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Reviews 717
MRS LM
Feb 05,2025Fantastic customer service and a lovely quality rucksack. I bought a personalised item, which arrived quickly in a lovely keepsake box. There was a small fault which I contacted the team about, within 3 days a replacement had been delivered, thank you, would highly recommend My 1st years, and will definitely buy from them again.
Amanda
Feb 03,2025Firstly, what lovely products and great quality. Their CS is also great, I made a mistake with my order which was handled amazingly by Doroto who solved the problem quickly and without any additional cost! Fantastic...thank you Doroto.
Paul Dargan
Feb 03,2025Customer service was excellent. There was a problem with the delivery as Evri had attempted to deliver on a day when we weren’t there and then somehow managed to lose my parcel. This was all sorted very efficiently by Ewelina and my order was sent out again on a next day delivery which I received. I am also very happy with the items I ordered.
KT
Feb 03,2025Incredible customer service! A big thank you to Mary Joyce for all her help!
James
Feb 01,2025Always excellent service and products
Claire
Jan 30,2025I ordered a gift from 'My 1st Years' and this didn't arrive on the expected date. I contacted My 1st Years and Dorota was able to check with the carrier (Evri) & quickly determined that there was a delivery problem and organised a replacement which arrived within 24hrs. The gift was lovely, and I couldn't be happier with the customer service. Many thanks.
Andrea Roberts
Jan 30,2025Customer Service is amazing! When placing my order, I had put my home address but with my workplace postcode. I emailed in due to Evri returning my parcel and Geraldine dealt with my query. She organised a 24-hour delivery straight away. I couldn't believe it, no fighting, no back and forth just great communication and amazing service received from her. Thank you so much
stacey fisher
Jan 29,2025I made a complaint on Monday about a broken toy. It happens After only a couple of emails back & forth, it was requested I return the damaged item, send proof of postage, which 1st years paid for & I received a brand new one by Wednesday. Super fast, super efficient. Very happy. Thank you 1st years & a personal thank you to Mary I shall be buying again in the future Kind regards. S Fisher
Deb Abrahams
Jan 29,2025Your customer friendly staff - Mary Joyce was so helpful when I forgot to include a message with my gift
Katrina Meldrum
Jan 29,2025Issue with faulty product completely resolved with professionalism and speed by Mary Joyce. This has made me want to use My 1st Years again as I know that no matter what, I will receive a great product. Thank you Mary Joyce for restoring my faith in online shopping.
Cg
Jan 29,2025My friend ordered us a gift when our little one was born but unfortunately there was a small fault with it. I got in touch and it was immediately sorted by Geraldine. I’m so impressed with their customer service.
Niall
Jan 29,2025Great quality item with great customer service. Will certainly be a returning customer. Thanks Geraldine!
Weirge
Jan 28,2025I was left waiting over an hour on live chat trying to clarify why the website advertised one price, then increased it once I got to the final stages of checkout. I didn't bother ordering from this company. I wouldn't trust them.
Paige Craft
Jan 28,2025Emailed the customer service team with an issue, I didn't expect a reply back so quickly but to my surprise the response was a couple hours later. Mary Joyce was really accommodating and made the rectification very smooth and with no hassle.
elisha taylor
Jan 28,2025Very helpful with my issue and left me feeling at ease. Just waiting for my gift to arrive but I’m happy with the service I’ve received
Katie Green
Jan 27,2025After my daughters toy box had being damaged I contacted My 1st years by email and Mary Joyce was very happy and quick to assist with my issues, brilliant
Sonya Hunt
Jan 27,2025Absolutely fantastic service and professionalism from Geraldine. Many thanks
Iqra
Jan 26,2025I bought a personalised birthday gift from my first years 2 weeks ago and paid for 3 to 5 day delivery. Fast forward 7 days and the order wasn’t showing as ‘completed’ let alone ‘dispatched’ or ‘delivered’. Therefore, I contacted my first years via phone and spoke to a lady who informed me that the order should’ve been sent 4 days ago and she would chase this and ensure it was delivered within the next 48 hours. I asked her what would happen if the order was not delivered within 48 hours was promised it would be and in the unlikely event it wasn’t, I would be given a refund. After 72 hours had passed, the gift still hadn’t been delivered and after showing as ‘expecting awaiting to be received by the courier for the past 3 days. Therefore, I contacted the company via telephone again and explained that I would like a refund and quite frankly don’t care where the order is as this has been a hugely disappointing experience and a waste of my time. I was told that they would have to raise an investigation before the refund could be processed. After keeping me on hold , I was informed me that an error was appearing when trying to raise the investigation and that I would be given a call back and also contacted by email before close of the day. I asked what guarantee they could give me that I would receive a call back as I really had no confidence in the company at this point given my recent experience. I was promised that would give me a call back before closing for the day. It’s now 2 days later and I’m still yet to receive a phone call or an email as promised, although I’m not holding my breath. Not the kind of service I would expect especially from a large, popular and supposedly reputable company. However, looking through their reviews, I can see that other customers have had very similar experiences and this definitely isn’t a one off. I definitely will not be purchasing from them in future and would rather purchase from a small business who takes pride in their service and values customers as clearly my first years don’t…
Sharnie Hickey
Jan 25,2025My parcel was lost/stolen by the awful company Evri and this company have been the most useless for customer service. I do not care what policy you have, it doesn’t override my consumer rights! You are responsible for the parcel until delivered as I haven’t received it I expect a refund!
Klaudia
Feb 06,2025Mary Joyce resolved my problem very quickly! Highly recommended! Sending hugs! X