas si c’est le Luisa via Roma qui choisit les options de livraison à l’avance mais je pense qu’il est essentiel de pouvoir donner ces options de livraisons aux client.es.
THOMAS SARACHINI
Nov 20,2024Uno dei migliori siti !