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Reviews 204
Beerdrinking Ninja
May 29,2024Great service again. Had the misfortune to need a new tyre twice but they even managed to repair one. If you are near Basingstoke definitely use these guys.
Linda Stevens
May 23,2024Merit tyres Andover New tyres are now filled with nitrogen not air because it costs more oops no it’s safer!!!! That’s put into formula 1 tyres I have a1.4 Vauxhall corsa
Bethany Clark
Apr 20,2024My car had started making awful roaring sounds. I booked it in the Sunbury branch to figure out the problem- I knew it was the exhaust but unsure what part. The guy told me it was my catalytic converter and it had a hole, but unfortunately they don’t fix it because they don’t have the facilities. I asked if any of their branches fix them. I was told no. A week later, my car is suddenly shuddering when idle or in traffic, at lights etc and cutting out while I’m driving. I called the Chertsey branch and explained it all to them, who got me booked in the next day. I drop it off and within half an hour they’ve called me and explained yes it’s my Catalytic converter, and it would cost £347 to get fixed, but was promised it would be done that day. I said go for it. They had the car the whole day and then at 15:45 called me saying the part hadn’t arrived and it wouldn’t be fixed till the following day. I got frustrated with the guy on the phone as I was promised it would be done that day and I needed my car. He said there was nothing he could do. I asked would they pay for my taxi fares that I’d now have to pay out. They said no. I asked due to the inconvenience would they knock a bit off the price. They said no. I was told it’s basically tough. We ended the call and then 5 minutes later, I get a call back and magically the part had just arrived and they could get the car fixed for me today. Well done then I guess. I picked the car up, and was given my receipt and the work that had been done. They’d see my exhaust cover was loose but hadn’t told me, not fixed it or offered to and just noted it on the paper and left it at that. Upon driving my car home, turns out the shaking and cutting out was still happening. I called them and asked why. He said ‘oh dunno. We assumed it was the Catalytic converter. Bring it back tomorrow and we can check it over.’ This should have been done when I dropped it off and they repaired it! They should have checked ALL issued I raised were seen to and advised/fixed as necessary. I will be raising an official complaint and taking it further should I need to.
Martin
Mar 27,2024My wife went to the Purley branch as the front wheel on her Audi needed re-balancing, they told her she needed the tracking and full geometry set up and that it would cost £125+vat. We explained that it was only a wheel balancing issue which was noticeable on the motorway, they then told her they couldn't re/balance the front wheel and that she needed two new tyres, the front has 3-4mm tread remaining and the rear has 4-5mm of tread remaining!! They were clearly trying to take advantage of a lady customer and charge for work and items that were not required. We took the car to another garage who rebalanced the front wheel as required. Very unprofessional and extremely unethical business practice, have to question how many other unsuspecting customers are they ripping off??!
Vince M D
Mar 23,2024Excellent service from the Bagshot branch, from the initial phone call to the fitting of tyres, called when car ready for collection. Tom was excellent very friendly and helpful, informed me of all the services they offer, he is a credit to your business.
Miroslav Busa
Mar 13,2024Went to the Hook branch with a puncture . Had a temporary fix done a day before, so I decided to go to Hook , because I live close by. I dropped my car off early morning. Around 12pm had a call, that my car is ready. Went to pick it up, they said it’s all done! After I drove home I checked the tire and noticed Iam still loosing pressure. Went back straight away. Half way I had a call from them , they are apologising but my car was not done , they messed up. Lucky for me , I live 5min away , if it was a longer drive , could have end up a lot worse, even have an accident. When I got back told me they will do it straight away. So I was waiting there around half hour. It’s all done they said . At the end of the day I found out my tire was flat again. The next day I called I different company, they fixed it in 20 min without problem. It turned out they haven’t even touched my tire, still had the temporary fix in it . Well done guys!!!
Graham Smith
Feb 08,2024Bad experience at the Little Chalfont branch. Having paid £20 for a headlight bulb replacement and advised it was fully working it was discovered later that it wasn’t. On returning was advised it was a wiring issue and it needed a full replacement at a cost of £325. The car was then taken to a car repair garage that had recently completed the MOT when everything was in order and seeking a second opinion. On checking they confirmed the wiring was 100% ok and the fault was the alleged replacement bulb was broken. It seems a broken bulb was used so certainly not checked as working, if indeed it had even been replaced. This certainly smacks of trying to up the anti on a small job to an unsuspecting customer. The area Director was initially even reluctant to reimburse any out of pocket expenses incurred over and above the refund for the ineffective job undertaken. He did finally agree to cover the replacement elsewhere. That offer should have been the starting point as a gesture of good will and service. Far from happy and that’s two family cars not using Metityre again. I can’t put this down to an honest error.
Robert
Jan 28,2024Sunbury Branch allowed me to drive off without putting all the bolts back on my tyre, only one was left in. Only found out after 2 weeks at my MOT, I'm lucky I didn't have a serious accident. I'm furious with them. I will never go back there again, can't trust them.
