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Established 2002, 20 Years In Business. Made In USA. Support American Jobs. All Products Are Computer Tested Prior To Shipping.
Reviews 457
Evan Boesenberg
Jul 04,2023This is an edit of my original review - I had to rewrite this because Navtool responded to my original review with a bunch of untruths to try to remove themselves from any responsibility for my experience. Advice for Future customers of Navtool: I paid money for my device 1 September in 2022 and I am yet to receive it. todays date is 17th July 2023. I have had zero proactive communications from Navtool, so I have chased them up all times. Each time I received a one sentence answer with the excuse that there is a global microchip shortage and I will receive mine shortly. Eventually my efforts to receive updates drew no response at all. I would use the online messenger, email, through LinkedIn, even calling the number on the website and I get no response or updates. I have begun making the request to ask for my money back. still no response. To this day I have paid my money, and have no goods from Navtool, and they are not responding to my attempts to get information or cancel my transaction. IN FACT the only indication I have that there is anyone present at the Novtool company is in their hurried and desperate attempts to have my comments on this Trustpilot platform removed or debunked. Navtool fought so hard to have this review removed, that TrustPilot required me to Send all evidence of this experience to Trustpilot including emails and communications through messengers which I have luckily saved. Dear potential customer of Navtool - I would advise you to think twice - there are plenty of other solutions on the market as I have found. I have purchased with no reference to chip shortages, and are now operating well in my car. To Navtool: as other feedback I have seen, It takes very little to just focus on customer service with clarity and honesty rather than making vague excuses. I have diligently held on and waited for a year for you to deliver although your feedback was never more informative than one sentence and not apologetic whatsoever. I gave you more than a chance, and warned you for months that I would be taking the actions I did to inform other prospective customers on platforms like this, but you chose to let me down and steal my money. After all that you tried to paint me publicly as a liar be commenting here that I had received the product and it had been stolen from my front door... I work from home, and the couriers all know me by name. If you had delivered this to me I would know. I live in a little town in a community of surfers. No one steals from peoples doorstep here. Besides, If you had sent the parcel, I would imagine you would have sent reliable and trackable advice that you had dispatched my parcel, which you didn't. You haven't sent ANY proactive information regarding this order, let alone a tracking code for delivery of my parcel. RETURN MY MONEY To Trustpilot: I note that you specifically required me to prove my case before you would publish this feedback. You involved the company Navtool on two occasions and on each occasion they pushed me to prove my case which I did with copies of the emails, and my requests for information. Now I note that navtool was able to make comments which were not checked by myself before publishing, and you did not offer me the opportunity to review before they were published. You have all the information, please use your best justification and if you agree with me, as neutral members of this dispute, If the comment is still published on your platform I trust you have read it, applied your understanding of the facts provided to you from all sides and you agree that my feedback should remain here as a warning to other potential customers.
bo kro
Mar 17,2023EXCELLENT. keep it up. It offers you speed delivery, quick and effective results and high quality. Products were exactly what I needed and exactly as described.I love their products and services that they offer to the general public, they are too good, I am totally satisfied with the great work they are doing, highly recommended congratulations.
Leon Randall
Mar 12,2023The Apple CarPlay integration from NavTool is a game changer for any 2020 Mercedes-Benz C-Class owner. The interface is impressive, and the connection with my iPhone is seamless.
Franky
Oct 06,2022I’ve been using NavTool so far for six months, After reading all the reviews online I was not sure exactly how this is going to play out., Product work absolutely flawless I get into My car start the car and the CarPlay just comes on the screen. I have ordered NavTool in February it was delivered lightning fast. Prior to ordering the product I had a lot of questions for NavTool they were all answered swiftly via phone or at times of use life chat on their website which is my favorite feature. I have a Mercedes 2013 which obviously did not have CarPlay and now with the NavTool I get Apple CarPlay. Product works identical to what I seen in the dealership in the new Mercedes I get to control it with the joystick in my center consul basically the same way as in a brand new cars that I see sold at car dealers. Product was very easy to install of diamond in my house and with a little bit of help off tech-support from NavTool I was done in couple of hours. I also was able to add HDMI input NavTool as well as front and side cameras, side lane watch cameras are very cool because I can see blind spots When I put on my turn signals.
