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Reviews 204
John Chadwick
Sep 15,2021I have been using Merityre in Little Chalfont for years and they have always been friendly, efficient and value for money. Where necessary, they will go the extra mile.
Chris Puleston
Sep 11,2021I use the Southfields branch and I would just like to thank Scott and the team for all their fine work on my Fiat 500 and Ford Focus, always a offer of basic to better tyres for me to chose and fitted quickly and efficiently. Also I recommend sneaking off to Olly’s cafe for a breakfast bap and cup of tea whilst you wait.
Paul
Sep 01,2021Price changed from £64 a tyre over the phone to £90 a tyre when I got there, they said they’d misquoted over phone, then wanted to charge me £10 a wheel to remove the locking nuts even though I had the key in the car and I used it many times, they said the key was worn and didn’t want to use it. I ended up with budget tyres, slightly over priced as well. I would never use them again and recommend people use an independent tyre supplier. I was a tyre fitter 30 years ago in a big chain, and looks like the same crap service still exists as our managers did then.
Mark
Aug 19,2021I use Merit Tyre in Chertsey. Puncture in front wheel. At my last service main dealer told me that two front tyres would need replacing shortly. Checked with Merit who said there was no issue with the tyres and sorted out my puncture. They are what I want from a company - friendly. professional and honest!
Protect Power Systems Ltd
Aug 13,2021Bad experience was left waiting around for ages then when i thought something was going to be done it wasent, totally frustrating.
Phil
Aug 13,2021I got a flat tyre and was on the back of a recovery vehicle. I rang ahead at a few garages to see if they could fit me in on the day to get a new tyre and Merityre was the only garage that were welcoming and told me to just come down and they will get it sorted. Garage and staff are well presented and put a new tyre on within the hour. Very happy customer and well come back again for further services and work on my car. Thank you very much.
Claire Acfield
Jul 31,2021A warning light was showing in my car that the tyre pressure was low so I popped in to the Hook branch on the off-chance that someone could take a look. The member of staff I spoke to was polite and efficient, he checked my tyres straight away, gave me some advice and charged nothing. I will definitely be back when I need to order new tyres.
Nick
Jul 28,2021Woking Branch. Extremely poor customer service on recent visit. Spent a lot of money over the years at the branch but never again.
michael wilson
May 22,2021Merityre Purley On Thames. These guys go Above and Beyond. I have been going here for the last couple of years. Staff are always courteous, polite and know their stuff. I had some issues with Tracking/ Alignment/ Balancing, on my VW campervan, and I told by the Manager to take the vehicle back for further works and they charged me minimal amount with the forefront of getting the job done and ensuring I was happy with the end result. Thanks again, and I'll be back for more tyres when I need them.
Kit
Apr 13,2021I’ve been using Merityre for several years now, taking both our cars to be re-shod on a regular basis. I’m unsure about the manager, who it seems can never be bothered to smile, however, the forecourt team at Purley on Thames are exceptionally customer service orientated, especially ’Dave’, and the young lady who replaced a faulty valve. Friendly, professional and efficient!
AS
Mar 06,2021Excellent, excellent, excellent! They replaced my tyre valve within a few minutes and were very polite and courteous throughout. I highly recommend them, and am now going to be a regular customer :-)
Kira
Jan 25,2021Nearly 2 hours to fit 2 tyres... Staff seemed to be more focused on smoking cigarettes. Will NOT be coming here again - disappointing, slow service & poor staff attitude.
Sara
Jan 15,2021Amazing service. I rang Merityre when my wheel locking nut had issues - they advised a specialist whom i then used. When i subsequently needed a part for the wheel - from ringing Merityre to them ordering over the phone and then them calling me and fitting it...1 hour! That is local service for you.
Steven
Nov 25,2020The staff at Meirtyre Sunbury were excellent this morning, polite, chatty and friendly, well done guys. Dave Smith
Daniel Streather
Nov 16,2020I am sure, reading the reviews, that Merityre is a fine and well run company, with customer satisfaction as part of their company ethos. However, it is because I am sure they have customer satisfaction at their hearts that I report the following in the hope that remedial action is taken. On friday last (Yes, the 13th!) I suffered a burst tyre passing over a pothole on Petersfield Causeway. half a mile away, at the bottom of the causeway is a Merityre outlet. I gratefully limped on to their forecourt at twenty past five, it was dark, wet and miserable. Entering into the shop area I was met by a very pleasant, well mannered young man, who listened to my tale of woe. Merityre Petersfield closes at 6 o' clock. The young man informed me that they had two to do but that somehow he would get me done, this, considering that I had not of course been in a position to arrange an appointment, was very welcome news. At this point the duty manager entered and ascertained what was going on, took over from the lad and priced up my tire (£20 over the top but that is another story). He then instructed me to be on the forecourt at 8:30 the following morning! I pointed out that my car was on the forecourt, with a badly shredded front tyre. No matter, he was not going to let it be done and that was that. I avoid confrontation and was forced to limp home (another mile, on 3 tyres and a rim. Fortunately, inspection reveals no damage to the rim. So, to the lad who tried to help me and in the true spirit of customer service. my genuine thanks, you tried to do the right thing. To the "Jobsworth duty manager" In my humble opinion, you have much to learn, lets just say that a similar thing happened, at this time of year to Mary and Joseph - "No room at the Inn".
customer
Nov 12,2020Visited the Little Chalfont Branch today - they were excellent, helpful, nothing too much trouble and the cost was negligible. Awesome experience...
Jonathan Vickers
Nov 02,2020Pretty pleased with my visit today. Battery checked OK but getting near the end of its life. New batt fitted after an extensive wait (which I had hoped to avoid). Apparently I was 'in a queue'. So 1star knocked off for indifferent customer communication; otherwise I would recommend -decent pricing too.
Paul Zagar
Oct 27,2020Visited Merityre in Chertsey to get two new front tyres and to check wheel alignment on my wife's car, the service there is excellent. I have used them before but had to leave a review this time, as literally all the staff were so friendly, professional and polite. They advised within 30 seconds which tyres we needed, offered all price range alternatives, plus they said they will perform the free wheel alignment check too. The tyres were done within 20-25 minutes. The wheel alignment within another 10-15 minutes. An all around quick & brilliant service, we will always go back there.
Spencer Cleary
Oct 13,2020I have been using Merityre for years and can honestly say they are a real good bunch. I typically use the Andover and Basingstoke branches depending on who has what I need in. But they can get tyres to either branch the next day if needed. I recently had 2 new tyres fitted along with a new battery and 4 wheel aligment. I dropped the car off to them and they called me when it was ready. Excellent service and friendly staff and also very competitive. Also, they don't treat everyone like morons and only do the work that needs doing, unlike some other outfits out there that you hear horror stories about.
Morris Schwartz
Sep 23,2021over the internet, I purchased 2 Michelin tyres for my Kia Proceed GT From the Purley branch. I chose merit tyres not on price alone, but because they included a FREE wheel ALIGNMENT CHECK.Overall price was competitive. Initially all ok with tyre fitting. Then a young employee advised me that no wheel alignment could be done because my car was not on their system - he said I had a new model not yet on their system and would need to go to Kia to get the job done. I asked to see the manager. To be fair - he sorted the problem out . The young employee - had got it wrong - as I understood. NEXT the alignment check was carried out and I was advised there were problems - which they could fix - a a price 0f £88 (4 wheels). BUYER BEWARE - FRRE ALIGNMENT CHECK IS JUST THAT A CHECK. i declined the offer and had alignment elsewhere - at a significantly lower price.