nextt.com.au

4.0 (222 Reviews)

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Since 2005, Nextt has been a trusted provider of disability and mental health support services, working alongside individuals to help them achieve their goals. Our dedicated team of over 1,300 employees serves more than 700 clients across Australia.

Nextt is known for its experience supporting people with complex behaviours, communication differences, and high physical support requirements. We're registered to provide services under government funding bodies like NDIS, icare, LSA, TAC, and NISSQ. We're in NSW - Sydney, Terrigal to Newcastle, Forster to Coffs Harbour to Grafton. In Qld including Brisbane and Toowoomba. In Adelaide. And across Victoria in Melbourne, Ballarat and Geelong. Visit Nextt

Reviews 222

4.0

Out of 5.0

customer

Sep 03,2020

The team have wonderful we appreciate all your help thankyou everyone

David

Aug 17,2020

Because my usual support workers are very good and keep my spirits high.

sarej

Aug 15,2020

My personal experience with Nextt was unfortunately not the best. I cannot fault the wonderful support workers, whom many of them were absolute gold. The company on the other hand appears to be extremely un-organized, and at times unreliable in ensuring that I had the services I needed. I was even told quietly by some of my workers that there was alot of blame for their incompetence being put on either the workers or the customers - so no reasonable accountability for managements mistakes. The company even lost my original service agreement. Nextt was at first billing my plan manager directly for transport costs, but after some time, and without my consent, they suddenly starting charging this directly to me This was very stressful, and it was extra stressful as they charge $1 for every single Km travelled by the support worker. My NDIS budget covered all my support worker hours, but it could not anywhere near pay for this amount. As a result I had to greatly limit my travel, as I could not afford to go barely anywhere. I believe this did not have much to do with COVID -19 etc, as these problems existed from the start of my service (at least 6 months beforehand). Also they do not pay their support workers well & take a very big % of their wage. I am now signing with a new company that I believe respects their workers alot more and pays them well (they only take 10%) of their wage in the NDIS price guide.

Helena

Aug 13,2020

Good customer service, friendly

Angie

Aug 13,2020

• When organising a client’s review of schedule to keep in mind to update the client with progress reports. Over the 2-3-4 weeks that the change Is happening prior to the actual starting week. That there need in support hours agreed are being met is this being unmet. Preference of support worker needs met or unmet.

Craig W.

Aug 13,2020

My review of Nextt is Excellent thanks to the great service and support provided by Danielle and Michael in particular.

Janice

Aug 12,2020

Very happy with nextt

Dr Gary Allen

Aug 08,2020

It is great to be working with a group that genuinely cares about my needs and goals, who are on-call to assist me, and who are so capable. Highly recommended. Dr Gary Allen Enabled.vip

Mrs L Fornari

Aug 07,2020

Had a few issues but otherwise very happy with service

Ms. Bonnie

Aug 07,2020

Sorry guys, but as clients we felt very let down by Nextt on several fronts: 1) My Autistic son was very attached to his 2 carers sent out by Nextt and they both just suddenly stopped - no warning, no follow up call, no apology ... nothing ... it was like a black hole opened up in his life. He was upset about it for weeks afterwards. 2) During the Covid shut downs when carers could not come out in person, I literally begged Nextt several times to please do a Zoom session online with carers for my son. After A LOT of waiting for a response, you came back with: “yes but for the full 2 hours at full rates”. When I pointed out that my son couldn’t sit through 2 hours online (half an hour of sitting still is hard for him) and I suggested that we spread the 2 hours into 2 or more sessions across the week, Nextt flatly refused. I was disappointed that you were so very unable to be flexible in any way. Surely flexibility needs to be one of your company’s main aims? 3) Nextt has continued to increase its fees ... up and up and up over time but admin service got a lot worse. When a Nextt Carer had to suddenly cancel it seems this info did not often go through to the finance dept who often charged us for the missed session. We always had to be careful about checking our bank account to see if we had been billed and then chase this up. There have been some really people we have dealt with at Nextt but I get the feeling that the main problems stem from upper management. Hope you will have the wherewithal to make some improvements, Nextt. Bonnie Mackinnon

Rebecca

Aug 07,2020

zzzzzzzzzzzzz

Dee

Aug 06,2020

After a few teething problems, I have been very satisfied with the help and service provided. Only problem now is that it is often hard to get who you need to talk to on the phone, however they all provided an email address and they are very good at responding to emails.

James

Aug 06,2020

Hi! I like all the planning and think that I have a real lot of good people in charge of a very interesting management. My experience with face to face work into making the correct steps exceptional! My only discouragement is with me, that can’t see easily making in touch phone calls that I have to accept my manner takes some time to get used to and I keep feeling vulnerable, and gets me disturbed so talking is friendly and efficient, however I like to run on casual terms. As far as I manage yes great, just don’t like having keep guessing how everyone is there for my own good. Like waking up to something gone rushing pass! I leave the best work with and approval of so my two support workers come to me with care in spades and leave then with he same great response! I greatfully receive all they ask and that is the best of me and those guys prove,as a generous example all that shows how the team reflexs how very well run Nextt has proved hughly, so I can count myself showing just quite operating success fallen on me and shows the right way that built for good reason and value results accomplished!!! I look forward to what have gained and ask only be patient to me as I know I can figure things out with a little trying a goal to continue to correspond now and for the present I thank having reached simply!

Lachlan

Aug 06,2020

Nextt has great workers

Lillian

Aug 05,2020

Our support team is wonderful and hard working

Domenica Palamara

Aug 05,2020

Nextt has been reliable at most times, Lucia has always been genuine and considerate towards my families needs and assistance.

Amanda

Aug 05,2020

Barbara Hooper has been absolutely amazing as my support coordinator, so helpful and always available and happy to help with any issues or concerns or questions that i may have.