Alp
Oct 03,2022This is my sixth NavTool product since I’ve started using NavTool in 2003, product gets only better and better every year. The latest NavTool 6.0 works absolutely amazing. Wireless Apple CarPlay and android auto connects ultra fast and I don’t even have to take the phone out of my pocket. I have upgraded my three vehicles to 6.0 and I love it. Always Fast shipping and always amazing customer service. My favorite features would be the lifetime warranty and great technical support when I have questions about the product. I fully support the product and NavTool and I recommend for anyone who is interested in getting amazing product on top of that it’s the only one to my knowledge that is made in the USA. Every time when your version comes out I buy without any questions because it’s truly amazing.
Troy
Sep 29,2022I work for a local Mercedes dealership and NavTool is the only product that we are allowed to install into customer vehicles. I am a huge fan of the company I’ve got one of their CarPlay units in my 2015 Mercedes ML and it just mind blowing it makes my Mercedes feel just like if it was a 2022 model that I see in the show room every single day with that factory Apple CarPlay. Anyone wondering about the quality of the product I can tell you as a professional tech that it has outstanding quality and if they only allow us to install NavTool at the dealership there has to be a reason for it. I typically install 20 units every week and it’s always smooth as butter. And because I work on a lot of different Mercedes models some are as old as 2007 and some are 2018 Yes some 2018 don’t have CarPlay. And I always enjoy installing the product, if I have questions for tech-support I feel like they know more than some of my fellow technicians at the dealership. If it’s good for Mercedes dealership it’s good for you trust me I am master certified technician and I know what I’m talking about.
Juan
Sep 27,2022Amazing amazing amazing I’m very excited and happy with this product and not because it gave me Apple CarPlay but here’s the interesting thing that is a little bit mind-boggling to me. I’ve done research and to get CarPlay in my 2012 range rover however every company came across would send me like a manual if I wanted to see prior to purchasing. All products that are out there on the market sold me the same thing that I have to take apart my screen internally almost like surgery type of deal where I have to solder parts inside of my screen basically crazy amount of stuff I had to take my screen out and solder inside. With the NavTool it was plug-and-play. So I called navTool and ask why everybody else requires me to take my screen apart and solder some stuff inside of the screen and yours is plug-and-play. And they gave me an answer that made it out of sense. Every other product that I have looked at was made overseas and not only that they never seen the actual card that they made the product for they have no idea what they were doing. With NavTool it’s plug and play I do not have to dismantle my screen into tiny little pieces.I recommend the product to everybody and there is nothing else you can even find on the market that does the same thing it’s super unique so if you’re hesitant Before I can assure you that there is nothing like it out there when it comes to add an CarPlay that is truly plug-and-play
Kris
Sep 27,2022Very excited that I found this product but my Acura certified preowned and the dealer side sorry there’s no way to add CarPlay go to Best Buy, went to Best Buy Best Buy said there’s no way to change the radio but this company NavTool they make interfaces right here in the US. Went to their website found the product ordered it and to my surprise Best Buy doesn’t dilation of their products at the cheapest price compared to some of the other places that I have Visit for installation quotes. Over the weekend I was and the local Acura car meet and some people had navtool competitor product installed in their acuras And we spoke about the differences and hear what I learned which I’m pretty excited to share because I didn’t know that. It turns out that NavTool has a feature where you can see the camera in the CarPlay mode, nobody had an ability in their acuras to skip music with their steering wheel controls And last but not least NavTool uses vehicle factory microphone you do not need to install external microphone
David
