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Reviews 204
Kirsty Evans
Mar 29,2022I was so impressed with the service at the Sunbury site. Hayden was super helpful, efficient and went above and beyond to help me replace my front 2 tyres, at an affordable price, in the quickest time. They show exceptional customer care and I’m very grateful for Hayden and his team. Thank you boys! You’re legends.
Tom Hilton
Mar 17,2022Took my car in to Marlow Tuesday to fit 2 front tyres, arranged through Black Circles. Said my tracking needed doing, cost almost £90. Following day had service and MOT. Discovered car not steering straight, steering wheel off centre. They fixed it when I went back. No offer of compensation. So steering worse after, than before it went in. Just a question: Because they make less on Black Circle is tracking a way of compensating? May have been just a bad day but won’t be going back.
Eve Franks
Mar 04,2022Went into Merityre in Hook this morning after recommendation from my dad. Barry, the manager has always been very professional and helpful. Today, I was served by Simon. He was very kind and helpful as this was my first time needing a repair. Excellent service and got a real good deal. Would recommend to anyone and will go back there again.
Rebecca Hubbockss
Feb 22,2022rude awful customer service absolutely disgusting they way they speak to customers awful damaged the car! They are all So rude and no matters!
PETE
Feb 04,2022Have used their Marlow branch for many years. They consistently provide a professional & friendly service . Even though a 20 journey, I would rather use them instead of local fitters which sums up my view of this company . Keep up the good work Marlow ! Thanks
Gemma Dobing
Jan 31,2022My daughter took her car to the Basingstoke branch as had a slow puncture, when she went to collect her car it would not start,it had started fine that morning, one of the workers came out and was so rude to her, made her feel really intimidated and talked to her like she knew nothing,he made it such an effort to help her, this was her first experience with her car and has totally put her off, if you are a young woman I would NOT recommend going here!
Jazzie
Jan 24,2022Took a wheel in with a slow puncture. They checked it and found no hole. Refitted and resealed the tyre and checked it again. Collected next day and no problem No charge. Excellent service
Danni D
Jan 20,2022I told the mechanic I wanted the steering wheel straightened and a full front and rear wheel alignment done. Wheel alignment was done I took it for a drive and it was worse than when it started. Driving straight the steering wheel was now aligned to the right not to the left. The steering was pulling to the left still. They said the back wheels had a negligible effect so didn’t need doing. The front was aligned aparently but still pulling to the left. I’m confused.com
Grey Hawk
Jan 14,2022Thame branch told me I need a new tyre because of a slow puncture without even looking at the tyre. The screw in my tyre was slightly off the centre off the tread, well within the 70% recommended ‘T’ repair area. I said are you sure it’s not reparable, guy then looked at the tyre, not the area with the screw and said yes you need a new tyre. Then proceeded to order a tyre, not ask me, not confirm any price or what type of tyre and said he’d call me tomorrow. No call whatsoever. I then went to Kwikfit who repaired the tyre within 50 mins for NO CHARGE and guaranteed the repair for the remainder of the tyres life! Avoid Merityre at ALL costs, complete scammers. Edit - response to reply Please don’t try to hide behind the ‘safety’ card as a reason to tell a customer to spend (what I now find out was going to be approx) £200 on a new tyre without even inspecting the old one! Terrible company and bad response from a manager. Avoid this place.
Pete Goldsmith
Jan 08,2022Great service, really helpful and made what could have been a very frustrating afternoon extremely hassle free! Also I felt the price for the service was really good. Tom was excellent - thank you.
Kevin Dixon
Jan 06,2022Kingston on Thames branch. As my last visit on the 17th November for my MOT (see feedback) the service yesterday & today for my Sons & wife's MOT was as good as last time, in fact better then last time as were small issues with both cars but Liam the manager sorted them with no fuss. One car needed a diagnostic test which they can do there & then, the other a new windscreen wiper which was ordered there & then. Both cars now have an MOT. Thanks Kevin Dixon
S Bannon
Dec 11,2021My exhaust had fallen off of my car on Monday and was resting on the axil. I called Merityre on Monday 06/12/2021 due to it being the cheaper option than others in the area and with a 10% discount offer online I decided to go with them to fit a new exhaust. I dropped it off Monday night and got a call the next afternoon saying it was ready to pick up. They greeted me at the front desk and let me know they had an issue getting the exhaust off as they had to cut a part of it out, which may have caused an issue but hopefully it should be fine, if not give them a callback. I was running late for work so paid and left. When I started up the car I noticed the engine light had come on which wasn't when I dropped the car off. Unfortunately due to being so late for work, I decided to go home and let my parent know and for them to call back so I could continue work. We called them back and they said to bring it back in which we did. They then confirmed that the issue was the Bank 1 sensor and that it would be £40 to fix. I decided to do it, although was not happy I was expected to pay when they had previously admitted they may have caused an issue and then after visiting them I had an issue that was not there before. We agreed on Tuesday (07/12) to go down Saturday (11/12) to get it done when we were next free which they agreed to. Come today, we went down at 9 am to drop it off and were told it would be ready by 10:30. At 10:30 we receive a call from the garage informing us that they don't have a crucial tool to be able to replace the sensor so they are sending someone out to Hazlemere to pick it up. I don't understand why they did not have this ready when they were aware they would need it from Tuesday and knew what model car I had. I also don't understand how they only came to realise this at the time they were meant to have finished the job. We ended up waiting an additional 2 hours and 45 minutes for them to get the tool and replace the sensor. We had to reschedule our entire day due to this - I understand sometimes these things happen but it was a tool they should have had in the first place and felt like they were just disrespecting our time. It was my first time using Merityre and will definitely be my last, this has caused a loss in time and additional money over something that should have been quite simple to replace.
