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Reviews 822
Paige Kelly
Dec 02,2024The service from Gemma E was beyond amazing, she was prompt and was more than helpful with my inquiry.
Aldo Drinkwater
Dec 02,2024Thank you Gemma E . For you quick response in rectifying our case after someone hacked into my account. All the staff from Luxury escape who we have come across to mention a few, Mitchel, Jack and Jake and a few other ladies we have been in contact with during the course of this dispute have been wonderful. Luxury Escape you are doing a good Job. Keep on coming up with good and affordable packages. Thank you
Jason Kellaway
Dec 01,2024Kurniawan C. Was very helpful in my enquiry
Janice Watts
Dec 01,2024Great customer service, always calling back when they said & going above & beyond to get my booking sorted. We really did stretch the friendship with so many changes, & yet he was still patient, understanding & so polite. Great company to deal with.
Damien Anthony Rossi
Dec 01,2024Teagan L was our Luxury Escapes consultant and she was amazing. Teagan was very knowledgeable about the area we are travelling to, The Maldives, and very efficient and able to answer all our queries about the various resorts and packages we were considering. She was an absolute pleasure to deal with and is a real asset to Luxury Escapes! Thanks, Teagan!
Ellen
Dec 01,2024I wanted to extend our honeymoon in Bunker Bay, and Gemma from Luxury Escapes was so responsive and helpful making this happen for us. Thank you!
Alana Wilson
Nov 30,2024Iris was really helpful in getting me a refund after my scoopon voucher expired, I really appreciated the support.
Leigh
Nov 30,2024Great experience
Marg Rankin
Nov 30,2024Had great service from the sales team especially Criona. Her advice on the resort to choose was spot on. Marriott Momi Bay lived up to all our expectations.
David Cairns
Nov 30,2024booking was recovered and new account details connected - old email removed
Andrea Kerslake
Nov 29,2024We cannot be more satisfied with the service we have had from Luxury Escapes in booking our trip! Emily H has been fantastic and has addressed any queries promptly and returned all calls, with information provided straight away! Very happy with her service! Andrea K
Justin Mathew
Nov 29,2024Imogen was fantastic in her ability to process my request for a refund. She handled my case smoothly and got the outcome that I wanted. Imogen is a star!
Consumer
Nov 29,2024I contacted LE whilst overseas to assist me with my flight booking. They called both the airline and myself at my hotel to facilitate the change and assist with making the payment when I couldn’t make calls. Hassle free. Thanks Fraser for your assistance
Debbie
Nov 29,2024Gemma E dealt with our query quickly and efficiently. All was resolved with a couple of phone call made within the hour. Couldn't have expected any more! Great service - thank you, Gemma.
Wayne O'Meara
Nov 29,2024Carlos provided positive service and addressed our problems with our booking.very efficeintly
Carol Chaitowitz
Nov 29,2024I got really excellent service from Tara P who went above and beyond helping with my query. She was also very understanding of my issue. I am most appreciative of her help. I think in general, Lux Esc is a great company with many benefits, and I feel valued as a client which is so good. I trust using them for our vacations 🙏🏼🤩
Anais
Nov 29,2024Cicilia B is an excellent agent! She was so helpful booking our holidays to Fiji and I cannot recommend Luxury escapes enough! I’ve done two trips with them and it was always amazing. Looking forward to the Fiji
Sam Hallab
Nov 28,2024Gemma E was very friendly and prompt in solving my issue. I was very happy with the eventual solution. Thanks Gemma
Mary-Kate Zajdlic
Nov 28,2024Found myself in a situation where I needed to cancel a trip and I spoke to Juhi in the support team. She was really compassionate and incredibly helpful. She resolved my case in a short amount of time which really reduced my stress levels. Thank you!
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Deb Hartman
Dec 02,2024Marchita was very helpful very professional