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Reviews 541
customer
Feb 24,2025The service's straightforward application process, quick responses, and the option to pay in installments are excellent features.
Jean-Pierre Darque
Feb 21,2025Straightforward process and quick decision. Thank you. I applied for a loan with zero interest as offered by the merchant. The documentation is clear and in plain English. Well done ... I cannot speak for others.
N Riley
Feb 21,2025Shocking website, can't enter phone numbers at all very stressfull
Iulian Andrei Popa
Feb 21,2025Thank you Omni Capital. Was a very easy process to receive the loan.
Alan Lace-Evans
Feb 21,2025I applied for a loan for my new kitchen. Omni Capital were on the case and following the issue of my employment history were able to advance the loan.
Jodie
Feb 11,2025Thanks to the incompetence of Omni Capital, the credit score I worked really hard to build has dropped by 150 points within two months. I have never missed a payment before, never had any issues paying my bill, or any of my bills for that matter, and have been trying to build my credit so I can get a mortgage. Omni Capital has just jeopardised my chances of that. I have a three year loan for my iPhone 13 that I was signed up for by Aerial direct in 2022 (not my choice), I then had a payment bounce in November 2024 due to a change in finances, I was emailed saying they've added a late fee and asked when I could make the full payment, or if they could add it onto my next instalment. I chose the latter but never received an email confirmation, and they didn't add it on. I emailed back the next month asking about it and got no response. I have tried calling them once a week since then and have either had the phone put down on me or they've just not answered. None of my emails have been answered either, until today February 2025, I got an email about a payment that bounced yesterday, although I have the money for it in my account, saying they'll be adding another late fee. Cherry on top is that I used to be able to manage my account online, but when I have logged in since the issue, there is no record of my loan amount. It is due to be paid off by the middle of this year, and I want to close my account and be done with this horrible company, but how can I when I can't get in touch with them?!?!
Mrs Jennifer
Feb 10,2025It was very easy straight forward process.
Effort
Feb 08,2025I recommend, a 5star service I received. Quick, simple and good valued staff and services.
Mrs Susan Gornall
Feb 01,2025Paperwork was easy to complete and did not have to wait hours for a decision.
Joy Graham
Jan 30,2025Rachel Townley was exceptionally helpful in helping me get a new phone. The whole process was very easy but she assisted me through the process.
Lyn Rob Swinhoe
Jan 29,2025Excellent very helpful and fast
Re
Jan 29,2025From the very start of the process was easy and understandable. Didn't take long at all.
ABC
Jan 16,2025Omni Capital Retail Finance appears to be engaging in fraudulent practices. They fail to provide the basic documentation that a lender should offer. They continue to charge interest secretly without any detailed explanations. We entered into a loan agreement via a broker. This broker did not inform us that the direct debit payments would not cover the outstanding balance on our buy now, pay later plan. As a result, we are now facing high interest rates. We have attempted to create an account multiple times. Each attempt results in a declined application. The message we receive states: "We regret to inform you that after careful consideration, your application has been unsuccessful because it does not meet our current lending criteria." Following this, there has been no further communication from them. Now, they have sent us an annual statement. This statement shows how they have deducted money from our account for interest. They did this without any communication via post, email, phone call, or text message. What should one call this company?
Jackie rees
Jan 13,2025We received a great service from the store staff especially James, the Store Manager. He was patient and helpful in aiding us to find the right bed for my husband who has back and hip problems.
Andrew John Hones
Jan 10,2025The online process was simple, although i did make it harder for myself by using my Mobile Phone. As soon as i switched to my Laptop, it was like a "light bulb" going of in my head, so much easier, could see more and even understand more. All in all, easy, relatively quick and definitely painless.
Lee Scott
Jan 10,2025I had no problem using this service, easy and straight forward.
Lynn
Jan 08,2025There was a problem completing my on line Omni form on 7th January 2025 All the staff at Ommi were very helpful, throughout the day however the problem kept recurring. The final member of staff Tyler Cherry was determined to solve, after reviewing the problem with myself and another member of staff. We went through the form again, page by page completing by typing answers in the box rather than using the word which appeared to click into the box.Finally the form opened up at the second to last page where I had been early in the day.. Tyler Cherry a very personable efficient company employee , who staid on line to enable myself to insert all the relevant information your company required , the form was completed quickly and successfully Lynn Benson
Jane Dean
Jan 06,2025Very easy application. No trouble at all. Prompt and swift. Would recommend to family and friends.
Trusted Customer
Dec 31,2024AVOID LIKE THE PLAGUE I signed up to a 6 month payment plan to pay for laser treatment with Skn clinics. I signed up for 8 sessions which I did not receive as the company went bust before I received my treatments. I took legal advice and was advised that Omni were in breach of contract as the services were not supplied. I raised a complaint with them which took over 6 weeks to resolve. During that time I didn’t make a payment. Omni capital did not have any compassion and harassed me by email, phone and text multiple times a day for payment despite the unresolved complaint. There is no communication from a human, just robotic chasers which cause stress and worry. I received a response to my complaint basically saying it’s an unregulated loan and despite law being in place to protect consumers in this situation, they don’t uphold it so I have to pay the money. In the end I felt so exhausted by it all that I called them to sort out the payments and entered into a new contract to pay the balance. Despite this, they reported to credit agencies that I didn’t pay any of the payments which is not correct. This has severely affected my credit rating. I’ve complained about this to them and they’ve said that because of the missed payments during the complaint, and despite the fact I entered into a new contract, I was always in arrears and therefore they have to report that I’m not making payments! I was not told this at the time of entering into a new plan and as a result for the last 5 months, they’ve been noting my file as missed payments despite the fact I’ve been paying them. It’s an absolute scam. There’s no customer service, no one cares, they just screw people over and mess up their credit rating. I never use credit and I never will again after this.
Kim
Feb 25,2025The operator I spoke to was polite,friendly, knowledgeable and very helpful and was able to answer all my questions and correct my email and confirm she had the correct one and sent all the other details I needed to access my account. Very pleased