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Established 2002, 20 Years In Business. Made In USA. Support American Jobs. All Products Are Computer Tested Prior To Shipping.
Reviews 457
Stories with Enthusi Asm
Jul 20,2021I was browsing through the web looking for screen mirroring for my 2017 Cadillac ATS, during my search I found navtool, I’ve never heard of them before & so I did my due diligence on this company, I found a ton of bad reviews HOWEVER, I chose to take a chance because from what I read about the product itself, all of it made sense to me, I’m kind of tech savvy, not too much but I understand things, I ordered the navtool interface that is Apple CarPlay READY because my car already has CarPlay, ready means it’s prepped for the CarPlay module along with android auto, this interface has 360 camera input meaning front, rear , left , right & rear, I feel the need to clarify to the fullest because it looks like people order products without knowing anything about the product, then blame the company for it not working properly due to misuse, this also has wireless mirroring meaning your iPhone/android could be mirrored to the screen, not to be confused with CarPlay. I can attest to this module being 100% plug & play at stated in YouTube videos & is a quick install once you gain access to the car modules. It does not come with paper instructions HOWEVER, the owner made it easier & provided videos elaborating everything, I texted him with questions & then immediately found the answers in the videos. I would definitely buy products from navtool & I’d give this module more than 5 stars if I could!
John Sab
Jul 07,2021First let me tell you about the product ordering, I have order it from their website very simple. If you want to have the Interface order on their website you can ask them for a coupon code, if they cannot give you want you can search one online. I was able to locate one that is 15% off, which is a pretty nice coupon because it takes almost $80 of your purchase. They used to have some percent coupon all over, but I was able to locate one that is 15% Now when it comes to shipping if you choose their free math that it gets shipped via FedEx make sure your FedEx. So just this way you know what to expect. However I do like FedEx because they deliver pretty fast and they are always on time. Unlike other companies who deliver whenever they feel like delivering packages and it’s not even guaranteed they will deliver it. So FedEx is pretty good. When you receive a package and you open it you will find that the interface has a QR code you can scan the QR code to get fast contact with them. It’s a special QR code that allows you to contact them pretty fast and skip the wait. Another thing that is amazing about scanning the QR code as I was not sure about a few things and it allows you to send a video to them and figure out if the question you have in fact is a legitimate question or it’s just because I had no previous experience installing it. So my vehicle is 2017 without navigation. Regardless of that the vehicle is still equipped with a factory joystick basically I looked at 2019 that my friend has and compared to this one it is absolutely identical when you add Apple CarPlay/android auto supplied by Navtool. The way I am using this is the following, I have my personal iPhone, then my job provides me with an android and sometimes they send me directions on where I need to go to my android device so I’m able to plug-in either one to my car and automatically it will show me either Apple CarPlay or android auto. The interface is also equipped with HDMI port because from time to time I have to wait around between the jobs so I have connected Apple TV through the HDMI port. However the problem with Apple TV is that it has to have a power outlet, so I had to go out and purchase a power converter for my vehicle and that power converter is a little noisy. Now I am planning to purchase Amazon fire stick and use it because it only requires USB power. For Internet I am simply using the Internet hotspot on my phone. Or sometimes I was pulling into the parking lot in front of Starbucks and use their Wi-Fi. Just make sure you find parking close to the entrance. Product installation was pretty simple they provide you with a YouTube video. That YouTube video is a follow along video basically I was watching the video pausing the video doing what is shown in the video as I never installed anything into it this car before but I am considering myself to be pretty handy. Installation is fairly simple I do recommend testing everything before you put the vehicle back together. I forgot to put an HDMI cable so I had to take it apart again. So do yourself a favor and check everything before you close the car up, that also remember to put all the connectors back in place I forgot to reply to one of the connectors so I had to take it apart to replug it. Apple CarPlay and android auto basically works as expected on the factory staff of the car using factory joystick if you compare your used car like mine with out factory CarPlay with a car that has factory CarPlay it’s absolutely identical. As I have learned that Apple CarPlay and android auto the entire software runs only inside your smart phone. What I personally like about this is that the product is made in the USA end it comes with a lifetime warranty. Also it was recommended by my Acura dealership as the only product that is apparently allowed to be sold in the dealerships around the country. So that gave me confidence that if dealership install it and they tried the products I am also going to trust it. I’ve been using the product for almost 2 months and at this time there are no complaints or issues whatsoever. My friends that have seen it think it was factory installed because everything is hidden behind the radio out of sight a new plug in your phone basically as if it was factory.
Jack van den Bergh
Jul 07,2021Don't buy from this worthless company. If there's any problem, bad response and most of the time they don't communicate at all. I'm waiting for already half a year and still no respons/action/solution after appr. 30 e-mails. Support is a real disaster. Leave it and spend your money elsewhere! Below they placed a comment and they LIED! I purchased it directly from them. They simply don't respond most of the times and even when they respond it is very slow or with worthless information: "we are working on it"...