Sep 27,2022If you are planning to buy a NavTool read this review. After reading a bunch of reviews on various sides I had mixed feelings about the products however nobody else made a product for my vehicle. I have a Lexus RX without factory navigation and no other company had any solution to add Apple CarPlay to my vehicle. Ordered my product online and received it swiftly. Here is my recommendation to everyone do not read manual prior to receiving the product because without having all the parts in your hands you will do the same mistakes that I have done. I have studied the manual prior to receiving the product thoroughly a few times. So when the product finally arrived I just went I had with installation thinking that I remember all the steps from the manual That I have studied recently. That was a huge mistake because after connecting the product nothing worked I have immediately called the tech support and I was referred to see step number four in the manual To fix my problem that I have explained over the phone, as soon as I opened the manual I realized ha ha that’s exactly what I’ve done wrong. Mistake number two is do not do installation Friday night when you’re tired and it’s dark outside, do it in the daylight. After following the manual and installing everything as I was expecting it to work based on my experience with other CarPlay in other Vehicles. I was doing a research in the period of almost a year for different brands to figure out where to get one for my car at the lowest price, NavTool was not the lowest price but here are the features that I learned throughout my research that are unique only to NavTool. NavTool is the only product in my research that is always plug-and-play. NavTool is definitely the only product that provides a lifetime warranty everybody else that I have asked for CarPlay integration I only provided one year warranty. NavTool is the only company that makes it in the USA I’ve researched all of their competitors and none of them were American made. But here’s what my research actually concluded which I think is the most important point for anybody who is going to be reading my review, none of the competitors had a technical support team to help you, because prior to purchasing I was actually trying to speak to tag people and ask them questions and they were clueless it seem like this people just kind of resellers to bring this product from China or wherever it’s made. So far I’ve been using this product for almost 5 months with zero issues I highly recommend it and it gets my stamp of approval.
Mik
Sep 17,2022After ordering my first NavTool, and using it without any problems, I want to head and ordered a second my second navtool for my wife’s car. Just like the first NavTool I have received it pretty fast and customer service is amazing as always. Very important part for me is that the technical support is pretty much just like if somebody was sitting next to you in the car while you’re doing the installation and pointing a finger where to plug in and west to do. The game changer is the wireless Apple CarPlay, it’s really nice that I can get into my car car, start the car and drive away and don’t even have to plug it in again. I Continue to have the phone in my pocket at all times now. I go to my local car meets and I see that other people have some other brands their cars installed and I noticed a pattern of issues that I do not have with NavTool. First of all, everyone is complaining that the steering wheel controls don’t work, and my nap till fully support steering wheel controls. Another problem that I noticed that everybody who had the CarPlay installed in the car me that wasn’t the navtool brand have complained that they had to install extra microphone, with NavTool I did not have to install external microphone it uses factory car microphone. So basically, after speaking to a few guys at the car meet, they realize that they have to swap their CarPlay out for the NavTool to get all the bells and whistles.
Laure
Sep 17,2022Best of the best products, trying to get cheaper version from ebay and regret it instantly, no support no nothing, for navtool and dinnsky I have CarPlay in both my cars. My Lexus 2020 now has CarPlay. I still cannot believe that they made a 2020 vehicle without CarPlay. My 2016 Range Rover also now has Apple CarPlay, it’s so weird that brand new cars never had CarPlay while a rental Chevy in 2015 already had CarPlay. So I was looking to add CarPlay to my car for a long time and they typically buy my stuff from Amazon or eBay and everything I tried was pure job. NavTool worked so good right out of the box. Highly recommend this product and keep in mind it’s actually made in the USA with USA. Based support and lifetime warranty truly truly great product. I couldn’t be happier.
