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Reviews 717
Olivia
Nov 08,2024Thank you to Aleksandra and the crew at My 1ST Years customer service is second to none. The team are so professional and efficient. And of course the gift was beautiful.
ELIZABETH
Nov 08,2024I had an outstanding experience with Aleksandr. She was attentive, professional, and genuinely focused on resolving my issue. Thank you Aleksandra for making the process so easy and enjoyable—your commitment to great service really shines
Vicky Francis
Nov 06,2024Dorota was very helpful, resolved my issue promptly
Nicola Beechgood
Nov 06,2024Had a great experience with customer service melojene was very helpful thankyou x
Tommi
Nov 05,2024Parcel was left outside on a main road and stolen, company didn’t wanna do anything to help. Told me to report it to the police
Terry Candler DSC Supplies Ltd
Nov 04,2024Dear Sirs, many thanks for such a incredible service , I can't believe how quickly I received it I am blown away, the pink fleece robe looks lovely it's going to be a lovely surprise for the little baby girl, I certainly will be using you again and will be recommending you to my friends and family, once again a BIG thank you, kind regards Terry
Miss C Austin
Nov 04,2024Fantastic customer service from the team at My 1st Years! I recently purchased a lovely personalised item, but unfortunately the gift box it comes in has arrived damaged. I reached out to the team and was helped by Dorota who picked up my issue quickly and issued out a replacement gift box within days. Really grateful for Dorota’s help and speedy resolution - will definitely be ordering from here again!!
Jay
Nov 04,2024Had an excellent experience. Special thanks to Dorota, for her swift and supportive responses. I would highly recommend this company. Thank you!
Carla Plowman
Nov 02,2024Always order from here but this time I ordered gifts and the courier left them on my door step and someone has taken personalised kids toys my 1st years won't do anything about it other then tell me to contact the police which it's wasting time as states on the Internet its down to the company to rectify this I'm absolutely furious that this isn't being dealt with accordingly when this isn't even my fault!
Kate Richardson
Nov 02,2024I ordered an item but I made a mistake when personalising the item, I emailed and Dorota responded almost immediately to say it had been rectified. She also explained that on the shipping email it would still have the original personalisation on but reassured me that this would still have the altered name on the gift when it arrived. Excellent customer service thank you!
Ann Hamill
Nov 01,2024After a query, I dealt with Ewelina who was friendly, very professional & extremely helpful. I have bought several items in the past from My 1st Years and have been delighted with all of them. This time I purchased the lovely little wooden caterpillar for my new grand-niece. It looks great. Unfortunately, the lovely box was torn. I contacted the company. Ewelina offered to send me a replacement box, free of charge, by Express delivery. It arrived today in time for me to go to visit the baby. An absolutely first class customer service experience with Ewelina at ‘My 1st Years’. I will certainly use them again.
Thea Markiewicz
Nov 01,2024I bought a bag for my daughter but sadly the netting where her bottle goes had a hole - I got in touch and Dorota was amazing, so helpful & had me a replacement out within 48 hours. Couldn’t fault the customer service, best customer service I’ve ever received
Sam Mudge
Nov 01,2024Great service and delivery special thanks to Dorota! 5 Stars!
Dina DODHY
Nov 01,2024I love My1st Years’ items. They’ve a great selection and I always choose to personalise the items I buy. All of their items are boxed beautifully and can be customised for that extra special touch. Their customer support team are always responsive and super helpful. Aleksandra recently helped me out with a query that I had and resolved it really quickly, ensuring I was updated, which I really appreciated. Would highly recommend and will definitely keep returning when I need to buy something special for my friends’ children.
Jayne Gordon
Oct 31,2024Would NOT use again and would NOT recommend to others! Got name train as a newborn gift , looked beautiful but wood snapped when 11th old playing with it …. Very dangerous with splinted wood. Contacted customer service , said there was nothing they could do as purchased 11th ago …. Offered me £10 credit - I was just looking 1 replacement carriage and would you as an ornament and not risk baby playing with it again!
Ekta
Oct 31,2024Wonderful personalised wooden gift for a 1 year old. Customer service was fantastic. I was worried when I saw the gift box was ripped but after sending photos to the company they swiftly sent me through another with speedy delivery free of charge. Highly impressed so wanted to send you all a great review and tell people that you really are fantastic. Personal thanks to Ewelina who dealt with my problem so quickly and kindly. Thank you team Ekta.
Customer
Oct 29,2024Great service today from Alexsandra! After forgetting to add a gift message when I placed my order Alexsandra added my message the following morning. She was very helpful and nothing was too much trouble! Thank you!
T.
Oct 29,2024Excellent customer service from Shannon and Geraldine. I have contacted them regarding about faulty product. They replied less than an hour and send me the barcode for return faulty item then next day my replacement has dispatched. Can’t wait for it.
Daisy
Oct 29,2024Amazing website such lovely items! After having an issue with a confirmation email not coming through melojean helped me very quickly and was great! Highly recommend
Anastasia Edjourian
Nov 08,2024I received a very quick response from Dorota who resolved the issue straight away.