To leave a review you need to be logged in
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range.
Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
Reviews 784
Neil Heron
Dec 27,2012Ordered an air hockey table, with 5/7 days delivery, then email explaining that due to the extra orders going through would be another couple of days. The truth was the tables were NEVER in stock. On contacting them we paid an extra £30 to get a table that we were told was in stock and would be dispatched the same day with next day delivery. On checking with madfun the following day, it was still in their warehouse, and would go out shortly. Promising delivery on the 22nd or 24th Dec. it's now Boxing day! Well done for wrecking our 5 year old son's Christmas day, who now thinks Father Christmas doesn't love him and put him on the naughty list........... Morning of the 28th and it has just arrived. Delivery note stated that it was collected on the 21st. So the fault lies with the delivery company rather than with Madfun. Due to the delivery not being in time for Christmas, Madfun were good to their word and reimbursed half the original cost. Maybe they should look at a new haulage contractor..........
Graeme Thomson
Dec 26,2012Ordered an air hockey table for Christmas and they had stock problems with the item. They kept me informed of developments and told me when the stock had arrived from their suppliers and used an overnight delivery service to ensure I got the toy on Christmas Eve. It was nice to deal with a company that kept me informed without me having to ask and they also pulled out all the stops to ensure I got the toy before Christmas.
Carole Steele
Dec 23,2012I ordered a table top tennis table very late for Christmas delivery after being messed about for weeks by another company, so far I have received excellent service order late Tuesday night and it arrived yesterday, so my boys won't be disappointed. The box is quite weather damaged but that is a fault of the courier, I will put more feedback on when the item has been open and checked. But mad fun saved the day for us Carole steele
Neil Elsmore
Dec 18,2012Ordered folding snooker table and extra table tennis top on 4th December confirming with the order that these were Christmas Gifts. Order confirmed and tracking number issued and confirmed 2no packages had been dispatched. Items delivered on 11th December but main package was open and some of the contents appeared to be damaged and the 2nd package there was no sign of at all. Item was refused and delivery driver mentioned a new one would be dispatched immediately overnight. We contacted Madfun immediately to report the issues and they said the items would be dispatched straightaway. I called again next day to get an ETA on delivery as i had forgotten to ask and was told delivery would be by the end of the week. The end of the week came and went without any sign of the goods we ordered. I called again on Monday 17th to find out what was happening and was told this would be looked into and someone would get back to me. I waited until after lunchtime when i called again and was told that the snooker table would be dispatched (despite me being told it would be dispatched the week previous) but there was a problem with the table tennis top as this had been lost and there wasn't any others in stock and they were trying to trace it through the couriers. I was then informed that i couldn't be guaranteed delivery of all my items before Christmas leaving me having to cancel the order and source the items from elsewhere with a week left until Christmas! I now await to see if my refund is returned. Thanks Madfun for the experience it's certainly mad but not fun!
Linda Burgess
Aug 26,2012Was told 2/4 weeks for delivery, product arrived 3 months later, missing vital birthday. No contact from MadFun to advise. Had to do all the running ourselves. I believe that they knew that there will be delays when orders placed. Truck driver got my 11 yr old son to operate the tailgate lift whilst I was checking the order!! Don't be fed their bullsh*t shop elsewhere. Very disappointed with the customer service. Life is too short, don't waste your time.
Kelvin Fielding
Aug 02,2012Bought initialy some filters for our swimming pool but decided to get a better pump/filter so phoned them and received fantastic service. Based on the first experience i decided to order some chemicals and a few other bits for our pool. Delivery was next day and received some excellent advice which I hadn't got elsewhere. Would recommend and will be using again. First rate - welldone.
Andrew Richardson
Jun 26,2012I ordered a trampoline in February, was told it was out of stock but when it came back in I would receive my order - no problem so far. As time goes by I make a couple of phone calls to find out progress of my order, told Madfun was still waiting for the items to come in. Phoned this morning to say I've been waiting for four months now - was told it had been shipped on the 14th of this month - no-one had phoned to tell me. They looked into why I hadn't received it - but just said they would get another one sent out for tomorrow (I'm watching this space) I got no apology for the delay, in the past Madfun have provided an excellent service but on this occasion the poor quality of customer care has tainted the previous efforts. I will think twice about placing another order with them.
Samantha Knight
Jun 08,2012I did have a very good and helpful service when purchasing my trampoline. You did not have the one I wanted in stock and the girl I spoken to was great at finding me an alternative. I also wanted it quickly as it was my son's birthday the next day (Saturday) and as I lived nearby you kindly sorted out for me to collect the trampoline. My only disappointment was when we unpacked it there was one major part that would not fit. I called you on the Monday and was told that you would let me know when you could arrange for a new part to be sent. My only complaint was that I had to call at least 4 times to find out what the situation was even at 5 to 5 no one had called to let me know if a new part could be sent asap. With 4 kids eager to get on their new trampoline I just wanted to give them an answer as to when we would be able to finish putting it together. I think it would have been great if someone had just let me know what was happening and that I didn't have to chase them up and possibly a follow up call to see if the part had arrived and that all was ok (just a suggestion).