GERMAN ROBLEDO
Sep 17,2022I bought NAVTOOL for a NISSAN ROUGE SL 2015 to add the CarPlay and Android Auto. NAVTOOL bought on Sept 8 2022. After installing it I had to call many times and spend hours on the phone to get support since the Reverse Camera was not working. They had me cut wires, they had to wire different ones, and then unwired those ones, wire back the ones they asked me to cut, etc, etc, but all the time claiming their products are the best, guarantee, they sell millions to Auto Industry, bla, bla, bla. They had me connect the interface to a laptop and their website to download different and several programs, install this one, did not work, install this other one did not work. Seems they are always guessing but they sell you the story they have millions sold and that they sell to OEM manufacturers, obviously is not true, since they guess all the time and I had to spend 2 hours on the phone to get things resolved but they tell you they have done it before. The interface has to be used with a Remote Control, your original screen even being a touch screen will not work with the interface as touch screen or swipe, all apps from CarPlay or Android Auto has to be ran from the Remote Control that has to sit in your cup holder, so one has to become a master of that Remote to get it working. All phone calls and "OK Google" or "SIRI", you need to have the Car in AUX in order to work, you set your car in different mode and you won't get anything. You can't have it in regular FM radio or other, otherwise it won't work to make calls or ask google or siri. If you try to use your Steering Controls, they will not work, all must be done from the Remote Control, the only steering control will be volume. That remote is hard to use when you are driving, it is very distracting, you have to learn how to use the knob, dial, press, press up, press down, press back , etc. Not worth the money and time. In addition they downgraded my warranty because of my review, this is what they sent to my text and e-mail: "Navtool - Your lifetime warranty has been downgraded to minimum mandated 30 day warranty, and future CarPlay/Android updates will be only available for the next 30 days."
Jane and Alex
Sep 06,2022Navtool for my land rover and my wife’s bmw money spent wisely. I drive 2017 Range Rover HSE my wife drives 2014 BMW X6 and both vehicles don’t have CarPlay, both cars are low mileage and trading them in makes no sense. These cars do not allow you to change the radio to aftermarket one Basically I was stuck with what I had there. Then I started doing my research, first I ordered some USB dongle from somewhere and company and realized that they only work for cars with factory CarPlay etc. So finally I came across NavTool And I was like let me just order one for my car and test it out, order it Monday arrives couple days later installation is plug and play Works like a charm. Now I said let me order one for my wife’s car since it’s working perfectly in my car. Ordered one for my wife’s car got it in a couple days later, went to install it needed a question answer by tech-support I found out the support is superknowledgeable and easy to get a hold of, for my carpet secretly I didn’t need any support for some reason it just works smoothly but I guess that’s because I also work on my car all the time. If anyone wants Apple CarPlay or Android Auto Just getting off till I have already searched high and wide nothing is there
Paul
Aug 31,2022I bought a used car from my favorite Range Rover dealership, the dealership recommended me to some company that I can’t remember the name because it made no sense and I ordered the product for my range Rover they required me to take my screen apart when I received it. The manual for the product told me that I should have a soldering gun it was insane. So I sent it back and I was like I’m not taking my car screen apart and soldering inside because the dealer told me that you should not solder anything inside of your screen. Then I contacted few other companies and they all told me the same thing they make the kid but I have to open up my radio and solder inside. Finally after a Google search I found NavTool called them up right from their website it’s actually amazing that I was able to call them right from the website and speak to them right from my MacBook, I asked them if they have a product for my range rover, they said yes I asked them if I have to solder inside of the screen? NavTool representative sounded like he was shocked. He told me that we would never sell anything that requires any soldering and it’s only 100% plug-and-play products that they sell. I said here’s my credit card they said we cannot take the credit card over the phone but they sent me a link to order I placed an order online. Three days later I got it in the mail open the box and the product looks nothing like the other companies are offering. It looks like just plug and play harnesses no loose wires, everything looked just like I expected it to be. Spend Saturday afternoon installing it works perfect and I did not have to open up my screen I am not sure why this other companies are thinking selling product that requires soldering. NavTool is truly a different scale with the products that they offer. If you don’t want to end up in my shoes and order stuff that don’t work I would recommend going straight with navtool by passing all the other companies because it’s not eveby comparable to the NavTool
