Lulu Guinness
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Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
Lorraine MacGilchrist
Aug 14,2022My husband ordered a clutch bag & card holder as a surprise for me, I couldn't believe it arrived the following day. The boxes they came in are beautiful themselves and when you open them you will not be disappointed. The quality is spot on for a prestige company, you couldn't see any flaws in either in the product. I treated myself a few weeks ago and bought a purse which again is beautiful, you could tell it was genuine and flawless. I'm saving up now to purchase a handbag. Highly recommend Lulu Guinness products.
DAVID ALDRIDGE
Aug 12,2022HAD A PROBLEM BUT THE TEAM SORTED STRAIGHT AWAY GREAT SERVICE
GMCG
Aug 12,2022spinner vanity case arrived today absolutely tickled pink with it It is absolutely gorgeous I love, love it. Delighted
customer
Aug 05,2022Beautiful bag . Absolutely love the colour.Thanks
Nadine Ashby
Aug 02,2022Bag was bought as a present by an ex partner less than a year ago, in that time my black camera bag strap has frayed so badly it’s almost severed. Bag is still on website for £150. When contacting their customer services and enquiring about return or repair they just keep repeating the same line asking for proof of purchase despite me saying several times I don’t have it. Didn’t even bother to respond to my last email. Unbelievably poor customer service and shoddy product. Would never buy from them again.
Helen Broughton
Jul 21,2022My first purchase from this brand a costly one of a few hundred pounds. Love my bag and wallet the colour Seal is absolutely lived right up to my expectations. Delivery and communication v.good Quality of construction seems good.
Mum that needed this
Jul 20,2022I adore the Lulu bags especially the iconic lips, the bags are beautiful and order trainers too but had a mix up and the team were very helpful and kind in communications, thanks
Elaine
Jul 14,2022First class service when contacting customer service. Prompt reply, excellent communication. Very we quick to help, courteous and polite. Daniella great communication & Johanna. Easy to navigate website and lovely quality bags.Good communication when ordering and fast delivery time.
JB
Jul 07,2022Very speedy delivery as usual, and although on this occasion I decided to return my purchase, the process was very simple. It was easy to track my return. I had a query on my credit and LG customer service team responded immediately and the credit was issued the same day.
MP
Jul 01,2022I had a slight issue with my purchase and when I contacted the company they dealt with it super fast with absolutely no quibbles. Excellent customer service enabling the ability to purchase with confidence and enjoy their great products. Cannot recommend enough or their agent Danielle who was super efficient.
David R. Jones
Jul 01,2022I find it shocking that we have to pay £7 postage to Northern Ireland, Scotland & Wales - Standard Delivery £7.00 and only £5 in England If I send something with DPD from Wales the price is the same for England Wales and Scotland
Sbw
Jun 07,2022Amazing customer service, Sophie was fantastic Great handbag too
Customer
May 17,2022As a loyal customer of Lulu Guinness i feel really let down by their customer service team and all round ability to acknowledge a clear manufacturing fault with my clutch bag. They even admitted it wouldn't have happened if i'd picked a different style, so clearly the issue is with that line of clutch and they've taken no interest or responsibility to repair, replace or refund the bag. They design their bags to break after 1 year and then claim they are out of warranty. There are some much better British designer brand who look after their customers and who's bag don't fault after 1 year. Note their reply... they've had plenty of opportunity via customer services to offer a 'gesture of goodwill' why wait till now?
Happy customer
Apr 17,2022I have been buying Lulu Guinness for years I have shoes , bags and purses to name a few . So as a big treat I purchased the full luggage range in February 2020 to travel in late March then the Pandemic hit and all travel was stopped as everyone is aware . I went on a short European trip last month and upon using one of the larger pieces of luggage the handle stopped working so i contacted the customer service department to be told that the 12 month guarantee had expired, so i explained and produced my receipt to explain that they had not been used i was given the name of another company to use who might be able to help me . I emailed back as i was shocked that this is how they would treat their customers. I then got a response to say try WD40 as they haven’t been used they might be stiff !!!!!!! Like i can’t tell the difference between unusable and stiff . So i am now left very disappointed with a brand i had been loyal to for years and a very expensive unusable suitcase .
Sharon Nott
Mar 29,2022Excellent customer service. Ordered my lovely bag June last year and the handle snapped. I contacted Customer Service, within 24 hours received response requesting photo's & order #. I provided this information and within 2 hours received a returns label and confirmation that a replacement bag is heading is on way to me. Could not fault their customer service at all, first class - thank you Danielle.
Claudine Foskett
Mar 29,2022I have shopped online with Lulu Guinness for many years and have always received excellent customer service . If I have had any enquiries they have been dealt with efficiently and with good grace.
Paul Williams
Mar 15,2022I placed an order but unfortunately I made a mistake with my email address. Having not heard anything I contacted customer service who were very friendly and extremely helpful. The team managed to identify my mistake and contact me with the tracking details for my order. Throughout Customer Services have been outstanding and are a credit to Lulu Guinness. Thank you so much for all of your help in sorting out my mistake.
DDD
Mar 12,2022i have sent back orders twice and reordered slightly different items, all communications with the customer service department have been friendly helpful and personal, genuinely one of the best i’ve dealt with.
Laurie
Feb 24,2022I inquired about having the straps on a handbag repaired and found that Lulu does not do repairs on poorly made products.
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Janice Cander
Aug 31,2022Lovely website to use. Great photos, clear descriptions. Easy checkout. Products are beautifully made and just drop dead gorgeous. I've made good use of the sale I must say, All for my daughter though (xmas isn't that far away) All items come well packaged and delivered on time. Guess it's about time I treated myself to a little something!