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Reviews 668
Caroline
Mar 21,2021I spoke with Aaron, I’m waiting on some withdrawals. He confirmed all the verification checks were complete with that team and now my withdrawals will be processed on Monday as the payments team only work weekdays. I look forward to confirming this has happened tomorrow but they have been more than helpful. Thanks.
Kevin Murray
Mar 20,2021Terrible customer service cut me off eight times I’ve now been waiting 4 Days for a withdrawal to PayPal keep telling me what I want to hear and doing nothing to sort my withdrawal
Gavin O'Hare-Smith
Mar 20,2021I joined Mansion without fully reading the T+C. If you deposit using PayPal, then you don't get the free bets advertised. I didn't realise this and spent a while trying to get involved in a live chat. When Aaron finally answered he was kinda blunt with his reply. Probably bored of the same complaint. Steer clear and use one of the bigger names.
Andrew Warner
Mar 19,2021I didn't get my free bets and the live chat doesn't work they don't answer the phone and email. It's impossible to speak to anyone. Wish I'd never set up this account. Absolutely useless
Mac
Mar 19,2021I have had no problems at all with them. Opened the account for Cheltenham for the free bet offers and have had my winnings paid out within 2 days. Really impressed so far.
KJ Devine
Mar 19,2021Awful company, signed up and done the promo offer, received an email a week or so later saying they were revoking my right to promotions and free bets. Great way to lose a customer, well done.
Zoe Bryan
Mar 19,2021Awful company. Avoid. Verging on con artists
Adam
Mar 19,2021Wish I had looked at reviews before. Have 9 other accounts and never had any issues. Deposited £20 documents should been verified 3 days ago, can’t get money out. Live chat does not work, phone call listen to music for 4 mins then get cut off, sent 4 emails without any reply apart from auto reply to say it was there, now can’t even log 9nto account says contact customer service and yesterday about 1/2 hour from first race had a percentage book of over 200%, no wonder they could offer you winnings if horse finished second, prices were bigger without the favourite
Stuart
Mar 19,2021Scammers still at it I see. Posting themselves 5 star reviews when all the rest are 1 star. I’ve reported mansion bet to the UK gambling commission. Don’t give these crooks your money guys. Absolute cowboys
Cavan
Mar 19,2021Opened an account deposited and withdrew straight away so far so good 👍
Cavan
Mar 19,2021When you're on the site the selections aren't too bad..the problem is actually getting on the site, it constantly crashes which is a complete pain when you're trying to get an accumulator together. Customer services is pretty much non existent. They do not reply to emails and live chat is a joke.as I was on it for 3 hours with no response. Plenty of other sites to use.
Mark Wilson
Mar 19,2021So I sent an email three days ago and have still had no reply. So I went into live chat two days ago about a £20 deposit that didn’t credit my account. Apparently there was a bet reversal that I didn’t get notified about that put my balance on -£40. Even though my account was showing as £0. I have been told that my account is now on -£20 and all the free bets I have accumulated is on hold. As I see that, you have basically just stolen my money off me. You didn’t even give me a heads up what was going on. So anyway, your team on live chat (after waiting for 20 minutes) told me they would have to forward the query to the security team and to come back on live chat today. So I come back on today to be told by the man I was talking to (Adam), that they had a reply and he would just have to talk to his manager first. 40 minutes later (with the odd “I will have an answer shortly, please be patient” message, the chat just ends. An email, one hour on live chat, £20 stolen from me, my free bets frozen, and my account in arrears later and I still have no answer. I use you all the time. Until this is sorted and some sort of compensation given, i won’t be using you again. This message will also be copied onto trust pilot too if not sorted tonight. Username is efcuk1878. EDIT: so they have replied below saying all is sorted. No it’s not. Still no reply from complaints department after nearly 2 weeks and 2 emails. Also, they kept the £20 they stole off me. The “closure” they are talking about is the fact they took my account off hold and let me use my free bets!!! Obviously they wanted to try and get me depositing again. Also, they didn’t contact me. I was on live chat trying to contact them for literally hours!! Shame I can’t reply to their response on here!
Garreth Gaydon
Mar 18,2021Signed up as they sent me a bonus offer, accepted the bonus and then they sent me an email that I was no longer eligible for bonus offers as I used the bonus offer??? A lot better bookmakers out there
Eddie Brown
Mar 18,2021I asked them about an offer in a chat conversation and instead of replying they banned me from any offers in an email!!!!!
Tim Herbert
Mar 18,2021Dreadful company. Don’t honour offers properly. Don’t reply to messages. Why are these people still in business?
Nerea Osoro
Mar 18,2021Stole my winnings and banned me within 24 hours just because I dared to win with my free bet, no way to contact them and no replies, their odds are laughable too, avoid.
Jack Sandy
Mar 18,2021I have had no problem with mansion bet I opened account yesterday for Cheltenham had a couple of winners including my free bets was paid out within hours. Excellent experience in my opinion 👍. The desktop site need improving with some speed but that is it great place form me to bet from now on
Hayley
Mar 17,2021Limited me to £20 max winnings after winning £28 on my first bet £10 bet. Banned me from promotions as I backed 2 horses in the same race with free bets, during Cheltenham, in a big field. Pathetic. Never had any issues trying new bookies out elsewhere
John Stewart
Mar 17,2021Absolute shambles of a company please stay clear up on settlement of my bet none of my free bets were activated tried for four hours to get a hold of them on live chat no1 ever answered tried calling and after three mins on hold each time the phone call cuts off cowboy company
732 Europort , GX11 1AA, , GI
http://www.mansionbet.com
Mr Michael Smith
Mar 22,2021Lot of bad reviews but they have absolutely fine. I had to chase one withdrawal but have since had it paid same day. No problems for me.