Lulu Guinness
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Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
Customer
Jan 26,2022Quick, efficient response. No complaints
Laura Sherry
Jan 23,2022Excellent, prompt customer service. Thank you.
Sarah Stringer
Jan 21,2022I cannot fault the service from Lulu Guinness. The item arrived very promptly - they used DPD delivery service, which was excellent. I emailed a question to customer services, at 16:37 and it was resolved at 16:50 the same day. No hesitation in ordering from them again.
JK
Jan 20,2022I ordered Lulu Guinness website quite often. Description is always accurate. If I have any questions, custom service always provided the answer promptly. In this occasion, I have ordered the package and forgot to put in the voucher code. The customer service team corrected it right away on the next day and refund me the differences.
Ms Susan Maries
Jan 19,2022Daniela, customer care was excellent
Lizzie
Jan 19,2022Contacted Lulu Customer Service to resolve a problem I had regarding a return.The help I received was excellent and resolved my issue immediately with no fuss.Thank You Lulu Guinness for delivering the standard of service we all want to receive though too often don’t.
Christina McCallum
Jan 19,2022Very helpful when using chat. Got a quick answer to my question.
Tracey-Jane
Jan 19,2022I am thoroughly delighted with the amazing customer service and support afforded to me by Lulu Guinness. Lucy in Customer care and her colleague Natalie went above and beyond the level you would expect from a thoroughly British retailer. Lulu Guinness designs the most stunning and unique bags and accessories, to the highest quality and their service is a reflection of that. I would recommend Lulu Guinness in a heartbeat. I am a very happy customer and will continue to add to my collection, safe in the knowledge I have very unique pieces which are heirlooms for future generations to enjoy. Thank you so, so much x
Deb Marshall
Jan 19,2022Brilliant customer service. Fabulous products and the speediest delivery ever. Lucy is a credit A++++++
Cazzy Oakley
Jan 17,2022So helpful & efficient. Great service
Friend of Ted
Jan 16,2022Amazing customer service, very helpful and polite
Sharon McGhee
Jan 15,2022Thanks so much for a speedy resolution to my issue. Lucy was fantastic and I can’t praise the service received enough. Very much appreciated =)
ShopaholicAud
Jan 09,2022Very happy with the response from Lulu Guinness. My issue was resolved very promptly. Thank you Daniella.
Mr Kenyon
Jan 08,2022Excellent customer service from Lucy. Issue sorted out very quickly. Thank you
Denise
Jan 08,2022Wanted to cancel an order due to price reduction of item so emailed customer service and within the hour received an email back to say that although the order had left they had recalled it and would process a refund. Would have no hesitation in ordering again. Thank you lulu Guinness.
Anna
Jan 06,2022A big fan of Lulu Guinness products and even more so after today - fabulous customer service from Lucy who went above and beyond to ensure I got the bag I have had my eye on!
Gina Robinson
Jan 01,2022Very quick response and resolution- very pleased.
okeycokey
Jan 01,2022Excellent Timely Customer Service Thank You
Stephanie Morgan
Dec 31,2021Quick response and very polite too.
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Susan Wemm
Jan 26,2022Lucy in Customer Services was extremely quick in her online chat and solved my questions with a friendly response