Lulu Guinness
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Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
WJP
Jul 16,2021I had a query with an item that had been returned, i received a prompt reply and the matter was resolved swiftly and to my full satisfaction
Not Happy
Jul 16,2021Once I was able to get in contact with customer service, they were able to answer my questions, as well as resolve the issue promptly. Thank you very much! Lulu Guinness is one of my favorite places to shop, and I will certainly be back!
Mrs Duggan
Jul 11,2021I had ordered a bag and received it the next day which was marvellous and when I saw it I wanted to get another for my daughter when I looked on the website it had sold out but I saw it on the American website so I contacted customer services and spoke to a lovely lady called Tricia who looked on both websites and found it was out of stock. She said she would make some enquiries to see whether more stock would be released and after 48 hrs I received a missed call plus an email from Tricia stating the bag was back in stock. I immediately went online and bought it. I was delighted to get the bag but delighted that Tricia had taken the time to make contact. The customer services dept is fantastic.
Phillip Balk
Jul 11,2021Quick response, solved my request, very impressed.
Sarah Powell
Jul 10,2021Top Quality Products - Excellent Customer Service! I have purchased a few times from Lulu Guiness and I love their products, amazing quality, stylish products and lots of fun and bright colours! What sets Lulu Guiness apart is the Customer Service, it's excellent, such friendly and knowledgable colleagues with a real can do attitude - so refreshing!
Mr Grant Turnbull
Jul 10,2021My wife had missed out on a bag in the sale so I had gone on, unbeknown to me at the time, the North American website which only delivered to USA and Canada. When I didn’t complete my transaction Lulu Guinness customer service emailed me and I explained my predicament. To cut a long story short between customer service (Lucy) and Muneat in the Covent Garden store in London I managed to get the bag my wife wanted at sale price and delivered today. I am married to one happy shopper. I have visited USA on numerous occasions where excellent customer service is paramount and the level of service I received from Lulu G is up there with the best. Both agents are a credit to the company. Thanks again.
Wendy Figgins
Jul 06,2021Because of Brexit, there is currently a limit on what value DPD will deliver in one overseas shipment. Lucy was a great help sorting out splitting my order into two shipments. I begrudge paying two lots of shipping but the Lulu pieces are worth it and the custmoer service was excellent. Looking forward to receiving my parcels!
Ninilola Lakoja
Jul 05,2021Fantastic Very good customer service let down by DPD
Angela Robertson
Jul 05,2021I had treated myself to some lovey Lulu Guinness items but they were further reduced just after I received them , I emailed customer service and they refunded the difference . A wonderful company to deal with .
Deborah
Jul 02,2021Always great customer service but rarely need to contact as orders are received usually the next working day after placing my order. Dpd are an excellent courier but on this last occasion they advised they were delivering but didn't. I contacted lulu & Lucy emailed me and explained the situation - no problem & received the parcel the next day. Can't ask for more - I love my purchases, good communication & delivery was within 48hrs.
Natalie
Jun 30,2021Amazing customer service from Lucy
Crissie Cheong
Jun 29,2021excellent service!!
Jo from Dublin
Jun 25,2021Worst customer services possible. Placed an order on 22nd May. Courier has lost the parcel. 11 emails, 10 calls to customer care office not answered. Left on hold for 10 minutes still no answer gave up. I own 23 lulu guinness bags….won’t be buying another one. Shocking that loyal customers have to pay for courier error. Very disappointing.
claire
Jun 24,2021Excellent customer service, they couldn’t do enough to help, thank you!
Nicola Taylor
Jun 24,2021Lucy was fabulous in dealing with an issue I had. Amazing customer service. Really kind and helpful. The bag is beautiful thank you so much for your help.
Kimberley
Jun 21,2021Sinead was a fantastic help dealing with a query I had. Thank you :-)
Courtney D
Jun 18,2021Sinead helped me to track down a clutch I was lusting after! It was sold out on the US website but he was able to secure me one and told me when to check the website to order it first thing when it was available! Thanks for your kind help :) my new clutch is on the way!
Simon Palmer
Jun 17,2021Sinéad was extremely helpful and speedy with her replies to my questions. But don't tell my wife, it's a surprise! Thank you Lulu Guinness Team
Laura Bouché
Jun 17,2021Excellent customer service! Efficient & Prompt in their reply. I could not ask for more!
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Lou
Jul 17,2021Ordered a purse in the sale and was told it was on it’s way and payment was taken. Brilliant, but then was contacted to say they had ‘oversold’ the product and it wasn’t coming now. That was really disappointing and you shouldn’t be allowed to sell more than you have! The only good bit was Sinead sorted the refund within 4 days and not up to 10, which I was told initially.