Norwall PowerSystems was established in 1997. Our company specializes in the Sale of Emergency Backup Power Generators and Associated Equipment.
We sell and support: Generac Power Systems, Briggs & Stratton, Kohler Power Systems, Cummins and Onan RV, Kubota, Esco, IPI, Tiny Tach and Westinghouse. We have 1,000's of standby generators, portable generators, automatic transfer switches and replacement parts in stock in multiple warehouses throughout the US.
Our Sales Staff has over 55 years of combined experience in the electrical and power plant arenas. We attend factory sponsored update schools regularly and keep up with New Products. Our personnel are courteous and have been serving our customers for many years. We listen, take notes and provide information in a timely manner.
We ordered the part for our generator on 8/30/20 and we still have not received it. The money was taken from our credit card but no update or communication from your company
I am disappointed as my order shows it has not even been processed yet and I ordered the part two weeks ago. The site was recommended to me by my electrician who stated that Norwall was a reputable company with good prices. To date, my experience has been less than enjoyable.
Great service and good prices
I have ordered around 75 generators from Norwall Power in the past seven years. Ordering has always been a snap. I have never had a single issue with them. I like the fact that their delivery service includes a lift gate. Bob D. "Mahwah, NJ"
No communication as to when the generator will be delivered or will they move it off the road? Would be helpful to hear something so I can get ready for it. thanks Bill
Ordering was easy. It is what happens after you order. There is no communication from then on the status or expected ship date, After 3 weeks I still do not know when to expect the generator. You have to line up the installation with local pro's and timing is critical.
The filters i ordered came in great shape well packaged. Only complaint is the amount of time they sat in limbo waiting to be shipped from when I ordered them until they finally shipped them out.
Good so far, haven't received it yet.
I never bought the generator from Norwall Power Systems. They advertised free shipping, but asked for an extra $150.00 to ship to me. Not really free shipping. I spoke with several other costumers of Norwall Power Systems and they said they were charge extra for free shipping.
Easy to communicate with, I had some questions after I purchased a generator and they were prompt to respond.
Norwall quoted 1 to 6 weeks delivery. It shipped in a week had it in a week and a half. Very satisfied
They have never responded to email questions. My delivery is still unknown.
The information I was provided made purchasing my generator very easy.
I have had a 14kw Generac generator since 2014 and we love it. Great assurance in Wisconsin during the summer storms and winter storms. i recently ordered a maintenance/tune up kit and was not sure which one I needed. A friendly customer service rep. kindly steered me to the correct kit. Thank you.Dan
When I ordered the generator I was told 4 weeks for shipment. It's been 7 weeks and it still has not shipped
I ordered a inverter generator that showed online like it was available. After a week I checked back only to find that there was a comment that the product was out of stock and no date as to when. I called customer service only to find out this product was out of stock since Jan-Feb timeframe. The 2 problems is that you charged my credit card even thou it was not available and the product was showing available on the website but the customer service rep seemed to know it was not in stock and not expected anytime soon. When I asked why the site took the order if you know you don't have stock, her simple answer is well it is an automated system. To me that means if it is automated you shouldn't have taken my order, nor charged my card if you knew the product was not available.
It takes forever to get a transfer switch I would have got from a nother company
My question is whether or not Norwell a trusted and reliable company? I ordered Generac unit 09/02/2020 with expected delivery in 1 - 3 weeks. My credit card was debited on the day of the order but it is now 7 weeks with no delivery. Have I been scammed? Does a reputable company take your money then don't deliver? If you are looking to order form Norwell BEWARE......
Good price delivery was very fast contacted install er and hired one and they were very good. I would recommend to anyone
Roy
Oct 26,2020Working with Norwall Power System customer support was awesome. Unfortunately UPS lost the shipment... not a fault of Norwalk.