Kathleen Elizabeth
Dec 07,2021Last night on a freezing cold and wet evening, I limped into Merit Tyres in Kingston with a flat tyre just as the guys were getting ready to go home. Not a problem, “swing it into bay 1 and we’ll have a look for you.” Within half an hour I was on my way with my tyre repaired. Thank you guys and special thanks to the newest recruit whose name I didn’t get. Hope your dinner wasn’t spoilt because I made you late.
Kevin Dixon
Nov 17,2021Was welcomed with a hello & a warm smile by Liam at the Kingston on Thames branch. Waiting room clean, tidy & warm. MOT was started on the dot & finished in good time. Was impressed with the service . Kevin
Dan Barton
Nov 10,2021I visited your wallington branch yesterday for mot was very polite friendly called me to say they had a cancellation and did I want to visit earlier witch I did. Steve and his team very friendly n nice to talk to
JOHN REILLY
Nov 10,2021For some female drivers entering what may be considered a strongly male environment can be rather uncomfortable. My wife genuinely finds visits to garages/mechanics somewhat difficult but she went to the Wallington branch today needing two tyres replaced. She found the attitude of the staff member on the front desk to be exceptionally unhelpful. To be frequently referred to as “love” and made to feel stupid or inadequate is not acceptable. My wife felt that the answers she received to her questions were deliberately short, blunt, patronising and only intended to move her on. It is disappointing, in the 21st century, to see some companies and some staff make little or no attempt to be welcoming, understanding and inclusive. For a female customer to walk away upset and feel that she would not have been spoken to like that, if she had been a man, is quite frankly disgusting. What a truly awful experience to give a female customer.
Garry Ok
Oct 29,2021Chertsey Branch 27.10.21 I arrived at 5:30 pm and a sign outside indicated that they shut at 6 pm. The receptionist was out the back smoking a cigarette, he was in no hurry to attend to me. Eventually he arrived and I explained that I needed a flat tyre repaired or replaced. He went back into the workshop shutting the door behind him and returned explaining that they still had another tyre to do and that they wouldn’t be able to fit me in as they shut at 6. He suggested I return at 08:30 the next day and he’ll try to fit me in then, obviously missing the concept of a flat tyre. I went outside and replaced the flat tyre with the spare myself. The guys on site had locked up and left by 5:50pm. I have used Merityre ( Sunbury branch) for years. Not anymore
Paul Robinson
Oct 09,2021Ordered two tyres this last Thursday in person, booked in for fitting the following afternoon.l duly arrived only to be told that they were backed up and they weren't likely to be fitted that afternoon. It was then suggested that if I came back for 8.30 this morning (Saturday) they would be fitted promptly. I was there for 8.15am along with about four other customers, in fairness to the guy behind the counter dealt with us all in a polite and speedy manor. Unfortunately he seemed to be hindered by a chaotic ordering and booking system which left at least one customer with no tyre to fit to his car. My tyres were fitted within 3/4 of an hour which was ok by me given the number of customers but when I got home I noticed that the paint on one of the rims had been badly chip which will require repainting. The fitter would of known this but nothing was said. Not good enough at all, I will not be using Merityre again and will warn other potential customers. The wheel damage issue has now been resolved to my satisfaction with thanks to Dene Arnold at Merityre who handled my complaint in a professional and speedy manner.
Liz Wheeler
Sep 29,2021Had an appointment a 2pm for 2 tyres. Couldn’t find my booking and it’s now gone 3.30pm and I’m still waiting. Tyres are being done but a very long wait considering it was pre booked last week. Staff are polite and helpful but not very efficient time wise
Mr Fry
Mar 31,20222 rear tyres required. Firstly wrong tyres fitted, these removed and correct fitted. Took car for MOT, FAILED!! 1 tyre fitted wrong way round.!!! Tyre clearly labeled inner and outer. Yet still fitted wrongly. No apology given or offer to do MOT. Won’t be back there again….ever!!