Ovago goes the extra mile in getting travelers to their destination, safely and securely. We are an international online travel agency that provides the best travel services that help people from all over the world to purchase plane tickets at discounted and affordable prices.
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Ovago amazed me by calling and confirming my itinerary! The staff - Maverick was very supportive and gave me lots of advices for my booking. The trip is upcoming in 2 months. I hope to have a smooth like butter holiday!
Do not book with Ovago. I had my doubts before booking but I wanted to save money and now I have spent hours trying to get my money back. It’s been 3 weeks since Ovago told me that they will be fully refunding me due to not being able to find alternative flights for me after one of the flights I originally booked had a schedule change. I should have been FULLY refunded by now and after back and forth emails, in addition to calls, this still isn’t resolved. One of the reps, Perry, told me last week that they will be withholding $20 back for a bogus non-refundable tax. Even though I wasn’t happy about it since there wasn’t any mentioned of this before, I finally agreed for them to move forward with the refund minus the $20. I still do not have a refund and I’m being told that they are still working to “resolved at the earliest possible convenience.” I’m getting ready to file a complaint with the attorney general’s office as well as the FTC. Don’t be fooled by thinking you booked a legit ticket with Ovago. If it’s too good to be true, it’s most likely a scam.
A bit late for the review but last week had Ruth help me purchase last minute tickets for great deal. She was very sweet and went the extra mile making sure I was satisfied.
This company is a total scam - buyer beware. They booked me on Basic economy without explaining that. The ticket was over $1400 and it typically cost $509-$600 to fly the destination I was booking. When I called to change the outgoing date by two days they requested an additional $900. I had to call United directly to get some help!
This is my first time using ovaga Olivia helps me a lot I told her what i want and she found the best way for me and very very patient to me Because i was emotional about my family stuff i live far away from them and i told her this is a emergency fight And yeah she found cheapest one and fast enough for me Thank youuu
I was having difficulty booking my round trip on two different airlines. I was ready to cancel everything. Raavi helped me out! He figured out my dilemma, and helped me work through it until it was resolved.
Since the first minute of my attempt to book a flight with OVAGO, I was supported by a member of the OVAGO staff who helped me look for the best deal and guided me through the process. It was a very enjoyable booking experience and I was grateful for the support.
The customer care representative was very professional, caring and capable. Great service. Thank you.
I didn't know Ovago before. This was the 1st time that I booked the airline ticket from Ovago. Ovago's after booking customer service is good when I had questions. they were patient answer my questions.
They tried multiple options to get me the flight itinerary I wanted.
Dyson was incredibly helpful through the entire process. Even when it would take me several hours to reply back. I always got a speedy reply from him. He was sure, and thorough about making sure my needs were met. Thank you very much, Dyson
Smooth experience in booking my flight and also resolving my issue when one of my flights got cancelled. The customer service is phenomenal. June was also very helpful.
The agent was very courteous and patient, especially while we needed to discuss details on our side. I appreciate he made a return call after the ticketing was successfully processed. Unfortunately, it wasn't specified that the price was in USD, despite saying we were coming from Canada, so when we saw our bank statement soon after, we were quite disappointed. We attempted to phone back when we realized the oversight (about 10 mins after process-success phone call) and the agent couldn't be reached. In the end, we felt we had to commit to the trip, but it would be prudent for agents and customers alike in the future to specify the currency, because they won't assume it to be the same as your source location.
He was very dedicated to customer satisfaction, felt like it was 1999 again. As an employer I would promote that guy eventually.
Dustin stuck with me through the entire planning and payment. He assisted when the other flight was no longer available. He stayed actively involved in being a liaison and between me and the different departments. We had to troubleshoot and use multiple cards to pay with. Ultimately it was a long process but via chat Dustin was always helpful, had positive energy and was supportive. Even when I wanted to give up.
My agent (Greyson) on Ovago was very nice and helped me find a ticket better suited to my needs. Really like this extra service! Thanks a lot
Alora was well informed and gave me many different options for my travel. We booked the very same day well Done
Bait and switch website, if you try a booking they will tell u it failed and to call them. They will turn around and try to sell u the same ticket at 3x the price on the phone.
Got international tickets. Flight there was no problem, two weeks before flight back they started sending change of flights for trip back. Fine, confirmed that I am ok with a change. It's been a week and I still haven't received confirmation or updated tickets. Customer service says "wait 2-4 hours" "wait 6-8 hours" "wait 6-12 hours" Considering next week is 4th of July where lots of US business are closed, and the flight is on the 6th, I have a feeling no one is flying anywhere.
Francine Cheung
Aug 05,2023Greyson was super patient, thank you for the help!