Craig Kester
Jun 29,2021Amazing fast shipping. Places my order Monday received it on Wednesday. I couldn’t install it till Late Friday night and was surprised that Support was available to support. Product is made in the USA. My order also came with a free lifetime warranty. If you’re looking for a coupon or discount they have them available. At the end of the day my 2015 on Acura TLX now has an Apple CarPlay and works basically identical to what I have seen in a 2020 cars. It is truly amazing to have this upgrade to my car. If you are running into any problems during installation, you simply scan a barcode on the interface and you get access to tech-support team. We have both in our family iPhone and android, As always Apple is just pretty, android is very regular. Device is also equipped with HDMI, so we were able to connect Apple TV device to the Navtool, it’s pretty cool to have it. We also have installed front camera. full parallel parking
Edward Alkashanna
Jun 17,2021I have purchase the vantool for my Mercedes S550 2007 on February and there was problem with Device and after week i ask for refund thy told me we do exchange only and from February till today june i have been contact them thy Igoner me and said wait for email ,Bad customer service Never trust them ,and i have all msg approve that thy didnt want to exchange ro retun and i have been charge $412 thru Citi Bank and this is the order #14097725 2/27/2021 8:38pm NAVMBS4.0-APPLE-CARPLAY+MBSLV 1 $412.49 MERCEDES BENZ S-CLASS 2007-2009 VIDEO INTERFACE with apple carplay and alose if u guys want i have all the conversion i can provide them This is the website navtool.com/ So its from navitol website
Squish
Jun 16,2021I purchased a video in motion interface early in 2020. Installed it in my car and the automatic reverse did not function. Support is very bad. Covid Hit and gave them a break as no one was working. I was told in the Summer of 2020 that a ticket has been opened. I keep trying to call, text or email every few weeks hoping for an update. I do not get replies and have not gotten an answer to date. I asked for refund and have been ignored. Take a look at all the negative reviews. They are all verified. I provided chat logs to Trust Pilot who reviewed the content and verified. If you look at all the negative reviews they will just copy and paste the same reply to negative reviews. Reach out to me if you want further proof. Spend the money on a reputable company.
Johnny
May 22,2021I tried writing an honest review about this business and NavTool feels the need to post my personal information in a reply in hopes I will delete the post. THEN they texted me from a number pretending to be another customer discouraging me from pursuing legal options. I returned a product that cost me ~$350 to buy one that's ~$550 and now they don't want to refund my original purchase and are harassing me.
Jeannet van der Valk
Apr 26,2021Update 28-12-21 Do not buy there big SCAM. We send pay invoice to trustpilot. The review stay online 100% real review. Update 23-8-2021 scam company navtool … We send paid invoice to trustpilot. So this review stay online .. so real customer! update 15/9/21 make official reports.... no reply navtool .... SCAM ! UPDATE 30-6-21 NEW FANTASY STORY FROM NAVTOOL NO UPS DETAILS RECEIVED FROM NAVTOOL THEY CAN NOT GIVE THE SHIPPING DETAILS SCAM SCAM SCAM UPDATE 29-6-21 NOT RECEIVE UPS DETAILS. UPDATE 22-5-2021 PLZ provide the ups information Order 14092666 9/28/2019 2019 ! paid $ 912,59 Wish we can tell how good this products are, really. BUT WE NEVER RECEIVED ITEM ! love to hear some good news :) Order Number: 14092666 Date: 9/28/2019 1:08 PM Status: Custom (Older than 30 days) Status Description: Shipping Method: UPS Worldwide ExpressSM Coupon Codes: XZDBC17017 Product Name Item Number Quantity Item Price Total Price PUSH BUTTON SWITCH NavTool-Push-Button 1 $16.49 $16.49 iPhone Android Wireless Smartphone Mirroring Kit NavTool-Android-iPhone-Smaphone-Kit 1 $131.99 $131.99 MERCEDES-BENZ S-CLASS 2014-2018 VIDEO INTERFACE with Apple CarPlay NAV2MBR4.0-APPLE-CARPLAY+MBRLV 1 $549.99 $549.99 NavTool USB to AUX USB to AUX 1 $98.99 $98.99 Subtotal: $797.46 Discounts: -$135.57 Shipping: $250.70 Handling: $0.00 Tax: $0.00 Order Total: $912.59 Customer Notes: UPDATE AFTHER REPLY NAVTOOL I have all the emails chats customer service that it was backorder. the status on your website today ! Order Number: 14092666 Date: 9/28/2019 1:08 PM Status: Custom (Older than 30 days) Status Description: NOTHING HERE !!!!!!!!! SO NOT SEND OUT NO UPS TRACKING NUMBER Shipping Method: UPS Worldwide ExpressSM Coupon Codes: XZDBC17017 I DID NOT RECEIVE
Carlos Butler
Apr 23,2021Great product. Customer service was super helpful and understanding. Apple carplay has never been so easier to get. Purchased online installed on my own and now I have amazing cook features in my car. My local declares couldn't promise me half of what navtool gave me when I purchased it. Will be purchasing another. 10 stars
Jorma Puusaag
Apr 21,2021No written installation manual nor description what exactly they are selling (prior the purchase). Customer care is sub-par answering the questions I had with the mirroring device horizontal projection and how to stop the phone playing music when exiting the car... Here is the reply I got : "See that you left us a two star review which is undeserved, please delete the review You have to realize that Samsung phone decides how to show picture not us we cannot tell the phone what to do call mom if your phone does not flip to the side and it’s going to show only this way, if you purchased android auto android thought it will automatically show landscape the way it supposed to" Well... thank You for Your business and never again. That is the quality behind "Made in America" banners. Changed the review to 1 star.
