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Reviews 717
Daz O
Oct 26,2024Geraldine really helped me to solve an issue. I could not ask for better assistance
Halima Gunn
Oct 26,2024After contacting customer service about a faulty latch on my grandsons scooter purchased 18th months ago, I was asked to email over my concern with a photo of the fault attached, which I did that day. I was pleasantly surprised to get a response the following day from Aleksandra, a member of the management team. From start to finish Aleksandra was very professional & extremely helpful. I was offered a replacement scooter for my grandson, no questions asked. This was then sent out the same day using their express delivery service. An absolutely first class customer service experience from Alexsandra at ‘My 1st Years’
John Purton
Oct 25,2024My goods arrived damaged with only 4 days to go til my grandson's birthday. My first contact was with Shannon from the management team - the rest was a breeze. The replacement arrived this morning - his birthday is tomorrow. Excellent service.
Danielle Archer
Oct 23,2024Seems my 1st years, aren't listening to customers judging by other reviews. Giftbox came all damaged. Contacted customer services and they "don't have the facilities to refund delivery costs" offered a store credit (I do not have kids - bought a one off gift) Box creased up to pieces so now having to gift without the box. Companies are happy to take your money but not giving it back when deserved. Free box or not, it's part of a service that is offered.
Deborah Walton
Oct 23,2024Excellent customer service from Ewelina. The product I had ordered was delivered by Evri to my local post office and I was not made aware that it had arrived. Once I he’d finally managed to track the parcel it was on its way back to My 1st years. Luckily Ewelina came to the rescue and had a replacement shipped out within 24 hours. Very pleased with the lovely dressing gown.
Lisa Chiddy
Oct 22,2024I would most certainly use My 1st years again. I had a bit of a problem with an order. I sent an email and Geraldine got straight back in touch with me, and in a couple of days she had it all sorted.
Michael Turner
Oct 22,2024A warning. This company used Evri for delivery. Look up their reviews which are worse than awful. Can't comment on the product as it's still not delivered. I'm hoping the problem is sorted urgently as we have no faith whatsoever in Evri. The delivery address is a business with a fully serviced reception and we know for fact none of the deliveries existed
CollectPlus Customer
Oct 22,2024My daughter ordered a three piece personalised set to exactly match the one bought for her baby sister. I think it worked out about £60. They sent the new set in a totally different colour (because they had changed the colour without informing her) not the colour ordered. There were numerous communications with them and a resolute refusal to refund because it was personalised - even though they got the order wrong. They finally agreed provided my daughter returned the items (she didn’t want them they were a totally different colour to what she ordered) and paid for return the postage 🤷🏼♀️. It was returned via inpost lockers but they said nothing was returned! I took photos of the parcel before it was sent and of it in the lockers but somehow a different parcel was delivered. They accused my daughter of fraud (virtually calling her a thief😡😡😡) and reclaimed the money from her bank without providing any proof it was her fault. She has a new born baby and DOES NOT need any extra stress in her life. I think the company is an absolute disgrace to treat a new mummy in that manner. You should be ashamed of yourself if this is a decent way to treat your customers. My daughter has ended up with no product and no refund!!! *** EDIT I have since read your reply and I would like you to send photos of the box and it’s label so we can confirm it is as I sent. We only have your word that it was empty!!
Poppy Davies
Oct 22,2024I accidentally ordered the wrong size and a lovely human called Geraldine sorted it for me straight away x
Dee
Oct 21,2024Purchased my 3rd and 4th personalised music boxes for my latest grand daughters and am delighted with my purchases. Am also grateful to Ewelina who dealt efficiently and quickly with my request for a second gift box which I needed as the gifts are for 2 different family members - Thank you :)
Peter Carter
Oct 18,2024We ordered a Dino Xylophone for our 8th Grandchild's 1st birthday along with a poncho. The poncho was fine, but the Xylophone had a faulty top note, it was higher than the scale and out of tune. Geraldine promptly addressed the problem and asked for a video with sound which I was able to supply. By return I was offered a replacement, and after checking with the parents we accepted. It was despatched by express delivery, and when it arrived the xylophone sounded perfect. The return process was very easy,and was made the same day. This level of service is very much appreciated, and we are entirely happy with the outcome.
Jennifer
Oct 18,2024An excellent company! I have ordered from this company numerous times and I will definitely be ordering again! Ewelina provided fantastic customer service when I found myself in the position that I needed to cancel my order. She helped me to resolve the matter very quickly and put me at ease.
Paul
Oct 18,2024Fantastic, a special thank you to Aleksandra, exceptional customer service, will definitely use this company again, product is great and worth every penny. 10/10.
Lauren
Oct 17,2024Aleksandra was very helpful. I was buying a play table for my twin nephews and the there was a character limit which wouldn’t allow me to personalise properly. Aleksandra emailed me back straight away and helped me make the required changes
Anonymous
Oct 17,2024I have never known such a personalised, phenomenal service. My husband is a retail director and was also hugely impressed by the customer support from Aleksandra. What a lovely, helpful and kind customer service assistant! You have gone above and beyond to help and I am truly grateful! A fantastic Company and a very happy customer!
Megan Halley
Oct 16,2024I ordered a toy box for next day delivery I paid extra was meant to be delivered yesterday didn’t turn up so i rung up and asked where my order is they said it hasn’t been dispatched and will be getting dispatched yesterday, I then rung up today only to be told the same it hasn’t been dispatched and will be getting dispatched today and will turn up tomorrow, I am really disappointed as I needed that toy box. What the point in offering next day delivery if it hasn’t shown up the next day
Terry
Oct 16,2024I love this company! It's my go-to for sending gifts to friends and colleagues! I ordered yesterday and managed to mix up my billing and shipping address. I quickly emailed them and within 10 minutes, Melojean emailed back to confirm she had sorted it for me. Fantastic customer service!
Emily
Oct 16,2024Excellent Customer Service. Ewelina was really helpful and friendly. The item I ordered was a beautiful personalised glass bauble for my new son’s first Xmas. My 1st Years always have amazing personalised products for you or as gifts. Would definitely recommend! 👌🏻
Customer
Oct 15,2024The after sales was brilliant. There was an issue with delivery which was totally my fault and they rectified it and sent a replacement. Thanks so much
Helen Smith
Oct 28,2024I ordered on a Friday evening and wasn’t until the following night that I realised I had made an error with the personalisation, I emailed but didn’t have much hope as online it says it has to be amended within 30 mins. Quickly got a lovely understanding email back from Melojean to say they had made the amendment for me. Have also ordered from here before and stuff is always high quality.