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Reviews 190
Tony Spencer
Aug 28,2023Great product, good communication, thanks Tony
Matthew Watkins
Aug 21,2023I ordered 21 lengths of skirting and 12 lengths of architrave, all at 4.2m in length (Colonial profile). Once received, I soon realised there was an issue with the architrave, all lengths had a machining defect on each end. This resulted in having to cut off 180mm (90mm each end) from each length and so the amount I had calculated that I'd need was no longer accurate. All they needed to do was supply enough to over the defects and that would have been the end of it, but sadly no.... who is in charge of QC??! I contacted NS and spoke to Chloe, they were quick to take responsibility and responsive on emails back and forth. They sent out a 3m length to cover the defects. However once I had thought about it we both agreed that this wasn't going to be anywhere near enough to cover what I had to scrap (once the 4.2m length is cut down you can no longer get 2 legs out of a length). So kindly she agreed to send a further 6 lengths out instead (I said I was happy to pay for a couple of lengths to cover any miss cuts I may have made but the waived this). I then received the 3m length on its own, this was a different size on the profile so I couldn't use it (it shouldn't have been sent out when I contacted NS). I then received a further 5 lengths (not 6) and they had more issues than the first 12... Again, they all had machining defects at each end, as well as a machining line all the way down the length... and this is where NS customer care nose dived. I called them all week, each time I joined a "queue" and when you get to speak to an agent it asks you to leave a message as there is nobody available. I must have spent 3 hours in total, left 2 or 3 messages for someone to call me back and nobody did. I sent Chloe several emails, pictures and explanations of the issues, only to be ignored, no response, no acknowledgment. I tried FB messenger as well, but again, ignored. NS customer service is absolutely abysmal, which is odd as at the start it was actually good. I totally lost any faith I had in the products they provide and the after sales they offer (non existant). The customer experience is dreadful and products hit and miss. They had me over a barrel as I needed some more and in the end I was forced to order another 4 lengths of architrave. I recieved this morning and guess what, defects again!! shock. I wont be contacting NS as I have given up on them and value my time. I won't be using this company in the future as I have wasted so mush time on the end of a phone or writing emails, not to mention the delays on the job (its taken 4 weeks from starting to now).. This could have all been avoided if aftersales care existed. Update 1st Oct. NS sent me 4 lengths out for free a few weeks ago, great, no, all lengths defected, absolute shambles. Trading standards will be getting a phone call! You do not get what you pay for. Oh and they also deleted my (as above) comments on their Facebook page.
Zacariah
Aug 18,2023Great quality product, friendly and very helpful when enquiring. Will definitely be using these again.
James Matthews
Aug 18,2023No communication, having to chase to then be lied to that I would have my delivery this week - and that didn't transpire... No customer service, don't believe the "4 - 7 working days" delivery statement - 14 days in and I've cancelled my order. All in all avoid
Samuel
Aug 17,2023Second order with them. Great quality and fast delivery. I recommend.
Johnathan
Aug 17,2023top quality skirting ordered for my entire house, love the finish and quality
Dave James
Aug 17,2023Amazing from start to finish! I was let down by another company, so I decided to use National skirting! All good fast delivery communication bang on ! I’ll be back again in future. Dave
Frankie Hill
Aug 17,2023Really easy to deal with company, arrived quick and quality was high definitely worth getting primed
Donna Adams
Aug 16,2023Minus minus minus review, if this review helps at least 1 person not waste time and hard earned cash on this joke of an organisation I'll be happy. Taken payment lie after lie re delivery never turned up, stroppy telephone staff who are more than happy to make up lies, staying the lorry had broken down etc so they couldn't deliver, 2 weeks later they still hadn't. Obv got some massive cashflow probs. Rude when requested a refund after my patience finally ran out 4 wks after ordering and they disregarded my written request for a refund. I've reported to Trading Standards and my MP.
