Lulu Guinness
To leave a review you need to be logged in
Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
Jessica
Nov 02,2023I bought a gift card, which is emailed to you, but in a rush put my email address in incorrectly. I sent an email explaining what had happened (around 7pm) and gave my correct email (it was hotmail that was spelt incorrectly so they knew it hadn’t gone to someone else) and I got a reply first thing in the morning saying it had all been sorted. They didn’t ask for any additional information or screenshots or proof of purchase, it was all done from the first email and I had my email with my gift card in already waiting in my inbox. Super fast reply, Daniella was friendly and she sorted my concern, it was really easy to do without any additional back and forth and I didn’t feel stupid. Thank you for fixing my mistake so quickly and efficiently.
nora sexton
Nov 01,2023I needed to ask a question regarding a product I saw online. In a very short time I got a reply giving me all the details I needed. I found it most helpful.
Cathy Ross
Oct 05,2023I have contacted Lulu Guiness customercare on numerous occasions, I have also contacted via other media avenues. They have never replied. The umbrella I received as a present broke on first use. I have provided copy of invoice, photo of item and was with in 12 months but nothing. Terrible company only care about the sale, and completely ignore you after they have your money. I will never buy from them and would advise you not to. In answer to the auto reply I have received from Lulu Guinness. I have contacted with all the relevant information on numerous occasions. I guess they have proved my point about their customer care being abysmal. Addition to review I have emailed customer care on 6 occasions, I have never had and kind of answer from your quality team. So asking me to email again really is not of any help, because in the 3 months I have tried to resolve this issue I have got absolutely no where.
Jackie Townley
Oct 05,2023Had prompt delivery of my lovely Ashley bag. Contacted them re a discount code and they honoured straight away. Would recommend.
JANE
Sep 30,2023Excellent and fast delivery.
B O
Sep 28,2023I got a quick response and they were very helpful. I will definitely be buying again.
Angela Reeve
Sep 26,2023Very disappointed with the customer service l have received, after buying several items l asked if l could buy a purse box as mine got damaged and was told no, l mean l said l'm happy to pay for it but no. So shall not bother to purchase anything else. Update, thanks for the reply, l already emailed and was told no, so if you can be bothered you will be able to see just how many items l have bought from you directly online, so you want to see a picture of a box ? Really,? So you can replace it after being told you can't??
Janice sais quoi
Sep 25,2023The customers service is simply terrible. The tone is very friendly but they copy paste generic answers to very specific questions. I've asked for clarification due to a typo in website, complete disregard my query. I purchased from them a second time and got some socks. Brand new from packaging I noticed they had a hole where the heel joined with the body. Poor quality control indeed, I contacted them. They insisted I send back the pair of socks (£6) – rather than send me a full refund and let me keep the faulty socks as a point of good will – they're rather waste postage and have the faulty socks back which will end up in the bin to make a point. Very inconsiderate company. I've unsubscribed and will never buy from LG again.
ambrosias
Sep 12,2023I contacted customer care for advice on repairing the handles of an old, but well-loved bag. I received a very quick and helpful response with suggestions on where I could get my bag mended.
Alison Wyborn
Sep 08,2023Bought the black Lip Quilt small Callie. Cannot fault ordering service and delivery was super quick. However I’m disappointed that the gold zip and handle clasps are now a high gloss gold, rather than the lovely antique gold of yesteryears (hard to see on LG website.) The lip pull is a leather tab rather than the luscious Lulu metal lip pull on my medium sized bag bought 7 years ago. Also in the details on website it claims this bag has metal feet that are absent.
Julia C
Aug 31,2023I have bought 4 Lulu Guiness travel vanity cases for myself and as presents and I am very happy with them. They are great for overnight/weekend stays. I also use one as my small carry on case for flights! Great for my valuables and toiletries! So many people have complimented my Lulu cases, I wouldn't be without them! Customer services where extremely helpful when I had a small issue with a strap and resolved the problem to my satisfaction.
Anne-Marie Titerickx
Aug 10,2023I received my goods and they exceeded my high expectations - the details to attention is just wonderful. I ordered myself some luggage and was so happy with it, I bought more as a gift for my sister-in-law. One of my items was in the wrong colour, however, the customer service I received has been exemplary. Amazing products and perfect customer care! A shopping experience I most certainly will be undertaking again. Thank you.
fiona warnock
Aug 09,2023Excellent customer service, responding to and sorting out my query within 24 hours. Would highly recommend and will definitely purchase more in the future.
jamil jvd
Aug 05,2023I bought bag is damage Company send email really bad Hi Zahra, Thank you for getting in touch. I have passed on the images to our product team to assess for any faults and they have confirmed that this case would be classed as wear and tear. Due to the nature of the strap, this can start to soften and wear in high-contact areas with rubbing against clothing or sharp objects. I appreciate that it is frustrating, however, while we use premium quality materials which is tested rigorously for quality and wear can occur in circumstances beyond our control. This is not a naturally occurring fault, and can only happen through wear and tear. Due to this reason, we are unable to provide a replacement or refund. As we carry a 12-month warranty with all of our Lulu Guinness products, unfortunately, this is now passed the warranty period, and has only been addressed to us now, if you wish to view our warranty details, please click here. If you would like to see if it can be repaired, many of our customers have had a great experience using The Classic Shoe Repair Company Ltd in the past. The company has been recommended in Vogue and undertakes repairs for many leading brands. Contact Number: 0207 I'm sorry that I could not be more help. Wishing you a lovely day, Warm Wishes, Daniella Customer T:+44 20 4538 Follow us:Instagram,Pinterest,Facebook,Twitter
Denise
Aug 05,2023My first purchase and am delighted with all the items I received. A small glitch on one item which was sorted out by Daniella swiftly, so I am very happy. The delivery time is very quick.
Liz
Aug 04,2023My initial order arrived as an empty box and I was really worried that I wouldn't be able to prove it. It was a rare treat and I was gutted.......BUT..... it was quickly resolved and I was sent a replacement, which I love !
Ene
Jul 28,2023I ordered three items and each came wrapped perfectly, with particular detail to the zip and logos. I returned one item and the returns system was easy to follow. Extremely satisfied with my purchases, well made and well designed.
Marie
Jul 27,2023Customer service was excellent, very efficient!
Saheda Degia-Kasuji
Jul 27,2023Excellent service from Lulu Guinness customer care. Sophie was awesome in sorting out the (self inflicted!!)issue with my order. Once I provided her with the relevant information it was all sorted in quick time. Thoroughly impressed, thank you x
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Mary Connell
Nov 07,20232 orders in 6 weeks: Loved my first purchase (shoulder bag) and then decided on a Crossbody. Contacted CS to ask status of 2nd order. It was discovered that the shipper lost the item. My LG contact Daniella got things moving in the right direction for me and then expedited shipping and no extra cost to me. I will always pay up for good customer service. A job well done (and I like the newest bag, too)!