Dennis
Aug 31,2022I made a purchase online on the beloved eBay and then I called NavTool for support and they told me that I purchased a fake one, they said that they only sell original on their website. Then I was reading reviews and some people that complain about the product I read on this website hear that they purchased NavTool and couldn’t get support and in the reply NavTool said that they didn’t purchase the original one. So I also learned that the hard way that on eBay there a knock offs not original. Basically send the purchase back to the eBay seller and got one directly from navtool.com. Shipping was FedEx air for free. I was surprised that it arrives so fast and the FedEx airbox with the FedEx air tracking number, because they are in New York and I am in Cali and I thought it’s going to take Couple of weeks to get here but to my surprise two days later FedEx rang my bell. Product requires installation but it came with plug and play harnesses that I simply plugged in behind the glove box which was pretty much 30 minute install. So far it’s my third month using it, works as advertised I got it with free Apple CarPlay deal that they had on their website when I get into the car I don’t even have to take the phone out of my pocket. I got Google maps finally on the car screen instead of having the phone in my hand I’m able to control it with a factory touchscreen Just like in my buddies car that has CarPlay from factory. I have done some research and found out that CarPlay is actually only inside of my phone that’s why when I switch my phone from my work car to my personal car to a rental when I was on vacation and the experience is the same and all my apps that I have downloaded to my phone appear the same in the rental or in my car .
AT
Aug 31,2022After reading many reviews online I have mixed feelings about this product, however the two previous brands that I have tried in my range rover required both of them to take apart my screen into little pieces and solder something inside. NavTool told me that the product is 100% plug-and-play so I gave it a shot since I really want to CarPlay and I wasn’t about to take my screen apart. I placed an order and got a few days later, here’s the few things that you should know first of all it was 100% plug and play is advertised, second thing is that we created a video call when needed help with the guy named Andy who works there. Basically the same Jolene by text message from Mod 1 click you’re connected by video. Product works amazing using factory touchscreen in my Range Rover and the main point is that I did not have to take apart my screen. Before ordering I called NavTool and asked why reviews are mixed on the website here on trust pilot, they told me that people do not follow installation recommendation. I ended up being one of the people that does not follow the instructions because I just throw them out as soon as I get the product thinking that it should just work and I can figure it out better than any man oh I guess cause I’m old-school. Not only that product is a plug in play but on top of that it’ Made in the USA And what I didn’t realize in the beginning that it comes with a lifetime warranty. I did some research found out that NavTool has been in business since 2002 so company that’s been in business for 20 years I trust their lifetime warranty. Well I’m very very happy about the product simply because all the other options required me to take the screen apart and this one does not
Doug Griffin
Aug 31,2022Do not trust this company. Your return window will close before you receive anything and when you finally get in touch with a human, the answer will be sorry, it’s too late to refund your money. Avoid these scammers! My next course after contacting the NY Attorney General will be small claims court. ***The remainder of this post is after Navtool replied to my above posted review. Since they decided to reply by posting my contact info, I’ll give anyone who is considering giving money to this company the details they want to distort. *** I’m response to Navtool’s blatant attempt to be petty and post my contact info, that should tell anyone what they need to know about this company. I only wish their customer service were as fast as their response to my honest, extremely poor experience with them. I bought this unit in November of last year as a Christmas present for my son. I didn’t try and install it until after Christmas as a result. After several attempts to successfully install it and get it to work by myself, I then started contacting Navtool’s “customer service”. Every way to contact them directs you to a text or messenger based reply, which isn’t