Nazia Qureshi
Aug 15,2023I placed an order on the 19th July and it was due to arrive in 5-7 working days. On the 7th working day, I contacted the company and spoke to a lady who told me there are currently delays and delivery is likely to be the week after. I told her we were away and to cancel the order. She told me the refund would be processed. I received an email straight away saying order cancelled but the £161 have not been refunded and it is now 14th August and my credit card bill had arrived. Last week on several occasions, I tried to call and was 8 or 9 in the queue but when i reached my turn, I was put through to voice mail. I left two messages. No one has contacted me at all. Today I tried to call and got straight through to voicemail. Deeping disappointed - it is simply not good enough. Be wary if you are placing an order - the company themselves told me they were struggling with orders when I cancelled my order.
Andrew
Aug 15,2023Ordered goods, didn't arrive, emailed company told would be delivered 'next week' but no date given, emailed again the following week and told 'next week'. Cancelled order and requested refund. Advised would get refund and takes 7-10 days (why a refund should take this long??). Refund still not received after 3 weeks.
Stephen Lambe
Aug 14,2023Avoid this company,plenty of reputable companies that can fulfill there orders this company can’t, every communication with this company has already ended with a lengthy time scale,I cancelled my order on the 1/08 and I’m still waiting for a refund,I’m now in the process with trading standards and a section 75 with my card company
Sonia Wilson
Aug 11,2023I have been trying for 3 days to contact this company, left answer phone messages as after 18 mins of waiting for someone to answer it’s goes to answerphone. Placed order nearly 2 weeks ago and not heard anything!! Terrible customer service and no skirting yet!
Dave
Aug 11,2023Nightmare. I was looking to place an order for about £3,000 on the website last weekend. I had a couple of minor queries, so sent and email through. There was no answer to the email. I called on the Monday and held on for about 15 minutes as I worked my way up the queue of 7 callers. When I eventually got to the top of the queue a recorded message stated that there was no one available and I should call back later. I called back four times during the week and had exactly the same frustrating experience. Will have to go elsewhere. Glad I didn't place the order. If there had been a problem with the products it would have been impossible to get in touch with them.
Charlie Westenra
Aug 11,2023The company has terrible customer service. I have skirting board on order. It says it’s due to arrive between 4-7 working days. It hasn’t. There has been no correspondence explaining why it is delayed. I call and am put on hold for 40 minutes with a message saying I’m next in line. They then tell me there’s no one around to answer my call and to leave a message. Which I do. And no one returns my calls. This has happened twice now. I’ve paid for these items and have no idea whether I’ll ever get them. Avoid this company.
Stephen Beech
Aug 11,2023I have edited my previous review of 1 star. Delivery was longer than the time frame stated on checkout as has taken 10 working days. The phone line was shocking when i rang to query where my order was. On hold for 15 min only to have to leave message on answer machine that knowbody reponded to. Order arrived today and as far as i can see all looks good. These were cheaper than others so perhaps this a compromise with it taking slightly longer.
Michelle
Aug 10,2023Cancelled my order on July 26th since my order placed on July 8th hadn't arrived. Still awaiting a refund 10 days later with no response to emails (x2) to explain what the delay.
Alex Sudds
Aug 10,2023No communication at all, and impossible to get hold of over the phone. I’d avoid this company, and order from somewhere more reliable next time. My order is now 2 days late, and I still haven’t had any confirmation that it’s even ready for dispatch.
Reza
Aug 09,2023I placed an online order for several lengths of architrave and paid for them to be pre-primed. I also paid significantly more for express delivery. The delivery arrived a day later than advised and later than the 2-3 days express delivery time-frame. When the architrave arrived, it was not smooth at all and would have needed a lot of sanding which defeats the purpose of having the products primed. I called the company and explained I wasn't happy with the finish and was told to email with photos which I did. The company agreed to collect the architrave and provide a refund. I had to chase them for a collection date and once the items were collected I was told that I would receive the refund by the end of that week. That unfortunately didn't happen. I chased several times over the next few weeks and was constantly given assurances that the refund would be with me by a certain date. Unfortunately I didn't receive the refund and had to complete a claim form with my credit card provider which was an added inconvenience. I have now finally received a full refund, however from my experience the company do not provide a good quality product and the service I have received has been very poor.
National Skirting, Queniborough Industrial Estate, LE7 3FP, Leicester, GB
http://nationalskirting.co.uk
Claude R.
Aug 29,2023Fast and good quality! I recommend.