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Reviews 717
Consumer
Oct 14,2024Melojean was incredibly helpful after we forgot to add a gift message to the order, I emailed and within 24hrs they replied and had manually added it. Great service.
Emma
Oct 10,2024Bought a personalised dressing gown for a work colleagues baby. Item arrived today, the dressing gown is great really pleased with it and it arrived really quickly. The gift box however was damaged I emailed My 1st Years and was contacted almost immediately with a new gift box being sent out on express delivery. The customer service assistant who contacted me, Melojean was a fantastic help and I can highly recommend the company.
JJ
Oct 10,2024Highly recommend, Arrived as expected, lovely products and great quality keep sakes š¤©
Lynda Greene
Oct 09,2024EDIT: Having contacted the company again, the issue has been resolved to my total satisfaction. I must be dealing with ācustomer serviceā on a bad day. I have today received a beautiful blanket but it isnāt what I ordered. I contacted the company and their first suggestion was that a take it to my local parcel shop and on proof that Iāve returned it, they will send me the correct item. Call me old fashioned but I think expecting me to travel to my local parcel shop in my time and using my petrol is unreasonable. I have been back to them and now the parcel is being collected and once it is collected they will send me my item. Why Iām wondering canāt my correct item be despatch immediately when Iām not the one in the wrong? Surely that would constitute true customer service. Anyhow I will persevere with my item as the blanket I did receive is lovely quality.
Rachel
Oct 09,2024Really disappointed with the customer care I've recently received following purchasing our second personalised bag from the company. What arrived was thin and extremely poor quality, when I shared this with the customer care team I was disappointed where they totally ignored my feedback and instead focused on anything but the matter raise. Really disappointed overall as my first purchase was lovely and was really pleased hence my second purchase of the next size up
Katie Tatlock
Oct 09,2024Every time Iāve been in contact with anyone from My 1st years they have been so lovely. Dorota was really helpful and resolved my issue straight away.
Li
Oct 09,2024Thank you to Aleksandra for being very helpful with my recent order from My First Years. Much appreciated!
AZ
Oct 08,2024Great service from the customer service agents to help sort a delivery query - thanks to Melojean for the very fast response, polite tone, and for assisting in resolving the matter so efficiently.
miss Una
Oct 08,2024Thank you Aleksandra for sorting out the issue with my order so quickly and arranging a replacement. The quality and packaging from My 1st Years is outstanding and Iāll definately be coming back to shop for my daughters triplets.
Tracy 7931
Oct 06,2024Wooden Woodland Animal Musix Box I like the product very much, however, the picture on the website shows the name of Willow in large letters and a colour that matches the music box, the name I submitted is 1 letter less, yet it is very small and in black type. I feel the personalisation has been mis represented and therefore, am very disappointed. It should be pointed out on the website that the name will be nothing like the picture showed.
Kingdom Kickers
Oct 05,2024Absolutely fantastic service and such beautiful items from this company ā¤ļø I would 100% recommend and Ewelina was so helpful when I forgot to personalise items. I will definitely use again šāŗļø
Gem
Oct 05,2024Absolutely love my first years, I use them alit for my little boy and for gifts for my friends babies. The quality of the products are amazing and perfect for our precious little ones. I have never had a bad experience yet! I had a missing parcel from the courier and the customer service was just perfect, Aleksandra went above and beyond to find my parcel and did so efficiently and rearranged delivery the next day. I could thank her enough and I am very pleased with the service. Thank you.
Jade Brunton
Oct 04,2024Received my items for my daughter's first birthday. They were all loved but one product was chipped in two places. I emailed a photo and had contact with Dorota throughout. They were very quick at responding and sorted my issue straight away. They were very apologetic and has ordered me a replacement with next day delivery. Excellent customer service, thank you. Will shop here again as the items are lovely and they care about their customers.
customer
Oct 01,2024Wow Wow Wow! Just received my parcel and actually ended up in tears at how beautiful it is! The care and love thatās went into preparing and packaging these beautiful personalised gifts is just something else. Thank you so much! So so impressed ā¤ļø canāt wait to purchase more.
Namirah Basharat
Oct 01,2024Fantastic service amazing person treat others how you would like to be treated im greatful for all your help Dorota Thank you for helping me to register and place order after your website was playing I had 5 attempts on the phone trying to get through had 4 call drops until I got through to Dorota she took care of me well with clear guidelines advice and support excellent customer service skills.. If anyone has issues on myfirst years go to her you will satisfied.. I love when people treat others how they will like to be treated she is that person.. Thank you
Aislinn
Oct 01,2024Aleksandra was very prompt at responding to an inquiry about a product, I have now ordered from this company.
Chelsea
Oct 01,2024I ordered a personalised āTrixieā bottle which came and was lovely - great quality and liked how the personalisation was engraved on rather than something that would come off. Unfortunately, the seal of the bottle seemed to fall off and it made the bottle leak when drank from without it, so I contacted My First Years to see about getting a replacement lid. I messaged their live chat out of hours but they came straight back to me the next day via email and very quickly offered to replace the whole bottle. They then sent this out next day delivery so it was with us within a day or so. Fantastic service and a lot of businesses could learn from this.
Jennifer
Oct 01,2024Have ordered lots of gifts from this company, usually very impressed with the service and quality of items however on this occasion , item was imperfect. Customer services have dealt with it , but itās been slow. Iām over 2 weeks later now and the replacement item has only just been dispatched. Lots of apologies, but I think given the circumstances a voucher or discount code for future use as a goodwill gesture may have been appropriate. This was a gift for my niece and goddaughterās 1st Birthday, which has now long passed. Very annoying, also slightly embarrassing. All they can say is āsorryā which isnāt much use to me now.
Casey
Sep 30,2024I ordered a couple of personalised teddyās as gifts, one unfortunately arrived with a slight imperfection and I sent an email, had a response within 24 hours and Ewelina was so quick at helping me, arranging a return and then as soon as I had shipped it a new one was on the way! Can not fault the service at all and very grateful for the quick responses. Love this brand and I use them frequently and will continue to do so.
Tina Henson
Oct 15,2024Excellent support regarding a missing parcel. Ewelina Informative and helpful