Jafarri Lits
Apr 12,2021Was suprised to receive my product in the mail so quickly. I installed it on my own and the results are truly rewarding. Everything is so clear and looks so great. I installed it in my vehicle looking for more hands free features and the ability to use my apple maps. I got that and more. Very happy I made this purchase.
wayne gettys
Apr 11,2021PURCHASE OF THE YEAR! HOLY MOLY. My car finally has applecarplay after a year of wasting my time at dealers and installers none could promise me handsfree applecarplay. After strong research I found navtool and purchased one right away. My life has changed I can drive using google maps, pick up phone calls, make text ect. MUST GET
Sage Badillo
Apr 02,2021Great experience with this company. Customer service was very nice. Not to mention the actual product works great. Its also made in the US and comes with a lifetime warranty where could you beat that? The price is definitely right. You get a lot for each purchase. My car has Apple carplay Android auto and iPhone mirroring something the dealers could not offer me.
Al jones
Mar 14,2021Great company with best CarPlay products. First of all let me tell you that the product I purchased was delivered super fast I have called him and asked him how long it will take to deliver the product they said three days as a matter of fact I got us next day So the interesting part is that the product Is made in the USA and that is amazing No I didn’t realize that the product comes with a lifetime warranty, I thought just a cold all the products on the market will have like one year warranty, however NavTool comes with a lifetime warranty so basically warranty goose for Abba work you never have to worry about it and I keep my car is usually for 10 to 15 years Nebel check this out NavTool is so good that their tech-support was available for me on Sunday last week it was amazing I was blown away Exam I need a quick question answered and I was able to reach them via text message instead of calling and waiting on hold I swear I received an answer within like 30 seconds Now also what is interesting is that CarPlay automatically updates every time the phone update so I had an older phone that was an updated I went out and bought a new iPhone and boom I had all the features split screen etc. So basically it is NavTool Is worth every penny Because originally I wanted to change the radio in my car however they told me to change the radio with Apple CarPlay it would cost me so much money that I said no thank you forget it But when I found NavTool I could not believe my own eyes that for $549 I’m now able to have CarPlay But to have a product that is made in the USA with a lifetime warranty that is truly out of this world
Eduardo Teixeira
Feb 27,2021WORST COMPANY EVER. After asked the guy why so nasty, he said that was the way that he was trained. SHAME
Jimmy Springston
Feb 13,2021GREAT CCOMPANY. All product made in the USA which makes it even better. Purchased a navtool for my Honda civic about a year ago and it was the best decision I've made. It works great and instalation was very easy. I saved so much money in the long run with installation and trading in my car. With my navtool my car feels new every time I start it and connect to Apple carpay.
charlie santos
Feb 05,2021Excellent experience. Timely responses with great help. Purchased an older car to get me to and from work . Navtool has enhanced my experience I can now listen to any song I want with applecarplay. Best of the best!!! I installed it in my vehicle on my own and its working great till this day!
Greg Han
Jan 20,2021Great products ! Purchased a navtool for my dodge. I installed it in myself about a year ago and have had 0 problems ! Customer service is helpful and work on the weekends which is even more helpful . I highly reccomend .
Kelly Merales
Jan 14,2021Spectacular company. Purchased a navtool for my ford and boy oh boy am I happy. Works great and was super easy to install on my own .I now have the ability to make phone calls and text through my vehicle something my local shop couldt promise me.
Robert Kipa
Sep 04,2021Awful experience with this company. Trying to install a video interface from 2018, which came with zero documentation in the box. No problem, I’ll just check online. Hmm, same thing, no manuals. Ok… let’s call customer service or tech support. Nope, phone # just hangs up. Weird, well last but not least let’s try messaging their “support agents”. Got a reply with a link to a YouTube video, which was helpful except for the fact that when I hooked up the interface, it gave out a few puffs of smoke and smelled like an electrical fire. Oops. Maybe time for an RMA? Nope, because their website is broken (RMA form goes to a broken TypeForm) and chat support doesn’t care. I’m not surprised to see such awful ratings when comparable products are available at half the cost on AliExpress with better documentation to boot. Hopefully this review saves someone from wasting their money on a useless product from a joke of a business.