Des
May 28,2012I ordered an oval trampoline from the website and had a phone call the next day telling me it was out of stock. Initially disappointed as the reason I'd gone to MadFun was because this trampoline was showing in stock. Infuriating when websites advertise things that just aren't in stock. After that, however, they were excellent. Talked through what was in stock and my order was processed quickly enough for it to make that day's delivery and arrived the next day .. just in time. Not the best to start with but they dealt with it superbly and would definitely use them agagain.
Phil Wrigley
May 27,2012great service when ordering 20 trampoline springs... will be going back to them when more are needed. great to see them seeking true feedback via this site. well done. phil w
Michael Archibald
Apr 30,2012Ordered Shire 'Bunny' Playhouse on 15/04 and received order confirmation on 16/04 allowing me to select 30/04 as delivery date. Playhouse arrived at 8am this morning (following a call from delivery driver to tell me he'd be there in 15 mins) and all ok with actual playhouse but the optional window box I'd ordered was not included. As delivery is handled by Shire themselves I cannont fault madfun.co.uk and will use them in the future. Shire have apologised for omission and will be sending window box by FedEx.....now all I need is for the rain to stop so I can build it. Follow up - received call from delivery company on evening of 30/04 to tell me they'd found the window box on the lorry (it had become separated from rest of consignment) and would drop it off the next day. Window box delivered 01/05 as promised. So excellent service from madfun, shire and the delivery co. Overall excellent service.
craig
Mar 15,20121. 4 weeks and a phone call to prompt them and I finally received the one item I had ordered. 2. Item was delivered to my billing address NOT the delivery address! Very poor effort!.
Carole
Jan 21,2012Ordered the 10 x 7 yellow jumpking oval pod which was out of our price range, however Steve who I spoke with on the phone was most helpful and worked us out a good deal. We ordered this late Wednesday afternoon (wednesday before xmas) and it was delivered 5.00 on Thursday (day after). Delivery company cannot be rated as highly though as previously stated by other customers. We had one delivery man come with his son - the trampoline was in one really large and heavy box. He asked if I had a trolley, when answering no he advised me that if he might have to take it back as it was too heavy for him to get off the van-after sensing my blood boiling he managed to find a really old trolley with dodgey wheels and luckily it made it to the house. After xmas we put the trampoline up to discover a hole in the net. As soon as Madfun re-opened after xmas I rang them up and spoke to Lynsey who was most apolegetic and told me to email her a photo of the hole and she would ship another net out straight away(which she did). We didnt have to mess around packing the old one up to return, she said we could just dispose of it. We now have the new net on and all four of my children our loving it. It is a really well made trampoline and we are so pleased we opted fopr the oval and not the round as we have had 2/3 children on at a time and it does not draw them to the centre like the round ones and due to the shape it fits in our small garden quite nicely. So to summarise Excellent product and service Madfun, but your delivery service is the worst ever- show them the door and get a company that are actually able to deliver not just transport deliveries around-it would be ashame for such a polite and helpful firm to go under due to an incompetent delivery service!
Claire Jones
Jan 20,2012We bought a 15x10ft oval Jumpking trampoline. The ordering and delivery time was great and the product is brilliant. The only downside was the delivery itself. The trampoline was delivered in only 2 boxes by 1 driver on a van with no tail gate or delivery trolley. 1 box weighed 70kgs! I was fortunate that a had some very helpful workmen in the house at the time or the boxes would still be on the van now! There's no way 1 driver could lift 70kgs on his own.
V
Jan 13,2012We purchased the 17x14ft Oval Jumpking trampoline from Madfun. I spoke to Steve twice to arrange delivery around the Christmas period. The staff and Steve were fantastic, prompt service and great help. The Trampoline arrived and Steve e mailed us personally to check the service, I said a couple of the supplied plastic components had suffered damage. Steve assured me replacements without any further paperwork or contact the parts have arrived. We are thrilled with our purchase. I would not hesitate to recommend this company or the trampoline.
M Jarvis
Jan 01,2012After being promissed the missing row of players on the 3rd of January, we are now on the 11th and still waiting. The table football table is still standing in it's box, we're unable to use it as we are still missing one set of strikers. So disappointing as it was meant to be a Christmas present.
peter james
Dec 30,2011Delivery was not 3/5 days, had to contact company 10 days before delivery took place.No contact about delivery either by phone or email.I had to chase delivery.Sara at last did sort problem out as she promised.Unfortunetly item damaged no sign of this on package.My son will be contacting you upon your return in the New Year.Damage did not preclude my granchildren playing on the hockey table.I am sur e you will overcome this problem with out delay. regards Peter James
Chris Allen
Dec 30,2011Madfun staff very helpful, very pleased with Jumpking Trampoline and would use Madfun again.
Andy Lee
Dec 30,2011Excellent service. Had to phone to confirm delivery, freindly and helpful. Delivered early. Great service, would definitely recommend
Ravenshill, Racecourse Road, RH7 6PP, Dormansland, GB
http://madfun.co.uk
Peter Ilett
Dec 27,2012I ordered an air hockey table for delivery before Christmas which was delivered on Christmas Eve,all communication with Madfun was answered very fast with consignment note number and telephone number of courier being used who were also very helpful contacting the driver to give me an eta,it is refreshinhing to deal with people who are there to help you and not just take your money. Peter Ilett