Tracy
Jan 27,2024Took car in to have lower arms to wheels replaced. A week later brake fluid warning came up. Topped this up and same thing happened. Took it to a mechanic who said the brake fluid pipe had been damaged and every time I braked the fluid was coming out. No one else had touched my car. Called manager at Wallington branch and told him what had happened. No one has come back to me and this could have put me in a dangerous situation. I also took my car there early December for a slow puncture. Was told I needed a new tyre but the locking wheel nut was broke (they were the last ones to use it). Had to get the bolt welded off at extra cost at another garage. Went back and was told I needed another front tyre so back I went to get the 2nd bolt welded off & ordered a new locking nut to change the back 2 for normal bolts. I was told the locking wheel nut could have eroded in the cold weather. Have just read a previous review where this happened to a gentleman at another branch. I was told at the time there was no way they could have broken it but now not so sure. Will never take my car there ever again!
Rebecca Gibson
Jan 20,2024Amazing service at the Chertsey branch. I called up and i got a same day appt, was so easy and Steve was incredibly helpful and knowledgeable. Will be using these guys going forward!
Neil Macdonald
Dec 31,2023I have used Merit Tyres for years now and always found them to be honest and very competent. This was confirmed today, when I needed a tyre checked out - having received a little damage. The tyre was assessed and the good news given that no new tyre required. Another example of their honest advice
Jim Heavey
Dec 23,2023I am there now. Been waiting 2 and a half hours in Southfields. They are standing around talking The whole place is a shambles It used to be well run I will never return to this branch
Lynda Simpson
Dec 15,2023Excellent, fast, polite, reassuring service today, sincere thanks. I called in on the off chance having something stuck in my tyre and was back on the road in 10 minutes at no charge.
CustomerDanieLee
Nov 29,2023Very good service. Thank you Daniel Lee
S Kimber
Nov 27,2023I arrived on time for my appointment at Hook to fit 2 front tyres , was told they were running late said I would wait . After waiting for a while a gentleman appeared and said that they had broken my locking nut whilst removing the second tyre . I was given the broken locking nut and told a man down the road could remove the part of the nut wedged inside . I was told they could do the other tyre when “I”had removed the broken nut. I paid for the 1 tyre and left feeling upset only to find I had driven home with 3 nuts in my tyre. The next day still feeling upset and only 3 nuts in my tyre I had to drive to find the man “down the road “ to sort out locking nut and remove the broken nut on my wheel. Once I had done this I returned to merityre and waited for them to fit my second tyre , once done I was given the bill after explaining all the issues I had had with broken nuts etc I was given a £15 discount . On arriving home I found I only had 3 nuts in both front tyres and 1 of the dust caps was missing . I had to order new nuts for my front tyres, I could not afford locking nuts as I’m 70 years old and live on my pension. I still feel upset about the whole experience and service I received.
Carole Warren
Nov 18,2023Bookham branch... worse customer service ever. Booked tyre on line, chose AM slot, when I arrived at 9am was told it would be a few hours as they had a walk in for 4 types in front of me. So what is the point of booking a slot in advance then? Guy was abrupt with me a single woman, I had to wait at the location until they were ready as I don't live locally, shocking service... Will never go there again and will make sure I leave this review on as many sites as possible
Deeker
Nov 17,2023The good part Chose and booked tyres on the Merityre website. Simple process and chose AM slot for fitting The bad part Turned up at 9am on morning of fitting at Wantage. Was told it would be 4-6 hours. I explained that I’d booked an AM fitting and was told “you just join the list, as we’ve had lots of walk ins this morning and they were here before you” But you knew I was coming I said, as I’ve booked and paid already, doesn’t matter was the reply I then suggested that I come back at the end of the day and was told it probably would not get done, as there would be more walk ins before me I tried to explain that they knew I was coming and had already paid, so surely I must get some sort of priority over walk ins - no was the reply, first come first served In the end I cancelled the order and went elsewhere Speaking to customer service to cancel the order, it was obvious this was not something new to them, they were very apologetic and realised they have a problem The worst thing was the attitude of staff at the centre, really didn’t care and couldn’t even see there was an issue Update Got an email reply from their director Dene They will look into this “good to have issue” So basically they take your money online, agree to a am or pm appointment, then class it as good to have. No accountability to their commitment at all It’s obvious the problems start at the top of this company with an attitude like that
kevin bailey
Oct 20,2023visited leatherhead branch, great lads and service.
Mr Ernie Remnant
Oct 12,2023My Suzuki Splash went into Merit tyres Andover for mot It failed and I booked it in for repair and retest Absolutely the best service I have received Car in at 8.30am they phoned me at 11.30am to give me the price of repairs Phoned me at 4.40pm to say all good and ready to collect The cost was very reasonable including labour Will be taking wife’s Citroen infor mot end of October Will happily recommend to my Family and friends Thank you Ernie
John Thorpe
May 30,2024Had an enforced stop at Merityre in Thame enroute to the Midlands on 20th May from the south coast with a slow puncture. They sorted to problem and repaired the puncture with the minimum of fuss. We were on our way again within 40 mins. Excellent service, very friendly and helpful staff - they even let us eat our packed lunch in the waiting room!