helpful when you need love tech support. I did finally manage to get in touch with a real life person that had technical knowledge and they even did a video chat with me to try and get it working. After several further attempts to get it working, without success, I was told to request an RMA for a refund, which is better than just being out the money for sure. Unfortunately, the person who would actually provide a refund refused to do so hiding behind a very small refund window. I put the part of my initial review about the refund window closing before you could even try it based on what I’ve since found online from others (easy google search will show this) to try and warn others. While I failed to see the tiny return window when ordering, rather focusing on the seemingly false “lifetime guarantee” that’s plastered all over the website, it would seem to me to be a fair business practice to honor a full refund when the product that is very plainly listed to be compatible with my 2013 Jeep Wrangler is in fact incompatible. Even if I had tried to install it the day it showed up, I contend with the amount of time between my many attempts to get technical support and the end result of being told they don’t know why it won’t work and there was nothing more they could do would have been outside of the return window all the same. Net result is I gave them money, they sold me a product that was not able to do what they advertise it to do, they refuse to issue a refund and also refused to reply to the NY State’s Attorney General’s office, who suggest I take them to small claims court. 22-028374-M1 Griffin re NavTool Re: Our File Number: 22-028374-M1 Subject: NavTool, Inc Dear Doug Griffin: We have presented your complaint to the company. Despite our repeated efforts, they have failed to respond. Unfortunately, we cannot assist you further. When the company refuses to cooperate, your only recourse is in court. I regret that our efforts have not led to a resolution of your complaint. We will keep it on file in the event a pattern of complaints concerning this business develops. ***name redacted due to Trustpilot.com’s privacy policy*** NYS Office of the Attorney General Consumer Frauds and Protection Bureau 28 Liberty Street New York, NY 10005 *****newest update**** ***After posting my contact info, I replied with my above post. I then received a request from navtool via trustpilot to remove the case number and the NY AG office’s contact info saying I posted personal information. So apparently it’s ok with them to post my contact info but it’s not ok for me to post my complaint number when I filed a complaint against them or the AG’s info. Again, this should tell you everything you need to know about this sham of a company. Navtool obviously knows how to get in touch with me since they posted my contact info and I’ll be happy to reply back here and let everyone know if they choose to do the right thing and refund my money. *** ***Update January 27,2023**** From out of nowhere, Navtool replied to my post from months ago stating I purchased this from a 3rd party, which is 100% untrue. I bought this directly from Navtool and if you’ve gotten this far, you already know the rest of the story. Unbelievable. I have since bought a replacement head unit for my Jeep since this product obviously wasn’t going to ever work as advertised and I have resigned myself to have been scammed from Navtool. Buyer beware is all I can say at this point. Just sad really. Do yourself a favor and buy from a legitimate company and avoid these dishonest folks.
Jessie
Aug 06,2022Originally I wanted to change the radio in the car, however nobody was able to do it. After a Google search I found NavTool. Digging in time figure out what exactly I will need to buy I’ve learned that it’s sold is a complete kit so it’s all parts in the box once you receive it. Purchase online and thank you FedEx he lost it. Right away they shipped me another one. All in all I got it five days later. Customer Service gets a 10 out of 10. Once I received the product for my range rover I went ahead with installation. Went to their support website and Got the manual which is super easy follow along. In the end I have wireless Apple CarPlay in my car it also supports Wireless Android Auto I was able to add front and rear cameras because my car does not have any cameras plus I’m using HDMI input for my iPad. Overall great product amazing customer support highly recommend it.
Manny
Aug 06,2022Navtool fast shipping ia very impressive, I’ll be honest im kind of biased because I truly love the product. Navtool gives me apple CarPlay and my wife can use Android auto, yea don’t ask she loves her Android. I’m really not sure what people are complaining about. I placed and order midway and FedEx delivered it Wednesday. Andy from tech support was beyond amazing, don’t take my work for it call and ask for Andy. Installation is extremely simple it’s all plug and play. I was done in one hour.
Nicole L.
Aug 04,2023Very helpful. I was able to add Apple Car Play to my vehicle very easily.